Texas Roadhouse
reviews and complaints

On Friday, 29th of December at around 5;00 pm we arrived at the Texas roadhouse on Purdue road in Taylor, Mach. We were sat in a back section of a fairly crowded restaurant and our server was a girl named "Mia". It was a party of 3, Myself, my wife and my grandson. We ordered beer x2 and coke for my wife. AND THEN WAITED... after a longer than usual time our drinks arrived and Mia took our order, My Grandson ordered country fried chicken, myself was the pulled pork dinner with mashed potatoes on the plate, chill with cheese and my wife ordered the smothered chicken. My dispute was with my wife's order, this is how the order was given by me and understood by Mia: She (my wife) wants the smothered chicken with the jack cheese on the chicken, onions on the side and cartelised, and no portable mushrooms, baked potato with extra butter no sour crËme a house salad with no tomatoes and Italian dressing. The meal was delivered by the kitchen staff, My waif's smothered chicken was a smothered chicken dinner ( NOT WHAT I HAD ORDERED !) We waited for Mia to come back to our table, but Mia was busy with other tables and either ignored or didn't hear our calls for her. FINALLY I took my wife's order to the kitchen and explained to Jacob (kitchen manager) and explained to him what I had ordered and how I wanted it to arrive. The order was fixed and brought back to our table by Shy. Mia did not return to our table at all after that, no apology for the disorder and no apology for her lack of concern about our visit to your restaurant. I like Texas road house and we have been coming to this store since it opened. We like the food at your restaurant, and up until this time we have been happy with your service and your managers, BUT we will not ever get this waitress again... SHE DOESN'T CARE !

The waitress (Donice) at the bowie texas roadhouse confronted the group in a threatening manner about her amount of tip she thought should have been greater. This server attitude was terrible, we had to wait at least 15 mins for water and bread we repeadily asked for. The food took her forever to get because she was too busy doing everything besides servicing our table but, servicing other tables around us. We gave het a small tip which she still didn't deserve and she walked up to the group hollering and asking why she got a $4 tip and she was ready to fight. This was threatening and unacceptable. I spoke with the manager and she was not interested in what I was saying nor the fashion in which her waitress acted.

***THE WORST! I used to love this place until i ordered take out and my ribs were burnt to a crisp i called and let them know the lady took my personal info and said it would be taken cared of! 2 months later nothing called again spoke to the manager Dave! He questioned who was the waitress (how do i remember) finally i found a picture told him the exact date he said he would send something in the mail! NOTHING AGAIN TWO WEKS AFTER THAT CONVERSATION. I called recently spoke to him he was rude again talking over me so i couldn't finish my statements asked for the regional manager work email was told no ! He then hung up on me said i was yelling and i told him it's not that I'm yelling he is cutting me off and causing me to raise my voice! Please do not spend your money here if i could get 0 stars i would ***

One of the worst dining experience last night at Texas Roadhouse on US 192 in Kissimmee FL. Spoke to the MOD Whitney, she did her best to justify why my cheeseburger was sent back 2x's & came back burnt, no cheese one a new bun. I asked her if she put my half eaten burger back on the grill where other food was being prepared and her comment was that "the grill is 400ﾟ so any it can kill any bacteria or any germs on the surface" I asked why couldn't I just get a new Burger and her response was "this is our policy We do not give out a new Burger if it's under cooked only if it's over cooked" Wow! #lostagoodcustomer #revamppolicy

The place was crowded on Saturday November 25, 2017. My husband's meal was the only meal prepared correctly. Three of us waited over a half hour for them to prepare another steak. By the time the steaks were returned to our table our sides were cold. Brandon the manager at that time asked if we wanted more sides. As it was late and we expected to wait another half hour for more sides we declined. My husband was already done with his meal. We would have liked to eat our meals together. Brandon did not plan to give us any money back even though we could not eat together and the food was not prepared to an acceptable standard. Eventually my husband complained again and he did give us $5 off each of our meals. We have enjoyed many a good meals at your Dickson City facility. We have been looking forward to this Texas Roadhouse opening in Wilkes-Barre since we live 5 minutes away. Not sure we will return.

