SUBMIT A COMPLAINT

Texas Department of Transportation / TxTag.org Customer Service

0
Complaints43
Pending0
Resolved0

Texas Department of Transportation

12719 Burnet Road
Austin
Texas
United States - 78727

Customer Support Phone Numbers

1888 468 9824(Customer Service) 3 1
+1 214 210 0493(International) 1 1
+1 866 590 5155(Deaf & Hard of Hearing) 1 1
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Plus

Texas Department of Transportation / TxTag.org Complaints & Reviews

Texas Department of Transportation / TxTag.org / billing

Jo
Jul 16, 2019

I have recieved a second statement with different account number two months ago. When I called they said it was because my tag was removed from my vehicle which is incorrect. Then I recieved it again with more fees and when I called how they say that its because of $6 toll from 3 and a...

Texas Department of Transportation / TxTag.org / txtag tolls on 130 around austin from i-10 to i-35 in georgetown.

Wa
Jun 29, 2019

I have been overcharged several times when traveling from I-10 to I-35 on 130 toll road around Austin. My most recent travels were on June 7, 2019. The overcharge is on Bluebonnet Plaza NB and Skyline Plaza NB. I am pulling an RV fifth wheel, 42 feet in length. My TxTag # is 04085245 and...

Texas Department of Transportation / TxTag.org / txtag customer service

Tp
Jun 28, 2019

The customer service in this department is unbelievably incompetent. I received the attached email. Notice there is no claim number on it and a phone call must be made in order to process, but you need your claim number (8 digits). Also, the website says my account was closed due to...

Texas Department of Transportation / TxTag.org / late fees when I never received a bill

Ml
Jun 19, 2019

Account number: 352557451. I received two late fees on my txtag bill but I never received a bill to being with. My bill went from $2 to now $7 and when I spoke to 2 Tx tag representatives about getting the late fees waived they said it would not be possible and offered no assistance. They...

Texas Department of Transportation / TxTag.org / tx toll rd

As
May 17, 2019

I have been dealing with the Tx Tag institution for over a year now trying to resolve a billing issue which I thought was finally resolved in March. APparently not, as I just got another bill with more late fees for a total of nearly $50.00. My issues began a year ago when I had an issue...

Texas Department of Transportation / TxTag.org / txtag toll fee

Br
Apr 10, 2019

This company has put fees on this account for any reason that they could drum up. I have an EZTAG account and for some reason unknown to me and HCTRA they sent me a bill. Hctra got the fees waived because I had a working account with them and they had no idea why I was charged. After all thi...

Texas Department of Transportation / TxTag.org / customer service center

Al
Mar 29, 2019

October 2018 I received a toll charge bill for a car I sold in 2016. I called TxTag Customer Service Center and told them it wasn't my car. They told me I'd have to fax them proof I sold it. So I got their fax number and sent them a cover letter explaining how I sold the car, who I sold it...

Texas Department of Transportation / TxTag.org / billing

Al
Mar 21, 2019

I paid my bill in Dec 2018 for the total amount showed to be owed. Did not receive another statement till Feb 2019 w/a balance of .69 plus late fee plus mailing fee. Called in & got everything resolved. Told I had a $0 balance. Got another statement today (March) w/late fees & mailing fee...

Texas Department of Transportation / TxTag.org / txtag late fee

Ja
Mar 12, 2019

Statement #195795281049. $4.00 late fee. I mailed my payment to TxTag on February 14, 2019. It was check number 6481. It was mailed at the post office with 3 other bills, check #6480, 6482 and 6483. Two of those additional bills cleared my bank on Feb 19th, the third on Feb 20th. The one...

Texas Department of Transportation / TxTag.org / txtag transactions

Of
Jan 29, 2019

This Company is the most disorganized I have ever seen, also very poor customer service. If you use your car to work and you have to submitted expenses be ready to pay tolls out of your pocket. Since they post the tolls whenever they want to, you may get recent tolls instead of oldest...

Texas Department of Transportation / TxTag.org / billing issue

Ju
Jan 24, 2019

I have been trying to resolve a billing issue unsuccessfully. I received bill acc# 353676804 for $4.05 and a bill due date of 12/15/2018. I went into the website to pay the bill online, but when I hit submit the system froze. I hit the back button and completed the payment again and once...

