The Classy Home

I ordered Aug 6, received the table and chairs around August 25 when one of the table pedestals plus one chair seat were both dysfunctional. So I begin the long process to send pictures and get replacements. The chair seat was replaced promptly. The table pedestal took over 7 weeks to receive which I find unacceptable.
Now the delivery company says I refused the order. I replied that the trucking company delivered and the problem is finally solved so the trucking company must have confused their notes concerning deliveries. Again I receive another email from Classy Home asking why I refused delivery as that is what the trucking company says. I guess they didn’t read my last msg to them. So it took way too long to finally get a replacement and have an upside down table in my dining area.

I recently ordered the Acme Furniture Madison Espresso King Bed from The Classy Home website (theclassyhome.com) and unfortunately, my experience has not been a positive one. Upon receiving the package, my husband and I discovered that there were no instructions or screws/bolts included. After reaching out to customer service and submitting a ticket, we eventually received the necessary instructions via pdf a few days later but it took a total of 16 days for us to receive the parts.

As my husband began putting the bed together, he noticed a major issue - the headboard had octagon-shaped holes, but the screws/bolts that were provided were round and did not fit in the designated holes. This made it impossible for us to connect the bed frame together, rendering it useless. We were extremely disappointed, especially considering the fact that we paid a hefty $501 for the bed frame.

Despite our efforts to reach out to customer service for a refund, we have yet to receive a response from them. This delay has only added to our frustration and has made us feel as though we have been taken advantage of. To make matters worse, we had to wait for several weeks to even begin assembling the bed due to my recovery from a major surgery.

Overall, I would not recommend The Classy Home for any future purchases. If you're thinking about buying from them, you may want to think twice before making a purchase. The lack of quality control and poor customer service have resulted in a negative experience that has left us feeling ripped off and unsatisfied with our purchase.

I was really disappointed with The Classy Home (theclassyhome.com) and would not recommend this company to anyone. I recently ordered 2 chairs from them and my total came to $329.80. When the chairs finally arrived, I could hardly believe the terrible quality. They were in bad shape, with some of the legs broken and peeling material. The customer service ladies who answered my phone calls were also incredibly rude to me, which only made things worse.

When I reached out to the Classy Home customer service team, all they could offer me was to send parts to fix the chairs. But the chairs were in such bad shape that it was beyond repair. I asked for a refund, but they refused and kept going back and forth with me for over a month. I even emailed them 10 times with pictures of the damage, but they still would not budge. It was frustrating to have such poor customer service from a company that clearly did not care about their customers.

To sum it up, I would say that the quality of their products is simply not worth the price. On top of that, their customer service is completely unhelpful and downright rude. I was extremely unsatisfied with this experience and I would not recommend this website to anyone looking to buy furniture or home decor.

Hey there! I recently bought the global furniture white leather gel recliner from The Classy Home in January 2021. When I received the chair, I was pleasantly surprised by how comfortable and beautiful it was! The color was slightly different than what was advertised, more of an eggshell or shiny pearl ivory, but I still loved it.

However, a week after placing my order, I got an email saying the chair was on backorder despite the website stating that there were 7 in stock. I was a bit disappointed, so I reached out to customer support for help. Unfortunately, the representative I spoke with was unhelpful and didn't offer much assistance - I felt like I was left out in the cold!

Thankfully, after going back and forth with Sue from the department, she did offer a discount initially which she then retracted. She later offered a $20 discount for a future purchase, which wasn't exactly what I was hoping for, but it was something.

Finally, I received my chair just yesterday and I was thrilled! I immediately left a review on The Classy Home's website, but was surprised to find out that it had been taken down. Regardless, I was happy to receive an email thanking me for the feedback. All in all, I had a mostly positive experience with The Classy Home - I just wish they were more transparent about product availability and had better customer service.

I recently purchased a kitchen table set from The Classy Home website and initially, I was thrilled with my decision. However, my experience with the shipping has been incredibly frustrating. I placed my order back in May only to discover that my chosen table set would not be available until July. Despite my disappointment, I decided to wait because I was assured it would be available by July 21st. However, it wasn't actually processed until July 31st.

The shipping company contracted by The Classy Home is AM Transportation, they reached out and scheduled the delivery for Thursday, August 6th between 1-4pm. Unfortunately, even though I was out of town, I drove the long distance back to my home, excitedly anticipating the arrival of my kitchen table set - but my excitement turned into disappointment when no one showed up or called to inform me of any delay.

In order to get some clarity, I attempted to contact AM Transportation multiple times and was promised a call back from a manager. However, I never received that call or any form of communication at all. Whenever I tried talking to someone, I would either be put on hold for over thirty minutes, or I would be transferred to a voicemail, where again, no one bothered to return my call.

At this point, I am extremely disappointed with both The Classy Home and AM Transportation. I have decided to reject the order if it ever reaches me, and if not, I will dispute the charges. With such poor service from both companies, I cannot imagine using them again in the future.

I recently purchased a reclining sofa from The Classy Home and unfortunately, it was not what I was expecting. While I already owned this sofa in a previous model, the newer version had backs that came off, which I was aware of. However, when the sofa arrived, only one of the two reclining seats had a back that could be removed. This was an issue for me because the doors in my home are narrow and it made it difficult for the delivery men to maneuver the sofa into my home. They seemed to be frustrated and stated that their only responsibility was to deliver the sofa, but I reminded them that I had paid for full set up.

Eventually, the delivery men tried another entrance and thankfully, the reclining seat that did not come apart, fit through the door. However, the sofa looks odd from the back, as one side is from the older model where the fabric is sewn onto the chair, and the newer model has a velcro seat. Unfortunately, this was not the experience I was hoping for, and I do not believe I would order from The Classy Home again in the future.