I ordered my food online on dec 1st friday night. I went in to get my food to pick it up at time it said it would be ready. I waited another 45 minutes to get it. Get home. And so disapointed. Food was cold. And not as much as you would get if i dined in. The pulled pork was burnt and dry. And the ribs was also burnt and dry. The potatoes was cold and veggies . The frys was soggy and just couldnt ate much of it at all. This is the worst service ever. My bill was almost $50. And very upset that i spent that kinda money on food we couldnt eat. I will let other know not to order food from online . You dont get what u pay for nor what u expect.

We went to the new location in Alpha/Talbott tn and that had to be the worse service ever ! We have been going to Texas Roadhouses for years ! But when we finally got sat down tonight our waiter never came at first we probably sat there about 20mins at our table before my fiance got the waiter behind us and asked for aleast our drinks because we hadnt seen anyone except all the 10 girls piled in front of us as your walking in the door where they go to sit you also seemed like a manager or a shift leader was in the middle of them. But the waiter that did help us in the meantime with our waiter being lost somewhere seemed like he was the only one in that place that knew what he was doing and he was the most repectful one also ! I completely understand that it's a new location ive worked in restaurants for years and Im a manager myself but they need to get it together before you all lose anymore customers because we will never be back at this location I would rather drive the extra time to go to the one in knoxville then to deal with that service ever again !

Our food was horrible last nigh. Server was very polite and there was no charge for our food. My baked chicken was cold but I'm just wondering why do you have the servers attempt to do a line dance? It's distracting and the look on their faces is clearly stating that they are not into the dance. Maybe two of the group knew the dance. Music is too loud. We learned our lesson and probably will never return. ☹️

Yesterday evening, some friends and myself dined at Texasroad house in West Monroe, Louisiana. Upon entering, we were not greeted by the host. Once sat, we were introduced to our server, Gabby, who was very rude! I will most likely not be coming back to this location. However, the young man Deshawn, who brought our food to the table was extremely nice! He smiled and held small conversation while placing the food on our table.

If you have more than four in a party you are seated at a table for 6 at a table for 4. With no room at all to walk around the table. We were so uncomfortable we couldn't enjoy our meal. The restaurant wasn't busy. It is a Wednesday. So there should be exceptions made. People all around us were bumping into us while we were eating spilling our food all over us everytime they went by. I would not want to come back to eat because of this reason. Your supoosed to enjoy yourself when you go out to eat and I'm sorry I didn't

On Nov. 1, 2017, myself and my daughters went into the business in Montgomery, Al (East Chase). The waitress came over to take our drink orders and she asked for my daughters ID, one of them had her wallet stolen and therefore she only had the temporary paper state issued ID until she get her hard copy, when she showed the waitress her id she said I don't think we take paper id cards my daughter asked her why it's me, the waitress say I can see your information but let me ask the manager so we waited the she returned and said the manager said no, my daughter asked to see the manager. Once the manager came around the corner and say that we were black his whole facial expression changed. Blaine came to our table didn't great us didn't speak he just said yes, I looked at him, so my daughter asked him was it a Texas roadhouse rule about the id and he said yes, at that time I took over the conversation. I asked him if it's a rule of the establishment then let me see it, he replied I don't have to let you see nothing and it's a state law if you want to know then you find it and read it, I said ok I can read because I'm not dumb, being that he had and attitude and those nasty prejudice attitude, I told him if she weren't black he would have taken the paper id. He said get out of my establishment so we left. On the next morning I called corporate on the 2nd of Nov. and spoke with Julie last name start with and H she just got married so I cant' remember the last name. I explained the situation to Julie and she looked up the information about what manager was there that night and the manager was named John, so blane is not only prejudice but a liar as well but, Julie promised me that she would have someone higher up than her to call me by Monday Nov. 6th but nobody did, so this past Monday I called and spoke with Julie she told me that the complaint was in HR I didn't understand that once again Julie promised to get back with me but didn't, I called her back on wed. Nov. 14 and got her voicemail and left another message but no call yet.

