CB Clothing and Accessories The North Face Complaints #2-21

The North Face review: Winter boots barely worn

MaryMMS of Houston, US

Dec 27, 2024 11:22 am UTC

Verified customer

Featured review

I'm sending in my winter boots that I received as a gift over two+ years ago that I wear maybe once a winter season since I live in Texas. The rubber toe has cracked on both sides and have pulled away from the cloth / shoelace area.

Totally unacceptable for North Face and for the prices you charge. I have seen too many negative reviews and am anticipating a bad experience with trying to get a replacement.

Yes, I'm assuming the outcome but hearing NF only warranties their product for a year is very disappointing. As you can see by the pictures, they are barely worn.

Desired outcome: Replacement boots

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The North Face - Winter boots barely worn - Photo 1

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The North Face phone numbers

800 328 0012

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United Kingdom

1800 863 665

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Australia

1800 560 001

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Ireland

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United States

+1 (877) 992-0111

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Canada

+43 800 070 224

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Austria

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Belgium

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Denmark

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Finland

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France

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Germany

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Italy

+31 800 394 9051

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Poland

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Spain

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Sweden

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Switzerland

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Brazil

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Chile

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Colombia

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The North Face emails

tnfsupport@vfc.com

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Support

US_Customer_Care@thenorthface.com

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The North Face address

2701 Harbor Bay Parkway, Alameda, California, 94502, United States

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