Despite the issues I faced with the delivery and set up, the sofa itself is comfortable and functional. It's a shame that my experience was tarnished by the delivery process, but I do appreciate the sofa itself. If The Classy Home could improve their delivery process and ensure that customers receive the correct model of furniture that they ordered, it would make for a much better customer experience.

When it comes to online furniture shopping, it's important to keep realistic expectations - there may be delays in delivery during uncertain times, but ultimately we trust that the product will arrive in good condition and meet our expectations. Unfortunately, this was not the case for one customer of The Classy Home website (theclassyhome.com). Not only did they experience damage to their belongings during delivery, but the resolution offered by the company was more than disappointing. To only offer $60 for a completely destroyed 40 inch flat smart screen TV is unacceptable - it's not like a replacement can be found for that price! To add insult to injury, the customer then experienced further issues with the king bed frame they ordered collapsing within a week. While they sent photos clearly portraying the issue, they were left without a number to call and instead forced to wait on email correspondence. To make it even more frustrating, they were asked the same question of whether it was the rails or slats every other day, despite already providing clear documentation. When they ultimately had no choice but to fix the issue themselves, the company even claimed that the repair was unauthorized. It's safe to say that this customer had a terrible experience with their post-purchase customer service, and this is not an acceptable way to treat paying customers.

When I ordered a patio dining set from The Classy Home (theclassyhome.com), I was looking forward to enjoying my new furniture in no time. However, it took almost four weeks for the delivery to be scheduled, and when it finally arrived, I realized that I had only received the table that cost me $617. I immediately tried to reach out to the company to return the item, but communication was only possible through email, which already set off some alarm bells.

After submitting my case, I had to wait for a response, which felt frustrating and unprofessional. When I eventually received an answer, I was informed that returning the table would cost me the full shipping fees from the initial order, which amounted to $350, plus another 25% restocking fee. In total, that would be $673 just to return an item that cost me $617 in the first place. Needless to say, I was shocked and disappointed by the company's refusal to make an exchange or offer a more reasonable return policy.

It felt as though The Classy Home was intentionally making it hard for me to return the item and that I was being forced to keep something that I didn't want simply because of the steep fees involved in returning it. Given my experience, I would caution other buyers to be aware and carefully read the company's return policy before making any purchases. In my opinion, The Classy Home is a rip-off company that I will never order from again.

As excited customers of The Classy Home (theclassyhome.com), we were thrilled to order a piece of furniture that we had been eyeing for some time. However, our experience with the delivery left much to be desired. Our initial order date was cancelled without any notification, leaving us waiting all afternoon with no follow-up from the outsourced delivery company. While the Classy Home team was able to secure another delivery date for us, we were only communicated with via email and not able to speak directly with anyone on the phone.

When the delivery finally arrived, it was well past the specified time frame, and the driver showed up in a heated state. He was clearly frustrated by the presence of steps leading up to our home and was unwilling to work with us to find a solution. While we had paid for delivery, we were unable to demonstrate this through direct communication with Classy Home due to the late hour and lack of phone support. The delivery driver even took photos of our steps and expressed his displeasure with the situation, leaving us feeling frustrated and helpless.

Thankfully, Classy Home was able to quickly address a broken piece, but we cannot say that we had a positive overall experience with the delivery process. While we remain thrilled with our furniture purchase, we feel that the challenges with delivery and limited customer support via phone overshadowed our excitement. We would love to see The Classy Home take steps to improve their delivery process, communication channels, and responsiveness to customer concerns to provide a truly exceptional experience for all of their customers.

When I decided to order furniture from The Classy Home, I had high hopes. Sadly, my experience was less than satisfactory.
Firstly, I attempted to clarify some details about delivery but received no response, even after leaving a voicemail. When the delivery people called, I was dismayed to hear that my furniture would be left outside of my apartment building! It seemed unacceptable to me that it would be exposed to the elements and potential thieves.
Another issue arose with the price matching policy. While the website made some mention of it, the details were not fully clear. In the end, I received only part of my requested refund.
Lastly, I encountered confusion about what my order actually included. The webpage showed a photograph of a table and chairs, but the order was only for the table. This felt like a deliberate attempt to mislead potential customers.
All in all, I was extremely disappointed by my experience with The Classy Home. I cannot recommend them to others and will not be ordering from this company again.

As someone who recently purchased furniture from The Classy Home, I must say that I was quite disappointed with the quality of the products. I had high hopes of receiving furniture that would be better than what IKEA offers, but unfortunately, my expectations were not met.

When the furniture arrived, I noticed that some of the pieces were not suitable for a queen-sized bed frame. I'm assuming they were intended for a king-sized bed frame instead. This meant that I had to embark on a DIY project to make the pieces fit properly. This was frustrating since I was expecting to receive furniture that was ready to use, not something that required modification.

The poor quality of the furniture didn't end there. The bed frame itself was missing paint on certain sides, and you could easily see the wood underneath. This was unacceptable since I paid good money for the furniture and expected it to be completed to a high standard. It was a huge disappointment, to say the least.

Regrettably, I didn't check the furniture as soon as it arrived, and I found it was past the time for me to return and receive a refund. This was completely my fault. Had I inspected the items thoroughly, I would have returned them immediately, but I chose to trust that the furniture would meet a good standard.

Overall, I was extremely disappointed with my purchase from The Classy Home. If you're in the market for quality furniture, I recommend looking elsewhere, as this website did not provide me with the quality I was seeking.