I had a 15 person group scheduled to attend Texas Roadhouse on 11/10/17. I called to see if I could make a reservation, as it is not standard and customary for them to reserve tables. So, on 11/4/17, I called and they were able to accommodate me based on the party size. They provided me with reservation #4601. It was a 7:30PM reservation. They told me that they would push three hi-tops together and our wait would be 5 minutes at the most.

Upon arriving, I gave them my reservation #, the hostess looked confused. She went to get a manager and she says that she now sees the note and reservation, but it went under the radar. They forgot. So, now I have 15 people, two elderly and three children who are being squished by the doorway. Over an hour goes by, I have the two elderly guests feeling dizzy and the rest of the party upset at me as if I made a mistake. It was embarrassing and humiliating! So, they seat us after an hour and at this point, the place is empty and my son's birthday is ruined. We decided to make the best of it.

It gets worse. Two of the tables are in one waitresses section and one is in another's. They start arguing in front of us as to who will serve and who will get the tip! The manager had to come out and scomd one of them right next to our table

It gets even worse. Three people in our party order prime rib. The waitress tells us that we're out of luck. We should have showed up an hour ago. At this point, I am furious.

I sent a complaint to the restaurant through their website. Not one email or phone call regarding the issue and how they will make this right! That's almost as bad as the event itself!

I need them to contact me immediately to address this. I spent over $455 dollars on 11/10/17. I feel that we were lured in based on a false promise, knowing that once we were there, on a Friday at 7:30, we'd have no other choice based on our party size and they were right! We had no options but to stay and give them our business or cancel our evening I can give you the receipt #, waitress name and scan code, if needed. Please provide a response immediately, as these practices are wrong and totally unfair to the consumer. I am a reasonable person, but to not respond to my concern is crossing the line

My daughter who lives in south carolina bought me a texas roadhouse gift card on 8/17/17 for my birthday. Well went to use in on 11/10/17 and was told that it had been used in maryland in sept 2017. I live in mass. And have never been to maryland. The giftcard that was emailed to me was hacked and stolen. Texas roadhouse has no security procedure so this wont happen-they don't check any ids to see who is using giftcard. My family etc go to texas roadhouse more than other chains and now i will check my past credit card statments to see if there is an internal sceam going on. Im a veteran, 69 years old and disabled and i will pursue all avenues with this-it not just the money, even though my daughter got ripped off $25 and my meal cost me an extra $25. Never again would i buy gift card for this restaurant

On Friday October 13 I had a party of ten to celebrate my husband 60th birthday. The service was bad. The waitress had absolutely no help. We received our refills timely but no one came to clear table of used glasses. We ordered an appetizer and when our entree arrived we still had glasses, plates and salad bowls on table. We asked twice waitress standing by register just standing. I ordered the ribs and they were cold I informed waitress and the Manager came. He couldn't care less. He finally offered to get me something else but I informed him that the cold taste of the ribs ruined my appetite. I'm a type one diabetic and took insulin to cover the entree I ordered had to share the birthday boys entree just couldn't wait any longer for another order. Somehow he made me feel like I was to blame for the cold ribs. I has to convince him they were cold.

I love the restaurant but this Saturday October 28 my husband and I went to the same Texas Roadhouse I wanted the ribs but because of past experience I choose a bowl of chili. It came luke warm the cheese would not melt. Once again I did not enjoy the food. I informed the waiter but once again no concern.

This particular location in Pearland is going down in service, food and appearance fast! I was there a couple of months ago and had bread under my table I complained to everyone including my waiter, the waiter that pass by and the same unconcerned manager that came to my table on Oct 13. Guess what no one came to clean under the table or apologize for the uncleanliness. This manager really need learn good management skills. I love Texas Roadhouse. I've been to your chain all over the world. I was most impressed with the one in Kuwait. But it's getting to the point I becoming disgusted with the one right down the street from me.

And when I called to complain I was on hold for 20 minutes before a recording requested me to leave my information for a call back. REALLY!

