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The Foschini Group Reviews and Complaints

The Foschini Group review: Service @ Ladysmith KZN Store

Michelle La Grange of US

Mar 17, 2026 5:15 am EDT

Verified customer

Featured review

I went into the store to do some shopping for a birthday and spend close on R3000. When I requested my free gift there was "none available" which is almost always the case. When that does happen from time to time I request to take an item from sale items which could be around R60 at most. The Manager of the store yesterday would not hear anything of it. She refused to give me her name, and when I asked for the contact details of the Regional manager she also refused. She became rather vocal and disrespectful in her tone this in front of her collegues and her child. I requested that she take my name and details and contact me when the stock arrives - her response was why didnt you say so in the first place. My points are as follows:

Why may I not contact the Regional manager
Is her name as Store Manager a state secret
Is TFG a daycare?
Why is TFG inconsistent with what the do with regard to the gift situation
Does this manager have the right to address me in the manner transpired

Desired outcome: I would like an apology and I would like my free gift. I dont understand why there is no stock for free gifts unless the staff are taking it for themselves.

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The Foschini Group Contacts

The Foschini Group phone numbers

+27 219 387 666

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39%
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Customer Service, Non-SA

+27 860 576 576

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33%
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Customer Service, RSA

+27 860 834 834

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New Accounts Department

+27 860 037 755

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Collections, RSA

+27 219 387 560

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Collections, Non-SA

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The Foschini Group emails

surenn@tfg.co.za

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Confidence score: 97%

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customerservices@tfg.co.za

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support

onlineshop@tfg.co.za

92%
Confidence score: 92%

sales

damelin@tfg.co.za

90%
Confidence score: 90%

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The Foschini Group address

340 Voortrekker Road Parow East, Western Cape, Cape Town, 7500, South Africa

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Mar 18, 2026
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