The Outnettake great care if need to return anything... returns service doesn't work

I ordered 3 tops from theoutnet.com to try on and then wanted to return 2 of these. I followed their returns process to the letter and arranged a collection of my returns via their preferred courier dhl (as theoutnet.com say returns are only insured if you use their dhl service). Two days later dhl delivered the package back to me!!! I have contacted both dhl and theoutnet.com many many times over the last few days. Dhl say theoutnet.com need to provide me with new return labels before they can collect the return. Theoutnet.com tell me dhl should provide me with the necessary paperwork (ie a new airways bill) which should then make a recollection possible. Dhl are adamant they don't provide airways bills any longer... So I can't get my returns back to theoutnet, com and therefore I am unable to get my refund. The staff at the theoutnet are always very sympathetic and have promised to help in all sorts of ways, but nothing actually ever happens... So unless you are 100% sure you want the item you are buying take great care before using this company...!!! Looking at what to do next to escalte this... If anyone has an email address or phone number for someone senior could you please post this...

Responses

  • Ju
    Judit gabor Apr 09, 2018

    Who needs aggregation with any purchase or returns ? There’s too much competition in the market place for your business so any firm who makes returns problematic is just going to lose you as their customer in the long run !

    0 Votes
  • Ju
    Judit gabor Apr 09, 2018

    Too bad, who needs aggravation with a purchase ?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.