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The New York Times
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56 complaints
3 resolved 53 unresolved
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M
2:11 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've called to cancel NYC Times twice and they will not cancel my subscription... they are ripping me off on a monthly basis to the tune of $36.99 (or some such) and i cannot get them to to stop. Is this happening to anybody else out there? I read an article saying they made almost 100 million dollars from electronic subscriptions and Now I know why... they are ripping everybody Off!

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4:48 am
Verified customer This complaint was posted by a verified customer. Learn more

The New York Times - Palmer's raw shea body lotion

I reside in New Delhi, India.This product is manufactured by E T Browne Drug Co Inc, Englewood Cliffs, NJ07632 USA.I purchased the lotion in Muscat, Oman.It is distributed there By E T Browne In Dubai.
I applied this lotion on my face and neck on May 05 this year and overnight I broke out in a severe, ugly and painful rash.This was in May, 2018. I wrote to the Company immediately and they sent their distributor to verify my complaint..I sent them photographs of the areas affected and my Doctor's prescription and observation.The distributor took a photo of the package and batch number and the Company replied that they would ascertain what could have caused the allergy.I have used Shea Butter products manufactured by another Company In USA for over 6 to 7 years and have never had an averse reaction.
I have been to several Websites on allergies that could be caused by Shea butte products and found that my allergy followed the pattern face, neck hands scalp and the top of the feet.
I am 74 years old and I feel the Company has been quite careless in their reaction.My Last mail to the Company is pasted below:
"Dear Antonia,
Thank you for your mail.I am sorry I missed your cal, but I have been away.
My skin has healed somewhat.But the skin on my hands is still not normal.
I stopped applying the lotion as soon as the rashes broke out. .
I suffered immensely. It was a painful and severely itchy rash . I stopped using your lotion immediately on the outbreak of the rash.

"My first mail to you was on May 06/05/2018.I sent you photographs of the effected areas.The rash followed a predicted
pattern :Face, Hands, Scalp and then the top of my feet.I am sending you the photos again, by separate email, so you may sense at least some of the anguish I have suffered.
Having received no comfort or relief from your Company, I have taken steps to lodge my complaint with the proper authority in USA along with photographs and documented reports on allergies caused by raw Shea butter.I am awaiting legal advice on posting the details of the product and the severe trauma I have suffered with the photographs on Social Media.I will also advise E-Retailers, like Amazon who carry your product on their sites, to remove them."
You may be meaning well to offer to pay my Doctors bills, but that is a extremely condescending gesture comparing it to my suffering and just adds salt to my wounds.
I am a senior citizen and I have suffered.Your Company has not cared enough.They might have if I was US citizen and taken legal action in the US and were sue them for damages.
Your product should be recalled from all retailers.You should add a warning that it may cause allergies and should be used with care"

Reply from The FDA in response to my complaint filed with them:
"The Food and Drug Administration's (FDA) Food and Cosmetic Information Center (FCIC)/Technical Assistance Network (TAN) has prepared a response for case number 00165817.

Response: I'm sorry to hear that you experienced a problem with Shea Butter.

Because the law does not require that problems with cosmetics be reported to FDA, we may be unaware of problems. That's why FDA is trying to increase consumer awareness about the importance of reporting cosmetic-related problems. If you have a complaint or experience a bad reaction to a cosmetic, please contact FDA's problem-reporting program, MedWatch at 1-800-332-1088; or contact the consumer complaint coordinator in your area. A list of the coordinators can be found on the FDA website."

Thank you for contacting FDA's FCIC/TAN.

Since I could do nothing more from India, I am sending you these details of my plight and hope your paper can provoke some positive reaction.A warning label on the product and a meaningful compensation for my suffering

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12:10 pm
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This review was chosen algorithmically as the most valued customer feedback.

I cancelled my subscription to the sunday home delivery ny times and am still receiving it. Rosemari mastandrea 941-497-5189 Acct. #892936832 I cancelled this subscription online on july 15th 2018. I want this cancelled as of july 15th and will not pay for any more papers The new york times cancellation policy is a scam where you have us online forever and still do not do as requested.

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ADVERTISIMENT
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5:05 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying since December 8, 2017 to have the delivery of the New York Times to my residence stopped. They are champions of the blah, blah, blah platitudes, both on the phone and in their email communications, but no one apparently has the wherewithal to make the phone call to the person who actually makes the delivery. Bottom line: don't bother to start the delivery as you will NEVER GET IT STOPPED.

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12:46 pm
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This review was chosen algorithmically as the most valued customer feedback.

