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The Cato Corporation / technical

Review updated:

This is crazy this is 2019 there is no way you should have only one register in a store i went into your Tampa Fl location Waters Ave on sat the store very busy on 2 people working, one registrar and a lady had to write a check and it took forever i heard the assoc explain to her that there system is old. This is ridiculous the check system should be updated just in case you have a customers who wants to write a check there should be no calling on the phone and going thru a bunch of promps. We are in the year 2019 REALLY COMPANY. THE CHECKS SHOULD BE AUTOMATIC GOING THRU THE SYSTEM.
AND THERE SHOULD BE 2 REGISTRARS, SO INCONVENIENT FOR THE CUSTOMERS AND STAFF. THE ASSOC LOOKED SO DISGUSTED BECAUSE IT TOOK 10-15 MIN TO GET THE CHECK APPROVED THRU THE COMPANY. PLEASE GET WITH THE PROGRAM AND COME UP UNLESS YOU WILL LOSE BUSINESS AND PLEASE GET MATURE ADULTS WORKING IN THE STORE.

Se
Jul 30, 2019
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Comments

  • Mo
      Aug 18, 2019

    I worked for Catos for years and yes the systems is old, however, smaller stores (making less than $1 million a year) only have 1 register because the traffic is low. On the check issues, the customer writes out the check, its scanned through the computer then given back if approved (this possesses normally takes 2-3 min) they most likely had to call in on the check becuase something was wrote wrong or unclear on the check making it impossible to posses the check through the computer, so instead of making a customer void their check and rewrite it (taking more time) we call it in to the help desk. Yes the process can take a few minutes depending on how busy the help desk is that day.

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