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CB Car Dealers Tesla Complaints #82-101
Tesla

Tesla review: Quality of vehicle and service

M
Author of the review
3:59 pm UTC

I have had several issues since taking delivery of my vehicle, some with less than ideal resolutions, and others with no resolution as of yet. Starting with delivery day, I was told by my Tesla Advisor that only one of the signers would need to be there in person, and so only brought one. Upon arrival, I was told by someone else that both needed to be there and without both, I would not be able to sign and take the car home. The Service center was an hour drive from my home and so I had to leave that day without my car. I complained to my Tesla Advisor and was told by him (Robert Walker) that he would compensate me for my trouble by applying my referral code to 10-15 customer orders to provide me with free supercharging miles (we will come back to this later). I came back 2 days later (another hour drive) to pick up my car on Sunday morning, knowing these cars come with small issues from the factory (still not acceptable) ready to check for problems to complain to the service department, only to find out they are closed on Sunday, and I would have to schedule a follow up service appointment to get anything that was wrong fixed. Cue the issues, rear door handles not being flush with the body, warped keycards from the heat, warped door seals, small rips in the stitching inside the car, headlights not flush with the body and so on. I scheduled a follow up service appointment, and when the mobile technician came to repair the issues, he fixed most of them, but ended up ripping the headliner on the inside when reinstalling it, saying I would have to schedule yet another appointment to get this fixed. When he left, I also noticed he left a small dent on the car door where he leaned on it (really...?). I scheduled another service appointment and then drove yet another hour to drop my car off on a Saturday morning at 8am. I was told the issue would be fixed by 11am, then when 11am rolled around, they told me I would have to leave the car there and would be given a loaner car because not everything would be able to be fixed before they closed for the weekend at Noon (after waiting 3 hours). I was given a less than ideal loaner car with nearly half the range of my own car, having to go to a supercharger 3 times in the 2 days I had it, which was a huge inconvenience. I went back to pick up my car on Monday afternoon and 3 of the 7 issues I pointed out to them were not fixed. They told me I had to schedule YET ANOTHER service appointment, which meant ANOTHER hour drive and another 45 mile drive (Who is going to compensate me for all the wear and tear on my car and the wasted charging cost I paid for?). Now I hear that the Referral program has ended and I was only given 4 referral orders, amounting to 4, 000 supercharger miles, which I have only seen 1, 000 come through. Adding insult to injury, my Tesla Advisor Robert is unresponsive to emails and it is nearly impossible to get ahold of anyone on the phone at Tesla due to the way they updated their phone system. These constant back and forth issues are completely unacceptable and these kinds of this should not be happening, especially considering the cost of the car is over $60, 000 and I have had to do this over and over. I am seriously disappointed and enraged at the level of service and incompetency of the people I have had to work with.

Desired outcome: Monetary, Vehicular, or Supercharging compensation.

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