Texas Department of Transportation / TxTag.org / txtag

Ra
Jan 22, 2019

I cancelled the account because I had a tax tag linked to auto pay. I would always get separate bills from other toll roads that they didn't recognize and I would get them with late fees. When I cancelled The account I called to make sure I didn't have any balance and they told me I had a...

Texas Department of Transportation / TxTag.org / txtag account

To
Jan 12, 2019

Cancelled my account last year, back in August. Never received my account balance of almost $37. When you get a letter from them for driving without TxTag, you're expected to pay immediately, with all kinds of threats and fines if you don't. I called back in November, spoke at length to a...

Texas Department of Transportation / TxTag.org / drivers license

Na
Oct 30, 2018

I renewed my drivers license online, I completed the application providing my complete address an payed online. around 10/05/2018 I reviewed my drivers license that was sent to me via regular mail and noticed that my complete address was not listed on my drivers license. The essential...

Texas Department of Transportation / TxTag.org / customer service

Bo
Oct 03, 2018

Im getting (3) bills even though I have a TX Tag. Called in at 12:17 PM on October 3rd about the multiple bills. The customer service person was brash, blamed me for the problem, did not listen to me, did not solve my problem, and when I asked to talk to a supervisor, admonished me the...

Texas Department of Transportation / TxTag.org / complete morons

Mt
Sep 23, 2018

I got a notice to update my credit card 3 weeks ago because it was about to expire. I have tried ever sense then. They apparently are "asleep at the wheel". They lost PCI compliance and their website has been down now for over a month. You go to www.txtag.org and you get: Service Unavailable The...

Texas Department of Transportation / TxTag.org / faulty charges and unhelpful staff

Sk
Sep 19, 2018

Was mailed a late notice for a toll including a $15 late fee and $1 processing fee despite being an auto-pay member for well over 5 years with the same vehicle for the last 3 years without issue. Called customer service to get the issue resolved and found them to be the most rude and...

Texas Department of Transportation / TxTag.org / txtag

Li
Sep 07, 2018

Have credit card in file - a credit card that is automatically charged if balance falls below "xx" dollars - have had no changes in address/vehicles/billing info etc. for over 12 months yet continue to receive random bills and late fees. Can't ever get in touch with anyone that can...

Texas Department of Transportation / TxTag.org / toll tag

Er
Sep 07, 2018

Earlier this week I received a bill in the mail for tolls and a mail fee. After calling the customer support line and explaining that all three of my cars have toll tags with an account balance and I should not be receiving any pay by mail bills. After 30 minutes with the customer service...

Texas Department of Transportation / TxTag.org / my bill

Mo
Jun 26, 2018

TX TAG took $120 from my account on 6/6, 6/10 and 6/12. That is $120 dollars within a few days. I send and e mail and was told that certain toll stations report different. Funny when we only use 45 and 130 and only 1 car. Today I checked my account and another $40 were withdrawn after I...

TxTag / rude and unhelpful customer service representatives

Sc
Jun 11, 2018

I called to file a dispute on a toll violation that I received from the North Texas Tollway Authority. Initially I spoke with Sandra who was unhelpful and standoffish and initially refused to let me speak with her supervisor. I was then finally transferred to Lavelle who was also very rude...

TxTag / billing questions

Wa
May 23, 2018

According to KXAN News they covered a program for Disabled Veterans to use the toll roads. I started using these roads according to the map provided on the txtag website and a month later received a bill. I contacted customer service and was told I would have to pay the bill and that I wa...

TxTag / billing, erroneous charges

Ke
Apr 26, 2018

I've had a TxTag for close to 2 years now, they have always charged my debit weekly and I had no problems until suddenly I'm getting past due invoices with a lot of late charges tacked on. I spent countless hours trying to get this resolved and finally paid over $360.00 in tolls and late...

TxTag / what else? billing!

Pi
Mar 20, 2018

This is most dysfunctional outfit I have ever dealt with (and i've been around a long time). I have dealt with not receiving a billing statement for 3-4 months at a time. I have dealt with txtag creating numerous accounts for 1 car. Last straw? They overcharged me and instead of generating...

TxTag / billing

Ro
Dec 26, 2017

I have yet to receive a bill for the last 6 months. I know I have been on the toll road. I used to have a tag, but got rid of it because they rob you blind with that access. So I was paying as I go. But you cant pay if you do not get an invoice, I like to see what I am paying for, as txtag...

TxTag / erroneous billing charges

Dm
Dec 06, 2017

My husband and I sold our vehicle last June. Toll charges made in July were charged to our "TexTag account" and we were sent a bill. To start things off, TexTag will not let me handle this issue because my name is not on the account. We did not open this account; it is a computer-generated...

