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The Jewelry Exchange / Goldenwest Diamond Corporation Customer Service

6
Complaints17
Pending0
Resolved1

Goldenwest Diamond Corporation

15732 Tustin Village Way
Tustin
California
United States - 92780

Customer Support Phone Numbers

+1 888 539 3574(Customer Service) 2 1
+1 714 542 9000(Los Angeles Store) 1 0
+1 630 530 0444(Chicago Store) 1 1
+1 650 367 6500(San Francisco Store) 1 0
+1 201 525 1300(New York Store) 1 0
+1 978 443 0550(Boston Store) 1 0
+1 301 654 9699(Washington DC Store) 1 0
+1 610 292 0200(Philadelphia Store) 1 0
+1 972 579 1500(Dallas Store) 1 0
+1 734 525 3200(Detroit Store) 1 0
+1 425 687 8000(Seattle Store) 1 0
+1 303 770 1000(Denver Store) 2 0
+1 602 548 7700(Phoenix Store) 1 0
+1 651 688 2200(Minneapolis Store) 1 0
+1 314 426 9100(St. Louis Store) 1 0
+1 714 542 9226(Customer Service) 1 0
Mon8:00 AM - 5:30 PM
Tue8:00 AM - 5:30 PM
Wed8:00 AM - 5:30 PM
Thu8:00 AM - 5:30 PM
Fri8:00 AM - 5:30 PM
Sat8:00 AM - 5:30 PM
Sun10:00 AM - 5:00 PM
Chicago Store
501 East St.Charles Road, Villa Park, IL 60181
 
San Francisco Store
1286 Oddstad Dr., Redwood City, CA 94063
 
New York Store
171 Main Street, Hackensack, NJ 07601
 
Boston Store
440 Boston Post Road, Sudbury, MA 01776
 
Washington DC Store
7747 Old Georgetown Road, Bethesda, MD 20814
 
Philadelphia Store
100 East Main Street, Norristown, PA 19401
 
Dallas Store
100 West Airport Freeway, Irving, TX 75062
 
Detroit Store
36175 Plymouth Road, Livonia, MI 48150
 
Seattle Store
2833 NE. Sunset Boulevard, Renton, WA 98056
 
Denver Store
8000 E. Belleview Ave., Greenwood Village, CO 80111
 
Phoenix Store
12644 North 28th Drive, Phoenix, AZ 85029
 
 
Minneapolis Store
3090 Courthouse Lane, Eagan, MN 55121

St. Louis Store
1809 Beltway Drive, Overland, MO 63114
Plus

The Jewelry Exchange / Goldenwest Diamond Corporation Complaints & Reviews

The Jewelry Exchange / Goldenwest Diamond Corporation / customer service

Ke
Oct 25, 2018

As I walked into the store, the sales rep took me to the engagement ring section and it felt as if they were not understanding what I wanted. This started to really upset me. Then the associate had found someone else who is a diamond expert. This new person was able to help me find the...

The Jewelry Exchange / Goldenwest Diamond Corporation / engagement ring broken

Be
Oct 19, 2018

Please see email text below to the local jewelry exchange...then the response and then my response. This is not right!!! SENT : Hi Brenda, So...this happened this morning, drying my hands with towel. My now husband purchased this on December 9th, last year. I haven't even been wearing it...

The Jewelry Exchange in Tustin California / jewelry diamond repair/replacement

Le
Jun 05, 2018

What A Scam... Firstly my mother and I each brought our rings in to have missing diamonds replaced..I had only one small baguette diamond that needed to be replaced...Upon initially bringing my ring in the salesperson was helpful...However the problem and reason for my negative star post (and...

The Jewelry Exchange / Goldenwest Diamond Corporation / diamond engagement ring/repair

Le
Jun 20, 2017

My husband and I purchased our rings and band from the Cartersville Jewellery Exchange. I have had to take my ring back several times due to having a raised, loose prong. Today 06/20/2017 I had to take my ring back in the prong broke off, probably from being pushed down over and over again...

