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The College Network

The College Network review: refunds 36

W
Author of the review
8:50 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

The College Network Reps definitely need to know the rules and regulations of TNC. My wife was told that she could get out of her classes if she decided to take her first class and she couldn't do it. The rep said it would be "no problem". Well, she decided that she would feel more comfortable in an actual classroom setting so we called to cancel. "Well, there is a 4 class minimum that you have to take." the rep told us. He then gave us a 1-800 number to call. The academic advisers informed us that we had to pay back the entire loan! Who is lying to us? We have been told 3 different things! So, just be aware of all of the fine print and don't let your rep come in and sale you this college. Take your time. Also, always check out the BBB website. Don't make the same mistake we did. Hopefully we can settle this dispute, I just don't want to pay $8, 000 for 1 class!

Update by west
Mar 01, 2010 5:12 pm EST

This matter has been resolved. I would like to thank TCN for their professionalism with this problem.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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36 comments
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Michael W. Utley
CROCKETT, US
Nov 06, 2023 6:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have tried to complain before about my situation, but I have not received and answer. I paid in full, I have graduated, but I had paid over and beyond for test fees. This was to assure that I did not have to come up with the money before each exam. Starting 2014 (?), when this lawsuit started, I never received a check for the test fees. I have been out of 3000 dollars in extra money, I have given Is there any way I can receive this money back?

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Denise Pardington
, US
Sep 15, 2022 4:35 pm EDT

I had a featured complaint that has not been resolved my name is Denise Pardington but I may have been under my married last name of Whelan when I enrolled. I certainly would like this to be resolved,as it has been going on far too long.

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Laviejaleija
Albuquerque, US
Aug 22, 2022 1:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid over 12,000 for the LPN to Rn bridge program and could never get any help with the program. Never heard back from the “recruiter”, eventually the contacts quit returning my calls. I would like to know who to contact in regards to my money.

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Shelly Coleman
, US
Feb 13, 2023 2:59 pm EST

I did the same. Is there anywhere you have found to try and get money back?

Thanks, Shelly Coleman

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Sharicka Allison
Fort Worth, US
Aug 01, 2022 5:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

paid for this college network out of my own pocket. I was told I could use this college anytime with no expiration date. I tried to do the classes but I am now unable to login or contact them. I would like a refund. How can I get a refund

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vwilliams1955
Cheney, US
Mar 22, 2022 5:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid off my loan several years ago. Ended up paying over 10,000 for the program. I could never get any help with the programs or able to get the testing done. I got on with life but would go back and restart the modules until a few years ago. Medical issues happened and have been unable to even get anyone on the phone. I just recently found out about the closure and the lawsuit. I was upset that I wasn't notified about the lawsuit or any of the legal issues that were going on. I have not been able to contact any of the attorneys to see if they can recoup any of my money. If anyone has some info or names that I could contact please let me know.

my email is vw8134@gmail.com. My name is Valerie Williams

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Sharicka Allison
Fort Worth, US
Aug 01, 2022 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Any luck?

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vwilliams1955
Cheney, US
Aug 14, 2022 9:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

No. none. I was reading about a possible class action suit. Has anyone started one.? I would join in as I'm sure many others would too. Please let me know if anything is going on.

Valerie Williams

vw8134@gmail.com

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Stacey Schell
Pollocksville, US
May 24, 2021 7:46 pm EDT

I have paid off my loan. I can't sign in to even TRY to take the courses. And I can't get in touch with anyone, I am going to hire a lawyer

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Marie Branham
, US
Sep 16, 2021 7:46 pm EDT

Did you contact an attorney?

