Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Car Dealers Tesla Complaints #2-21
Tesla

Tesla review: 2013 model s (service station colorado springs 1323 motor city drive)

R
Author of the review
11:42 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have asked to speak with the corporate office a couple times now as my service experience has been less than stellar. I have taken my Tesla in a few times to experience a less then desirable experience. Whether it be the lackluster communitions platform or the lackluster work received. My most recent visit was due to an accident where I was rear ended by another vehicle. I requested the repair and was given a outside agency that was to repair the damaged bumper and door mechanism. The bumper took over 3 months to repair and I personally had to call Tesla and schedule a day to repair the door mechanism because the repair facility told me that they could not get Tesla to contact them back to complete the repair. On top of that delay, my Tesla was left outside and not cared for, so I received a huge amount of hail damage because the company did not take care of my personal property. When I brought this frustration to the Tesla repair shop in Colorado Springs, the same agency that referred me to them, they said hail damage happens and that I would need to put in an insurance claim to have it repair because they do the same thing at their shopping leaving customers vehicles outside to be damaged. This seems very unethical and very poor customer service. Secondly, when I did get my car back there was wind noise coming from my passenger side window, so I made an additional appointment to have it repaired and again I was charge for poor work on your repair facility and was told that they would charge me to look at it as they felt the problem was not because of their repair. Now let just use a bit of common sense: if the noise was not occurring before the repair and then the noise started happening after the repair there is more than likely a correlation. But I still approved the estimate even though I stated this numerous times to the service representative. Which leads me to my next problem which is the fact that they discovered a problem with my right rear assembly that is going to cost over $2500 repair, after it was reduced because I wanted an explanation for the original cost estimate of $3900, I know that Teslas are an expensive vehcile and repairs can be costly but this drop in almost $1500 dollars seems to be a problem when I questioned the repairs. I then have been informed that my car is not safe to drive because of tire wear and tear and now they will not verify the work unless the tires are replaced. I have asked them to release the tires to me and send me pictures of the original damages, which I still have not received. I understand I do not want anyone to get hurt but the vehicle was safe enough for me to take the technician on a test ride to show the complaints and he never once expressed any concern until after I refused to pay for new tires. But now that I am asking for them to release the tire and wheels to me, so I can have them replaced by a third party because I do not want to be uncharged and gouged for tires, I am not being communicated with nor allowed to come pick up the tires that should have already been removed from the vehicle during the inspection that discovered the situation. The vehicle being deem unsafe should not be driven or moved so it should still be on the respective lift that the vehicle was first examined on. I am extremely frustrated with the degradation of the customer service for Tesla and I have zero faith that the problems occurring with my vehicle are real and or being fixed appropriately as every time I take my Tesla in for service, I get back in worse condition then I brought it in. i.e., additional damage to my interior molding when I had the screen replaced and the modem/ processor fixed, the recent window debacle, and now my right rear assembly.

Desired Outcome (because of the limited characters offered in this form) I would like my tires and wheel released to me to so I can get them replaced and get my Tesla in a safe manner so I can verify the other repairs that need to occur. I want the window repaired at no cost to me as this was because of the previous door repair, I want the hail damage repaired on my car without me having to file through my insurance, and I want you to revisit your customer service model and start to actually provide the customer service that Tesla promised when I bought the vehicle. Also, it would be great to actually be able to speak with someone when things are not right and or I ask to speak to a supervisor or be given the corporate office point of contact, as I had to find this through an internet search even though I asked my service representative for this.

Desired outcome: See provided information as character limit does not allow for all desire outcome input.

