SUBMIT A COMPLAINT

The Blue Rooms Photographic StudiosI have been duped for 185 pounds for using no service.

1
S Jul 23, 2019

hello,

I have looked on my CC bills and I have been charged 135 pounds without even using the studio in-spite of I had already mentioned that there was an issue with my daughter's health that day.
Please could you reimburse the charges or I would complaint this to OfCom.
I was already charged 50 pounds earlier.

So in total I am being charged for 185 pounds for no service.
Please confirm the reversal of charges asap of 185 pounds to my account.

Thanks,
Sunil

Client Name: Siddhi Lodha
Assessment Date: Monday 15th of July 2019
Assessment Time: 12:00
Total Deposit Paid: £50
New Faces Consultant: Lucy
Studio: The Blue Rooms Studios
115 Great Portland Street, London, W1W 6QH

Hi Sunil,

Thank you for your email and I'm sorry to hear about your situation.

Rescheduling the shoot under the circumstances would be the best option, as to cancel the shoot now would mean that you are subject to the £135 studio hire fee as stated in our terms and conditions. These terms and conditions are in your email, confirmation letter and were also read out to you when you placed your booking over the telephone.

As we have already paid for the full shoot to reschedule your appointment you will need to pay an additional £50. This gets added onto the £50 you have already paid and the full £100 is either refunded (providing you attend) or can be used towards the purchase of photographs.

Should you wish to reschedule your appointment please contact me on the phone number below today.

Kind Regards,

Diary Manager | T: [protected]

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