The complaint has been investigated and
resolved to the customer's satisfactionResolved The Blue Horizon Hotel — Unaccomodating and rude
resolved to the customer's satisfaction
Here's a real overpriced dump in Rockley, Barbados Island,
Wife and I, went to Bridgetown Barbados, West Indies and was practically treated like we were invisible by the Blue Horizon Hotel on Rockley Beach. This place is a true dump! Here's a list of serious issues with the hotel:
No working Air Conditioning unit inside the room upon arrival to the hotel. Had to threaten to cancel rest of the reservation to get another room.
No elevator anywhere in the hotel, even if your staying on the 4th floor.
Open electrical fire hazards in the room and on the hotel grounds around sidewalks.
Electronic safe inside the room did not work inside the room.
No concierge desk or no one to assist with guest services, island events, or recreational activities. No staff member ever smiled or greeted us the entire stay.
Continental breakfast is a basket of toast. No selection, No menus, and you have to sign for it even though it's supposed to be free.
Beds were very uncomfortable as sleeping on a rock slab. No hot water in the mornings. Only cold showers half the time.
Hotel is located next to a very busy road, no view of the beach as advertised, and most of the rooms have only a view of a really noisy fast food pizza & chicken restaurant drive-thru, that used to be McDonalds. Really poor taste for a 3-4 star rated hotel booked through www.hotels.com
Front Desk is very rude, irresponsible, and was un-accommodating in every aspect of the way. Example: Hotel was practically empty and wouldn't let us pay to stay an extra night when we accidentally missed our flight. We had to scramble to get out of the Hotel and off the Barbados Island.
I am really surprised that the Blue Horizon Hotel was even open for business as borderline inhabitable as it appeared. My wife and I, have traveled to remote regions of the world and have had much better accommodations than this flea-bag hotel could ever compare. So, traveler's be aware of the hotel your staying in, before traveling to Barbados Island, West Indies. Please forward this complaint to as many travelers as possible who are deciding on a honeymooner's paradise to Barbados Island. The Blue Horizon Hotel south of Bridgetown (Rockley Beach) is not the place for you!