More
Send message
Copy link
Report
0 comments
Add a comment

More Tesla reviews & complaints

Tesla - Pigeon nesting under panel not enough engery.
Tesla - Fraud company 9
Tesla - johnny dang (used vehicle sales advisor, remarketing) 1
Tesla - Employee “Johnny Dang” and refund request
Tesla - Misled on purchase price of model 3 long range vehicle and tesla refusing to return $250 deposit
Tesla - Problem with newly purchased Tesla Y model
Tesla - Free supercharging
Tesla - Complaint department - on 05/26/2023 - new 2023 tesla model y - that I cash purchased
Tesla - Solar panels 1
Tesla - Tesla new beta software for self driving
View all Tesla reviews and complaints

  1. Tesla Contacts

  2. Tesla phone numbers
    +1 (877) 798-3752
    Click up if you have successfully reached Tesla by calling +1 (877) 798-3752 phone number 0 0 users reported that they have successfully reached Tesla by calling +1 (877) 798-3752 phone number Click down if you have unsuccessfully reached Tesla by calling +1 (877) 798-3752 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +1 (877) 798-3752 phone number
    USA & Canada
    1800 646 952
    Click up if you have successfully reached Tesla by calling 1800 646 952 phone number 28 28 users reported that they have successfully reached Tesla by calling 1800 646 952 phone number Click down if you have unsuccessfully reached Tesla by calling 1800 646 952 phone number 7 7 users reported that they have UNsuccessfully reached Tesla by calling 1800 646 952 phone number
    80%
    Confidence score
    Australia
    1800 90 2905
    Click up if you have successfully reached Tesla by calling 1800 90 2905 phone number 1 1 users reported that they have successfully reached Tesla by calling 1800 90 2905 phone number Click down if you have unsuccessfully reached Tesla by calling 1800 90 2905 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling 1800 90 2905 phone number
    100%
    Confidence score
    Ireland
    +1 (800) 228-8145
    Click up if you have successfully reached Tesla by calling +1 (800) 228-8145 phone number 0 0 users reported that they have successfully reached Tesla by calling +1 (800) 228-8145 phone number Click down if you have unsuccessfully reached Tesla by calling +1 (800) 228-8145 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +1 (800) 228-8145 phone number
    Mexico
    +1 (844) 248-3752
    Click up if you have successfully reached Tesla by calling +1 (844) 248-3752 phone number 0 0 users reported that they have successfully reached Tesla by calling +1 (844) 248-3752 phone number Click down if you have unsuccessfully reached Tesla by calling +1 (844) 248-3752 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +1 (844) 248-3752 phone number
    USA & Canada
    +44 845 528 0442
    Click up if you have successfully reached Tesla by calling +44 845 528 0442 phone number 1 1 users reported that they have successfully reached Tesla by calling +44 845 528 0442 phone number Click down if you have unsuccessfully reached Tesla by calling +44 845 528 0442 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +44 845 528 0442 phone number
    100%
    Confidence score
    United Kingdom
    +353 15 134 727
    Click up if you have successfully reached Tesla by calling +353 15 134 727 phone number 1 1 users reported that they have successfully reached Tesla by calling +353 15 134 727 phone number Click down if you have unsuccessfully reached Tesla by calling +353 15 134 727 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +353 15 134 727 phone number
    100%
    Confidence score
    Ireland
    +64 48 318 723
    Click up if you have successfully reached Tesla by calling +64 48 318 723 phone number 1 1 users reported that they have successfully reached Tesla by calling +64 48 318 723 phone number Click down if you have unsuccessfully reached Tesla by calling +64 48 318 723 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +64 48 318 723 phone number
    100%
    Confidence score
    New Zealand
    +43 720 880 470
    Click up if you have successfully reached Tesla by calling +43 720 880 470 phone number 2 2 users reported that they have successfully reached Tesla by calling +43 720 880 470 phone number Click down if you have unsuccessfully reached Tesla by calling +43 720 880 470 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +43 720 880 470 phone number
    100%
    Confidence score
    Austria
    +32 38 081 782
    Click up if you have successfully reached Tesla by calling +32 38 081 782 phone number 1 1 users reported that they have successfully reached Tesla by calling +32 38 081 782 phone number Click down if you have unsuccessfully reached Tesla by calling +32 38 081 782 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +32 38 081 782 phone number
