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Texas Roadhouseovercooked steaks/bad service

1

I took my fault to the West bend location on 10/20/18. I tried to be as patient as possible. I wait over 20 min to get served a beverage. When I got my food the steaks were like chewing rubber. I mentioned an issue to my server and I was told someone would get back to us. No one ever came back. We wrapped up our over done steaks in napkins to take home for the dog. While my dog was excited for eating 4 steaks, I was very disappointed.

I didn't want to make a scene so I left with the hope of you correcting this issue. We spent a lot of money for overcooked food.

Thank you
Carlene Martens
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