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Miles D
San Diego, California, US
Jan 28, 2022 4:07 pm EST

I was gonna check if I could start or change the classess that I signed up before but unfortunately i couldnt sign in as well. I really hope we get our money back 🙏

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candi8908
Milwaukee, US
Nov 11, 2022 4:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Any luck...I am in similar situation and dont know what way to go

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sherryka
, US
Jul 26, 2018 7:20 pm EDT

I have also lost money and taken one class . we moved so i called and stated i was no longer interested and tried to get the money back i also included the fees for all the tests that i was suppose to take I've called several times half the time i get noone or i get the transfer from one department to the next when I finally did get to the "right department" they stated i couldn't get a refund on any of it they also stated that i could transfer the education to someone in my immediate family but i also found out that was a lie. So in the end I paid roughly 10, 000 for something i can no longer use. So if anyone has a way to get some or all of the money back that would be great . TY !

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sherryka
, US
Jul 26, 2018 7:21 pm EDT
Replying to comment of sherryka

my email is banningsgirl@yahoo.com

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East Coast 911
, US
Jun 06, 2018 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

East Coast 911
I signed up for The College Network back in 2012-13. When I found out that I had to go to another university (Indiana State University), I immediately declined the offer. I had already took out a loan with Southeast Financial Credit Union.
My Advisor told me it was too late and I could not get my money back. I have not taken any classes or taken any tests and I am still paying on the loan. The loan was over $9, 000.00 and I owe around $2800.00. Please someone help me to get my money back or stop paying this loan. Is there a class action suit that we can come together and WIN? My email address is ladyfay22@gmail.com.

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pepper kerry
, US
May 02, 2018 7:41 am EDT

I have paid out of pocket for the College Network and have never taken a class. Is it possible to get my money back. I can be contacted at peppermonster2001@yahoo.com. Thank You.

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amyDNC
, US
Jan 22, 2017 8:26 am EST

I completely understand. I have paid my loan off but cannot get to do even one class because since then my son has had a heart transplant and my teenage daughter had been in the hospital several times due to her handicap. I called on year two to cancel the whole thing and they told me the same that I couldn't get a refund and it didn't matter why. All they reminded me was that I could start anytime. this is my 6th year and I haven't took even a class, reminded the lady that my kids illnesses will not go away and I do not have time to sit down for several more years. If there is any way to get a refund that would be absolutely great. I wish I never listened to the lady that came to visit me at my home. They do what they can to sell you it but when you cant do it due to life situations no one is there to help you out. Please email me with any suggestions. Macmy51498@gmail.com

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kyangelalg
, US
Aug 31, 2016 10:05 pm EDT

I have been going through the same thing with The College Network. Paying $250 a month now for over two years and have not even done one class. I was lied to by the representitive and when I tried to cancel was told I have to pay the full amount which will take years even though I have not used the materials. I can't afford to pay my regular student loans because of this or attempt to continue my education. I work two jobs and can barley afford my regular bills. This company has taken away time from my family and is an ongoing stress in my life. If you know any way to resolve this issue please send information to kyangelalg@gmail.com

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pete lewandoswki
, US
Apr 28, 2016 1:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I could use some info have not been able to finish the first lesson and pass the practice test. Would like some info please email me at psdc4@yahoo.com Thanks

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cathey1
, US
Dec 10, 2015 4:32 pm EST

I am trying to get refunded for services not rendered based on a clause in the "contract" as the telephone representatives like to put it. Apparently I had 5 days to decide if I wanted to start the class or not.( Local colleges give you 15 days to withdraw from class with a refund!) Please contact me for further discussion. ctmaks@msn.com

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Kim Lam
, US
Dec 01, 2015 2:38 pm EST

please inform me on how you were able to resolve your problem. No matter who I talk to it just doesn't seem to get resolved. I can't seem to get a refund for classes that I will never take. Please email me at kim_o_thy@hotmail.com. TCN is such a scam.

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Vicki Douglas
, US
Oct 26, 2015 8:33 pm EDT

I went with TNC, enrolled in Excelsior. Have not been able to take any classes because of my health. I asked the collegse network for a refund and was told "NO". I could sure use help with this. Can't afford a Lawyer, but may have to . Would like to be contacted by someone who can help me settle this. Thank You. vdsimbasue@msn.com.

