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I purchased a ring as a holiday gift for my aunt on 25/11/15. My order was not marked and shipped out until 2/12/15, and now there are only few days left before the holiday, but the ring has still not arrived. Their website states that simply placing an order by 25/11 would ensure holiday arrival. But that is not true! I placed my order in time, but still nothing! I recently contacted the customer service asking for my tracking information. They told that my order shipped out directly from China, and that was even worse! I am certain that the gift won't arrive in time for the holiday or that it will ever arrive. And also I am having doubts about its quality, because it was made in China! Better spend extra money on quality jewellery from a more reputable company or just spend your time shopping in local shops!
i ordered a ring 2/12/19 they said it would be delivered with in 5-7 days. then they emailed me saying they had a shipping problem and that it was takin cared of and my pkg was on the way. never got it now they wont respond to any of my emails. so i looked on there website and no one has received anything. is this a scam?
no one ever gets what they ordered.
never received anything and according to their website no one else has.
i ordered a ring that has never been delivered since 2/12/19 they said 5-7 days
never received my order
My ring arrived damaged . the left side side stone is loose and not under the mounting. I have send 3 emails asking for instruction for return and refund in the last 3 weeks . I have receieved no response. I feel like they are playing the wait game untill I am out of the 30 day window for returns.
I ordered this granddaughter bracelet from the needed necklace. Ymy account was charged But I never received the bracelet. I am filing a BBB complaint.
JoAnn Pica
I ordered 3 bracelets and 1 necklace and haven't heard anything from the company "needed necklace"ordered on Nov 18 2017 sent a tracking number when I went on it it said number didn't exist
Ordered november 27th 2017 have not received it yet. This is december 18th. I wanted for christmas. Don't guess it will make it. Very unhappy & disappointed. My order # 12097
I paid for my ring online over 4 weeks ago and haven't received it as of yet. When can I expect it to come? I always see sales on Facebook do your company send out order or is it aasacm to take money. I would reallky like to get the ring cause it's beautiful.
The ring has a nick in band, the stone is cracked, and the ring is silver (not black).
Poor quality. I know it's not an expensive item, but if I had seen this ring beforehand, I would not have purchased it. What is your refund/replacement policy?
After ordering a Queen Set in green I have received ANY communication regarding order. No confirmation, ship date etc. Please advise.
I'm NOT going to pay this much money for a plastic opal! No where on the description did it say it was a plastic opal. Not even a lab created opal like on other ring descriptions. Now that I have read other reviews I even wonder if this will be credited back to me. This is a terrible way to conduct business. How can I return this?
My credit card charge hit on 11/26 after ordering for Christmas, well it's Saturday Christmas is Monday and I called my credit card to dispute charges. These companies should be put out of business!
Same as above complaints. They took my money and no necklace. Wrong tracking # .Big run around. I guess that is why they have no phone number to call only email. Phone would blow up from Complaints.
I have not received anything on a ring I order but they have charged my account. I should have checked the reviews before I ordered I guess.
Wish I had read these comments before I placed an order. I have no communication from my order via email, no confirmation number but they have my money...learned my lesson, do not buy from this company.
Hi, please contact info@theneedednecklace.com to get your issues resolve.
I ordered from The Needed Necklace on 11-29-16 buy3onefree. I never received a confirmation order and still have not received my order. I was billed on 11-29-16 for 64.92. i will be cancelling the order through my credit card if I do not receive by 12-20-16. I will never order from this company again!
I ordered a necklace for my sister on April 17, 2016, the money was withdrawn from my account & I was sent a confirmation email, but have not been notifyed of it being shipped out yet. No Tracking Number or anything. I just left a message to find out what the Delay is & if I don't hear from anyone in 72 hours, I will take further action to either have my money returned of the necklace sent with Tracking or something. I know people from all over the world & would hate to have to tell everyone that this company is Bogus or are not considerate of their customers. I hope it does not come to that point
I ordered a necklace 1/14/2015 for my sister who lives in Pittsurgh, Kanas. She hasn't received it yet. Like to know what's going on.