TGI Fridays — unacceptable customer service
Rockville Centre, NY
TBL 10/1 CHK 2859 MAR01'09 341pm sales total: $44.92
Friday's is a place that my family, friends, business associates and I have relied upon, in the past, for excellent food complimented by excellent customer service. Today that was not the case.
Out with my family, we were seated and soon greeted by our "Server", I believe her name was Shatika or a name close to that (maybe the name on the receipt is her last name).
After introducing herself, she fulfilled our drink orders. We did not see this young lady again until it was time for the Check!
When she finally came to our table to "check on us", I let her know as much. She offered no explanation nor an apology of any sort. She didn't care.
We actually had to flag down another server in order to have one of the drinks replaced (there were visible pieces of white paper floating on the surface of the cola) and still, our Server went to all her other tables ignoring us completely the whole time we ate.
I'm not sure if she thought that she wouldn't get a good enough tip from us and so why not treat us the way she did, or what it was.
Maybe she was having a bad day. I don't know. Point being that this experience has definitely soured us of returning. This was the worse service, lack there of, we have ever experienced and won't soon forget.
We were all offended by her lack of attention.
I will have to share my experience with those that love Fridays as well, within my circle of acquaintances.
Its very discouraging to sit and be ignored and constantly passed over.
As a consumer who frequents this location quite often, I suggest that you employ servers who actually Want to serve, as this was not the case with Shatika.
As a result, we are no longer loyal patrons of this restaurant.
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