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Texas Roadhouse

Texas Roadhouse review: unprofessional management

E
Author of the review
11:07 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I went to this location for kids free night with adult entree today 7/30/19. I never get to go because I have church every Tuesday but today I was free. Ordered food. For myself, I ordered bbq boneless wings. Waitress knew I was there for the kids meal special and said the wings were good for my entree. I didnt know that the wings werent considered an entree, hadnt even thought about that. I also asked could I use a free appetizer coupon, but waitress said it couldnt be combined. Ok, no big deal. Waitress brought my bill and stated he was sorry but he didnt know i couldnt buy wings and get kids meal free. He then offered to let me use my free appetizer coupon in place of wings and only pay for kids meal which came up to me paying $1 more. I was fine with that. A few minutes later a manager comes around corner, and very loud/rude says "You have to get a real entree, a meal to use this coupon!" *Points at my empty basket* and says "What you ordered was not a real entree!" I said quietly to her, "thats no problem, I can pay for what I ordered." She said ok and walked away. She did not speak to me! She did not ask how my meal was, considering my favorite food (the bread) was hard on top and soft in middle, rushed cooked! She did not even apologize for the inconvenience! Her waitress told me the wrong info but my price went from roughly $10 to $20 and I left a $2 tip because my waitress was nice, but misinformed! The manager was nasty and very unprofessional. Im assuming she was a manager ringing up my waitress' tabs for him. The people around us just stared because the manager was so loud and aggressive. I didnt bother to let her know about herself. I said I would just make a complaint. This is one of my favorite places to dine but I had a really horrible experience today ?

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