Texas Department of Transportation / TxTag.orgtxtag

L Sep 07, 2018

Have credit card in file - a credit card that is automatically charged if balance falls below "xx" dollars - have had no changes in address/vehicles/billing info etc. for over 12 months yet continue to receive random bills and late fees. Can't ever get in touch with anyone that can actually resolve the issue - which means I get put on hold indefinitely or told a supervisor will "call you within 24 hours" yet conveniently the office hours are only 8-5/M-F. Absolutely sick of erroneous billing practices. Why am I being charged mailing fees and late fees when there's a credit card on file and even if there weren't it's not my fault bills aren't processed in a timely manner.

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