TexanPlus Health Care — coverage and customer service
I have cancer and tried to get into M. D. Anderson to find out they do not accept TexanPlus! Web site sucks as it does not have a list network hospitals. Called TexanPlus and got a woman in the Philipines!! I asked for an American and she transferred me to Idaho. She could not tell me anything so I hung up. I live 40 minutes from Houston. It infuriates me that I can not reach someone local who would probably know something to help me out.
The web site leaves a lot to be desired. I feel they should have a list of participating hospitals in their network.