Territory Ahead review: Returned an item, 6 weeks later, still no refund...

My blazer arrived in a bag, not a box, so it was a wrinkled mess. I steamed it, tried it on, and determined it was just simply poor quality and a bad fit. I sent it back, received acknowledgement of my return, and 6 weeks later, I still don't have a refund after repeated requests. I filed a claim with Affirm, the loan company I used at checkout, and that seems to be progressing albeit slowly. TA says they can't issue a refund now that that process has been started. Huh? Stay away - lots better online clothing retailers out there with stellar customer service unlike this one.