    100%
    Confidence score
    Belgium
    +420 228 882 612
    Click up if you have successfully reached Tesla by calling +420 228 882 612 phone number 1 1 users reported that they have successfully reached Tesla by calling +420 228 882 612 phone number Click down if you have unsuccessfully reached Tesla by calling +420 228 882 612 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +420 228 882 612 phone number
    100%
    Confidence score
    Czech Republic
    +45 89 886 984
    Click up if you have successfully reached Tesla by calling +45 89 886 984 phone number 1 1 users reported that they have successfully reached Tesla by calling +45 89 886 984 phone number Click down if you have unsuccessfully reached Tesla by calling +45 89 886 984 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +45 89 886 984 phone number
    100%
    Confidence score
    Denmark
    +358 753 263 818
    Click up if you have successfully reached Tesla by calling +358 753 263 818 phone number 1 1 users reported that they have successfully reached Tesla by calling +358 753 263 818 phone number Click down if you have unsuccessfully reached Tesla by calling +358 753 263 818 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +358 753 263 818 phone number
    100%
    Confidence score
    Finland
    +33 970 730 850
    Click up if you have successfully reached Tesla by calling +33 970 730 850 phone number 1 1 users reported that they have successfully reached Tesla by calling +33 970 730 850 phone number Click down if you have unsuccessfully reached Tesla by calling +33 970 730 850 phone number 1 1 users reported that they have UNsuccessfully reached Tesla by calling +33 970 730 850 phone number
    France
    +49 892 109 3303
    Click up if you have successfully reached Tesla by calling +49 892 109 3303 phone number 1 1 users reported that they have successfully reached Tesla by calling +49 892 109 3303 phone number Click down if you have unsuccessfully reached Tesla by calling +49 892 109 3303 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +49 892 109 3303 phone number
    100%
    Confidence score
    Germany
    +39 694 801 252
    Click up if you have successfully reached Tesla by calling +39 694 801 252 phone number 1 1 users reported that they have successfully reached Tesla by calling +39 694 801 252 phone number Click down if you have unsuccessfully reached Tesla by calling +39 694 801 252 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +39 694 801 252 phone number
    100%
    Confidence score
    Italy
    +31 137 999 525
    Click up if you have successfully reached Tesla by calling +31 137 999 525 phone number 1 1 users reported that they have successfully reached Tesla by calling +31 137 999 525 phone number Click down if you have unsuccessfully reached Tesla by calling +31 137 999 525 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +31 137 999 525 phone number
    100%
    Confidence score
    Netherlands
    +47 23 960 285
    Click up if you have successfully reached Tesla by calling +47 23 960 285 phone number 1 1 users reported that they have successfully reached Tesla by calling +47 23 960 285 phone number Click down if you have unsuccessfully reached Tesla by calling +47 23 960 285 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +47 23 960 285 phone number
    100%
    Confidence score
    Norway
    +48 223 072 645
    Click up if you have successfully reached Tesla by calling +48 223 072 645 phone number 1 1 users reported that they have successfully reached Tesla by calling +48 223 072 645 phone number Click down if you have unsuccessfully reached Tesla by calling +48 223 072 645 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +48 223 072 645 phone number
    100%
    Confidence score
    Poland
    +351 308 805 628
    Click up if you have successfully reached Tesla by calling +351 308 805 628 phone number 1 1 users reported that they have successfully reached Tesla by calling +351 308 805 628 phone number Click down if you have unsuccessfully reached Tesla by calling +351 308 805 628 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +351 308 805 628 phone number
    100%
    Confidence score
    Portugal
    +40 316 301 257
    Click up if you have successfully reached Tesla by calling +40 316 301 257 phone number 1 1 users reported that they have successfully reached Tesla by calling +40 316 301 257 phone number Click down if you have unsuccessfully reached Tesla by calling +40 316 301 257 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +40 316 301 257 phone number
    100%
    Confidence score