The Jewelry Exchange / A ring

Ni
Mar 15, 2017

My fiancee wanted to get me a ring from this place. So I went inside and didn't see anything that I wanted. I liked a couple of things but they kept pushing me to other rings. So for a loose diamond which is what the lady said oh I think you'll like this one, wait why are you pushing me...

The Jewelry Exchange / Defective Repair

Co
Jul 26, 2016

The same exact diamond has fallen out of the halo on my engagement ring FOUR TIMES, yet they want to charge me for it. Clearly the initial "repair" was never done correctly, even when done under warranty. This last repair literally lasted only TWO DAYS. Paid $107.86 for the third repair on...

The Jewelry Exchange / Not honoring my warranty

He
Apr 04, 2016

I bought a diamond ring on 11-27-15 from your Norristown Pa location for a Christmas present for my wife to be, we found out on Xmas day that the ring didn't fit. I brought the ring back on 12-27-15 explaining the ring is to tight and my wife couldn't get on her finger, John...

[Resolved] The Jewelry Exchange / Defective ring

Ph
Jul 28, 2015

Purchased a wedding set in a halo setting on 12-6-14. One of the surrounding smaller diamonds fell out on 12-29-14. They replaced it since it was under warranty. Center 1.32 carat diamond fell out on 3-14-15. After threatening to involve a lawyer they replaced that as well with a smaller...

The Jewelry Exchange / son--RING

Un
Apr 17, 2012

Purchased a ring for 1 price guaranteed appraised for double, value, , but when appraised value was ONLY 500.00 more...False ADVERTISEMENT

The Jewelry Exchange / Bad customer service, questionable diamond stone that was purchased

Ay
Oct 28, 2011

My husband upgraded our engagement ring. Went there and picked a stone. The diamond stone was beautiful. Inspected it more than I could imagine. I didn't see any chipped and visible inclusions. So, we purchased it and left it there and decided to pick it up the following day at 4pm...

The Jewelry Exchange / Advertised one product and mails a lessor value product

Je
Mar 14, 2011

On 11/29/2010, we ordered a pair of diamond stud earrings with jackets from The Jewelry Exchange. Item ordered was 1 cttw round diamond stud earrings with 3/4 cttw diamond earring jackets set in 14k white gold. Diamond stud earrings include 14k white gold screwbacks for security during...

The Jewelry Exchange / Chipped diamond when they were re-setting stone

Al
Jan 22, 2011

I had previously had a pair of diamond earrings purchased from here that were beautiful, so I thought why not go back there in May 2010 to have my engagement ring sized. I took it there because they do the work right on the spot. Unfortunately because of the diamonds on the band, they...

The Jewelry Exchange / fraud

Cr

On a Saturday, in August 2010, my son and I went to Jewelry Exchange in Villa Park, Illinois, to buy an engagement ring. Lots of TV advertising, etc...looked good. My son chose a a beautiful almost 1 carat round diamond and perfect setting, filled out the no interest financing, wa...

The Jewelry Exchange / Scam

Ry

I brought them a diamond to mount, paid for it...and wait forever for it to come in. Finally I call the store to see whats going on and the manager gets on the phone to tell me they LOST my diamond and I would have to pay for another one if I wanted it mounted!! Theft! Plain and simple!! And...

The Jewelry Exchange / Jewelry Factory / Ripped off

Dr

I am actually writing this on behalf of my new fiance who had a horrible experience purchasing a ring at the jewelry factory/exchange. He had gone there after seeing commercials stating high quality and low factory direct prices. Like most men, it was the first piece of jewelry he wa...

The Jewelry Exchange / Rip off

Br

My husband went shopping for the first piece of real jewelry besides my wedding ring that he had ever bought me. He picked out a beautiful blue saphire baguette ring, accented with smaller diamonds and spent about $350.00. One of the saphires was loose, and the ring needed to be sized, so...