CB Vacuum Cleaners Kirby Complaints #2-21

Kirby review: kirby vacuum

Sarah Runyon of US

Apr 05, 2019 2:21 pm UTC

The worst customer service and employees. Do not buy a kirby vacuum from them. I bought one and when I tried to use it the dirt did not go into the bag it went everywhere else and it was put on right, because the guy put it on befor he left to show me how it went on. It smelt like burning rubber. No he did not use it when he demonstrated the product so I did not know about it then. When I put everything together for the mop it shot black stuff all over my floor. Again he did not hook it all together for that part ether he just sprayed some stuff on the floor and went over it. When I tried to call the company to take it back the number's I had for them did not work. It kept telling me the number was unavailable. I tried calling for 2 days and on the third day with the number being unavailable. I called my bank when they tried to call they was also unable to get threw. Come monday morning the number was all of a sudden working. I tried to explain to them what happen the lady basically called me a lier and told me that it was working and I was to late to cancel my contract. I was told that I could ether bring the cancellation notice to the office in person or I could mail it so I chose to take it in the office so I could tell them what was going on. But I was unsuccessful at reaching them until it was to late. Now they don't want to do anything about it. Even thought I have the cancellation notice signed and I even got it notarize so they couldn't say anything. Since I wasn't going to mail it. But because her employees told her they didn't tell me that witch they did but they want to lie about it. They are a crappy place and bad customer service. Do not buy it.

Keywords:

bag burning rubber cancellation notice company customer service dirt employees floor mop vacuum

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1800 781 556

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Australia

800 5472 9272

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European Countries

8800 500 5146

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Russia

+1 (800) 494-8586

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USA and Canada

+1 (800) 437-7170

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+55 113 075 3026

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Brazil

+47 80 014 747

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+7 495 374 7282

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+27 800 203 222

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+46 200 895 477

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+44 800 328 1247

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marketing@kirbywhq.com

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contact@kirby.com

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consumer@kirby.com

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1920 West 114th Street, Cleveland, Ohio, 44102, United States

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