TxTag / countless errors, horrible customer service, extortionist rates

Jr
Nov 01, 2017

I get bills even though I have a TX tag account. Late fees for said false billing are extremely outrageous. Billing errors are far too common and inexcusable. The phone system is always "experiencing high call volume" or is just plain closed. I am far too busy to deal with thi...

TxTag / inconsistent, lack of honor, closed-off perception, assumptive customer service

Do
Oct 12, 2017

Yet again, working with TxTag customer service is like a lottery draw. Sometimes I get an insightful, kind, receptive, understanding human being with a likewise Supervisor willing to honor my responsible customer status with adding TxTag rate reductions to tolls that were charged full...

Texas Toll (TxTag) / txtag

Sh
Sep 23, 2017

My vehicle was towed and the tow yard did not contact me for several months, thus racking up an amazing bill of over $800. The car wasn't worth much more than that, so I decided to bring them the title. I started to get Toll bills, so I called the tow yard and they said they auctioned the...

TxTag / txtag billing

Ja
Aug 08, 2017

I changed vehicles at the end of 2016 and notified TxTag of this change. The change did not get into their system and a number of tolls were charged against my new vehicle as no-tag tolls. On February 21, 2017, I went into the TxTag office in Round Rock to get the tag corrected for my...

TxTag / overcharge/ unauthorized violation fees and horrible customer service

Ea
Aug 04, 2017

I have so many issues with TxTag I dont even know where to begin. First, my daughter and husbands accounts were switched so even though she had a tag, they gave her a violation fee for several tolls she went through. Then when trying to dispute it I paid off the balance after fees were...

TX Tag / tx tag collections

Ka
Jul 21, 2017

I'm not from Texas. I have no idea how the toll road system works or is administrated. I was (incorrectly) given to understand that Oklahoma's Pikepass operated on Texas roads. I've since learned my error. Apparently my family violated a toll while on vacation and owed $3.45 in fines. I...

TxTag / statement of payment due

Do
Jul 18, 2017

I just received a billing statement from TXTag for the period 05-31-17 to 07-05-17 from TXTag regarding my account #27893269. To my surprise, the billing states a previous amount due of $25.97 with a $30.00 violation penalty tacked on. I immediately called the TXTag Customer Service...

TxTag / unauthorized charges to our debit card through the website

Jo
Jul 13, 2017

I’m expressing my concern and relaying what happened to us yesterday because it seems illegal and has put us in a very difficult financial situation. Additionally, I am especially concerned for those with lesser means who have to be experiencing significant hardships because of a lack of competence...

TxTag / billing

Jb
Jun 27, 2017

I called in June 2017 about a violation from May 2017. In my call, TXTag tells me that I have outstanding violations from Nov. 2016 that are now in collection. I was never informed of these initial violations, or that they had been sent to collection, or anything from the collection...

TxTag / billing - texas toll tags are criminals

To
May 17, 2017

I have called 10 times and promised a returned phone call to resolve billing nightmare, They continue to charge me excessive fees, $5.00 over standard billing rate every time I go under a toll. I can not avoid tolls and prefer to work this out. I called collections, they refer me back to...

Texas Toll Road Authority / never contacted regarding being reported to collections for tx tag!!!

Er
Apr 27, 2017

Hi there! I am like many who failed to update my credit card and thus began the "fine" process. In December of 2016 I called to make a payment plan on my $1400 bill in fees. I was NEVER called, contacted, or mailed anything after that. I then decided to mail in my payments of $200 when I...

TxTag / fraudulent charges

Je
Apr 18, 2017

Being a country girl, I very rarely take a toll road. This was the first time in years & didn't even realize it as a toll road until I couldn't find a way off of it! When the bill came (including fees for not having a tag) I went online to pay my bill, that part of TxTag system was broken. I...

TxTag / billing fraud

Kz
Apr 07, 2017

I received a billing in November and when I went to pay it, they had added about $4 to my billing statement. When I asked why they told me that charges from October had just posted and were therefore added to my bill. (That was the short version of a very long and complicated conversation...

TxTag / toll fees

Mi
Mar 09, 2017

I've had a horrible experience with TX tag. The staff is unprofessional and they do not care about there customers. I have spoken to numerous representatives and no one could provide me with accurate details about my account. I was billed close to 400 dollars in toll fees which included...