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Betty Mckinney
, US
Jul 23, 2015 12:51 pm EDT

Colege network is a scam and I need help getting my money back bettym628@gmail.com

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Betty Mckinney
, US
Jul 23, 2015 12:49 pm EDT

Please help send me info bettym628@gmail.com

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Joesaysnototcn
Meadville, US
Apr 09, 2015 6:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have paid over $8, 000 without my wife ever taking a class. We have been told no refunds after 30 days. Please email me with the resolution from your experience. Thank you. yanks16335@yahoo.com

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Linda4878
, US
Mar 07, 2015 12:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My daughter only took a class and has been paying for over 2 years now. Said no refunds. Is there a way to get a refund. I would love to know. email me at k250093@hotmail.com

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chocolatechica
Topeka, US
Jan 08, 2015 10:28 am EST

how do you get rid of their service please help. masimpofu@yahoo.com

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TCN Customer Support
Indianapolis, US
Jul 07, 2014 8:59 am EDT

Ms. Agrisola,

We have attempted to contact you to discuss your concerns and resolve them to your satisfaction; however we have been unable to reach you.

Your success and satisfaction with our products and services is important us. Please contact Customer Support at [protected] at your convenience and we would be happy to answer any questions you may have related to your purchase.

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VIVIAN AGRISOLA
Las Vegas, US
Jul 05, 2014 2:14 pm EDT

I have been victimized by these callous, opportunist college network people! They connived with a credit union to release the funds to them and they are paid in full! Do they care if you want to rescind their contract, NO! I have been having nightmares, palpitations and countless sleepless nights due to threats and harrassment form these people. THIS IS AMERICA! Why this is being tolerated and ignored by people we elected! viviana120@aol.com

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goodness12870
Elkton, US
Jun 09, 2014 5:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

please help same problem goodness12870@yahoo.com

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tina tina tina
Beverly Hills, US
Apr 08, 2011 6:02 pm EDT

I wish there was a class action lawsuit against tcn they are frauds and liars and now I'm paying 6000 dollars for nothing...I can't afford to finish school now because I have to pay it off first. They are terrible people and I hope my lesson learned will help someone else not make the same mistake...DON'T BELIEVE A WORD THEY TELL YOU!

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lpage1516
, US
Jan 11, 2011 3:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

There are 4 requirements to proceed with a class action.
1. Numerosity - enough plaintiffs to make class action an efficeint way to handle the claim.

2. Commonality - common issues of fact and law for each claimant

3. Adequacy of Class Rep - the person who is the class representatitve needs to have claims that are the same as the class members and that they are capable of serving as the representative.

4. Adequqcy of Counsel - that the law firm representing the class has sufficient skill and resources to represent the class.

A certified class action suit is one brought on behalf of a large group of people as plaintiffs who have suffered some similar harm from the same actions of the defendant or defendantsA certified class action suit is one brought on behalf of a large group of people as plaintiffs who have suffered some similar harm from the same actions of the defendant or defendants

Read more: http://wiki.answers.com/Q/How_do_you_start_a_class_action_lawsuit#ixzz1Ak7MmoSI

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ddolcini
Folsom, US
Jul 10, 2010 9:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yes please i want to know how i can get rid of this service! my email is ddolcini@yahoo.com!

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jme1987
San Antonio, US
Jun 06, 2010 11:10 am EDT

Same here. Can you please email me the same? I would grealty appreciate it! jme1987@yahoo.com

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mnmel
eagan, US
May 10, 2010 1:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

May I ask how things were resolved? I have had one headache after another! If you could email me with any advise and help I would greatly GREATLY appreciate it! thanks! itsmemello@aol.com

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taylorsmom02
Albrightsville, US
Mar 01, 2010 9:41 pm EST

Iam in the exact same bopat now its affecting my credit! I cant get a mortgage until its gone. What did you do?