I am contacting you to advise of the horrible wait on my visit to this establishment. We had call ahead seating at 5:55pm on saturday. We arrived at the location at 7. We were told we had to wait for at least half our party, who was in the parking lot, for us to be seated. When the rest arrived, we were told 10-15 mins at 7:15. Its now 7:53 and we are still waiting to be seated. The call ahead seating is a joke! I will NOT visit this place in the future. The wait is unreal...and I called guest relations who told me the manager will be notified. I will tell everyone I know about the wait today and the inability to finally be seated together as a group..instead of two back to back tables.

I took my fault to the West bend location on 10/20/18. I tried to be as patient as possible. I wait over 20 min to get served a beverage. When I got my food the steaks were like chewing rubber. I mentioned an issue to my server and I was told someone would get back to us. No one ever came back. We wrapped up our over done steaks in napkins to take home for the dog. While my dog was excited for eating 4 steaks, I was very disappointed.

I didn't want to make a scene so I left with the hope of you correcting this issue. We spent a lot of money for overcooked food.

Thank you
Carlene Martens
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I feel so disrespected by the servers and manager at the Cranston location I went there on Thursday 10-12-17 at around 6pm 730pm i spent 50 dollars there and tipped the server the food was delicious has usual and the server was pleasant what I thought was a great night turn into the worst I left out of there 5 mins didn’t even leave the parking lot I noticed I had left my wallet at the table I go back table already been clean I ask the staff about it everyone was saying no one found anything than one of the server came out and said yeah they found a pink wallet after 15 minutes them looking for my wallet on he said she said they bring me back my wallet with no money which it had money in it my pink lighter missing and other personal stuff I tell the manager and her reply was what upset me the most she replied there’s nothing we can do we are not responsible great job sabrina if it was a customer that robbed me I wouldn’t be this upset but for an employee to robbed a paying customer there and u tell me your not responsible for it it’s wrong at least u could have tryed and look at cameras and got to the button of this how a normal place would have done I never felt so disrespected it’s sad cause I loved going there but how do I go back to this place after this kind of experience

I am complaining today because of something I overheard a manager say. I then got the managers name from a server and found out her name is Stoney. When you are calling your team the “F Squad” and putting your team down, it is very demeaning to the attitude of the restaurant. I as a regional manager for a corporation find this very disrespectful. I personally would not have a manager with such a deteriorating attitude on my payroll. I will speaking about this as an example with my team, when I bring up things not to do when training a new team. I also will not be dining at this roadhouse again until management is more supportive of their servers.

Thank you for your time to hear my complaint.

So I have food allergies. I am allergic to pepper butter and oil. I went to your establishment and Sherman last night with my sister and her kids and when I got my steak there was oil on it. The manager who I talk to stated that the person who cooked it did not put oil on it said nothing about putting butter on it so I don't know if that's what was on it or not. My concern is she did not seem the least bit face that she had made me sick well not she had made me sick but the food had made me sick I swelled up and was so dizzy my sister had to drive home. I don't want free food. But when someone has an allergy. Measures should be offered to be taken at least the next time the person is in there or offer to redo the stake because I paid $22 for essentially carrots and broccoli. I was offered nothing all she did was take my phone number. I wanted something to be offered to be done next time as in like okay we'll go ahead and we'll put your food next time in tin foil so we don't ever have this problem again you know something acknowledging that there was a mistake and it will be fixed they didn't even acknowledge that there was a mistake. They said their manager who cooked it said he didn't do it wrong. I'm so upset that they could have really hurt a person and they seemed more callus then caring it's such a disappointment I just wanted to let you guys know but I don't ever want to return to your restaurant.

Went to Texas road house on Tuesday 3 Oct 2017 to have dinner with granddaughter. I ordered the pull pork meal and the mini cheeseburgers for the child. My pull pork looked like two day old ribs that was dried out and so we the mini cheese burger and the service was good just not happy with the quality of food. The restaurant is located in Suffolk Va 23435 and it was around 6pm