We live in Glastonbury CT and are subscribers for more than 40 years. Delivery issue started about 5 years ago has escalated from occasional missed delivery to consistent problem. Deterioration has infected other services as well, customer service, web site . Digital edition of paper is very cumbersome to read, frustrating just have to give up . Complaint...

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12:57 pm

The New York Times - Daily delivery

Five days in a row without delivery. No explanation from the nyt. Online and phone contacts are absolutely useless. Apparently the problem is rampant for many nyt subscribers. For a company with the size and prestige of the nyt to completely blow off their subscribers is beyond belief. If the problem is caused by glitches in a new delivery system, then they should advise that to the subscribers, and explain how and when the problem will be cured. The level of nyt incompetence in dealing with this problem is incomprehensible.

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7:06 am

The New York Times - Home delivery cancellation

It is real shame, I have been a subscriber of The Times for many, many years. I am moving out of the USA and wanted to cancel my home delivery subscription. They certainly go out of their way to make it difficult and frustrating. For two days, I have been calling. The first day, I waited on the phone with a very annoying music for 22 minutes and finally gave up, I called again pretending to want a new subscription this time and I got a representative in less than 3 minutes. I told them I wanted to cancel and how upset I was to be put on hold forever and she told me she will ask a rep from the cancellation department to call me. They never did. The second day the same story again. I waited for 18 minutes with the same annoying music. Finally somebody answered and I was very upset so she finally cancelled the service for me. On the other hand, when I called the Wall Street Journal, it took less than 5 minutes to cancel my service and the same with my local Palm Beach Post. Shame on you NY times. I had a good image of you for years but you erased that with your lousy customer service and your tactics to make it so difficult to cancel a subscription. Never again.

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10:39 am
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I want to cancel my digital subscription to the NY Times for a little while due to budget reasons. There is no online resource to do this, so I called their 800 number. The representative told me that their system was down and that she would need my address to submit the request manually. I said, no thanks, I don't want to provide my address--it's private...

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3:00 am
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This review was chosen algorithmically as the most valued customer feedback.

I live in Berkeley, CA. Since the NY Times subcontracted out its home delivery, the paper comes late constantly, and often it isn't delivered at all. It used to come before 6. Now it's 7:30 to 8:00, and often not at all. When you call the call center, if you just use the prompts nothing changes or is resolved. If you try really hard you can get a person...

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ADVERTISIMENT
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3:54 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have a daily subscription to the NYTimes. For the past ten plus years our paper M-F has arrived by 6:30 am Sa & Su by 7:30. Since the first of January we have virtually had no delivery. We called twice for redelivery - once it came, the Sunday paper never did. Five times the paper did arrive, each time after 1:30 pm twice at 2:30 pm, three times after...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a new subscriber to this newspaper and paid for Friday-Sunday delivery. The first day, my paper never arrived and when I called, it was too late for delivery. The second day I had to call and did not receive a paper until noon that day. Yesterday and today, the same, no paper. I did call early enough today and was promised a paper by 2:30 PM- really, a...

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9:45 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Be aware when subscribing to the New York Times digital service: I subscribed for the digital service for my IPAD and it was suppose to be $1 for 30 days, 20 days later they bill me $21 when I called to cancelled because I work and don't have time the read all the news before every update, the digital service is not like the paper replica which I wanted to...

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6:47 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Isn't it amazing: that the great, venerated, heralded, exalted new york times manages to deliver saturday/sunday editions to its 7-day-a-week subscribers — but not to it's weekenders only? For weeks, my newspaper on saturday/sunday has not been delivered. I have had to call to get replacement delivery. Half of the time, the replacement is never delivered...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm a long time subscriber, never had any problems, but for the past while the delivery service has been missing my apartment far too frequently. Also other errors like leaving papers at my door after I've notified that I'll be on vacation. I'm on the phone with the nytimes what seems like every few weeks reporting problems, chiefly missed papers. A few...

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ADVERTISIMENT
P
7:20 pm
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I called to have my subscription ended on the date that was the end of my billed period. They chose to put a new date on it, so that I was billed automatically to my credit card. They billed me for the full 2 months (even though the date they picked for stopping it would have involved three papers only). I called back and they said it would be refunded to...

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11:17 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I subscribed to their online crosswords in 2007 for $39.95 for a year. They automatically renewed and charged my credit card, with out my consent, for another year in June 2008. They do not attempt to contact you that they are going to be charging you for another year of service, they do do this without permission or consent. I signed on to the nytimes.com...

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