TexanPlus Health Carecoverage and customer service

W
This review was posted by
a verified customer
Verified customer

I have cancer and tried to get into M. D. Anderson to find out they do not accept TexanPlus! Web site sucks as it does not have a list network hospitals. Called TexanPlus and got a woman in the Philipines!! I asked for an American and she transferred me to Idaho. She could not tell me anything so I hung up. I live 40 minutes from Houston. It infuriates me that I can not reach someone local who would probably know something to help me out.

The web site leaves a lot to be desired. I feel they should have a list of participating hospitals in their network.

Responses

  • Sw
    sweetsue101 Aug 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This is absolutely the worst insurance I have ever seen in my life! My family member had Pancreatic cancer. There were always obstacles concerning chemo treatments, specific meds, and arranging ambulance transportation. The customer service reps are notorious for placing you on hold for an indefinite amount of time. Upon their return to your call, you're still clueless about your specific concerns. DO NOT USE TEXAN PLUS if you want to LIVE!

    2 Votes
  • Sh
    SherryPerucca Jun 26, 2018

    Texan Plus is notorious for being the worst Medicare replacement available. I’ve been a Case Manager and nurse for many years. They deny additional Acute services across the board and some families don’t know to appeal the decision, not that it will change anything. I got one am reporting them to the Texas Insurance Board. This is the only way they will be disciplined for withholding patients Medicate Beni fits to line their own pockets. Each denial is money in the bank to them. This agreegous behavior must be stopped. Do not use them. Switch to straight Medicare to get your full benefits.

    2 Votes
  • Sh
    SherryPerucca Jun 26, 2018

    This is the worst Medicare replacement available. Switch to straight Medicare if you want access to your benefits.

    2 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.