    Romania
    +34 911 982 624
    Click up if you have successfully reached Tesla by calling +34 911 982 624 phone number 1 1 users reported that they have successfully reached Tesla by calling +34 911 982 624 phone number Click down if you have unsuccessfully reached Tesla by calling +34 911 982 624 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +34 911 982 624 phone number
    100%
    Confidence score
    Spain
    +46 775 888 036
    Click up if you have successfully reached Tesla by calling +46 775 888 036 phone number 1 1 users reported that they have successfully reached Tesla by calling +46 775 888 036 phone number Click down if you have unsuccessfully reached Tesla by calling +46 775 888 036 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +46 775 888 036 phone number
    100%
    Confidence score
    Sweden
    +41 618 553 021
    Click up if you have successfully reached Tesla by calling +41 618 553 021 phone number 1 1 users reported that they have successfully reached Tesla by calling +41 618 553 021 phone number Click down if you have unsuccessfully reached Tesla by calling +41 618 553 021 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +41 618 553 021 phone number
    100%
    Confidence score
    Switzerland
    +86 400 910 0707
    Click up if you have successfully reached Tesla by calling +86 400 910 0707 phone number 1 1 users reported that they have successfully reached Tesla by calling +86 400 910 0707 phone number Click down if you have unsuccessfully reached Tesla by calling +86 400 910 0707 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +86 400 910 0707 phone number
    100%
    Confidence score
    China
    +852 39 740 251
    Click up if you have successfully reached Tesla by calling +852 39 740 251 phone number 1 1 users reported that they have successfully reached Tesla by calling +852 39 740 251 phone number Click down if you have unsuccessfully reached Tesla by calling +852 39 740 251 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +852 39 740 251 phone number
    100%
    Confidence score
    Hong Kong
    +81 120 975 214
    Click up if you have successfully reached Tesla by calling +81 120 975 214 phone number 1 1 users reported that they have successfully reached Tesla by calling +81 120 975 214 phone number Click down if you have unsuccessfully reached Tesla by calling +81 120 975 214 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +81 120 975 214 phone number
    100%
    Confidence score
    Japan
    +962 65 803 144
    Click up if you have successfully reached Tesla by calling +962 65 803 144 phone number 1 1 users reported that they have successfully reached Tesla by calling +962 65 803 144 phone number Click down if you have unsuccessfully reached Tesla by calling +962 65 803 144 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +962 65 803 144 phone number
    100%
    Confidence score
    Jordan
    +82 808 220 309
    Click up if you have successfully reached Tesla by calling +82 808 220 309 phone number 1 1 users reported that they have successfully reached Tesla by calling +82 808 220 309 phone number Click down if you have unsuccessfully reached Tesla by calling +82 808 220 309 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +82 808 220 309 phone number
    100%
    Confidence score
    South Korea
    +886 809 007 518
    Click up if you have successfully reached Tesla by calling +886 809 007 518 phone number 1 1 users reported that they have successfully reached Tesla by calling +886 809 007 518 phone number Click down if you have unsuccessfully reached Tesla by calling +886 809 007 518 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +886 809 007 518 phone number
    100%
    Confidence score
    Taiwan
    +971 45 217 699
    Click up if you have successfully reached Tesla by calling +971 45 217 699 phone number 1 1 users reported that they have successfully reached Tesla by calling +971 45 217 699 phone number Click down if you have unsuccessfully reached Tesla by calling +971 45 217 699 phone number 0 0 users reported that they have UNsuccessfully reached Tesla by calling +971 45 217 699 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Tesla emails
  4. Tesla address
    3500 Deer Creek Road, Palo Alto, California, 94304, United States
  5. Tesla social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Tesla contacts
Tesla Category
Tesla is ranked 1 among 628 companies in the Car Dealers category
#01 Tesla Tesla #02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai
Tesla Alternatives
Kelly Nissan 7 reviews Team Chevrolet 11 reviews Highline Auto Sales 4 reviews Automotive Avenues 9 reviews Claremont Toyota 5 reviews