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TechliquidatorsFalse Advertising

P

Be very wary of the "deals" listed on techliquidators.com

(1) they fail to state on the product detail pages that EVERYTHING they sell is sold AS-IS. If you buy items advertised as "Grade A" "Refurbished" "Fully Functional" and those products arrive to you and are all defective, there is NO RECOURSE, NO CUSTOMER SUPPORT. Even after multiple requests, Techliquidators (AKA DealTree, AKA BestBuy) refuses to list this "AS IS" status on the product listings themselves. Instead, they bury them in their terms and conditions. If a product is sold with no warranty, it should be clearly labeled as such, not buried in 10 pages of terms and conditions. It seams pretty clear that Techliquidators does not list this AS-IS product condition on the products themselves in order to sell these items (auction format) for higher values than they would otherwise receive. We believe this is a clear case of false and misleading product advertising.

(2) Product manifest and quantities are not guaranteed. This means that if you buy 50 pieces of a product and you received 40 pieces - there is NO RECOURSE, NO CUSTOMER SUPPORT. On each product page, the company lists a manifest of the items being sold. Once again, instead of listing this very important fact on the product details page, it is buried in a Terms and conditions page.

Both of these issues artificially inflate the selling prices of items since they are not clearly listed on the product pages.

Responses

  • TechLiquidators Mar 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    @Ohwells,

    We are truly sorry for the negative experience you have had. It is a great frustration for us when our customers do not have their expectations met. It

    Most of the concerns mentioned have been indirectly mentioned and addressed in previous threads. But a few additional comments will hopefully help keep the thread running on the right track.

    While most of the concerns appears to be with missing or damaged items, we can simply say that, if your business cannot handle the risk of an "as-is" no returns sale, it is best to stick to New and Refurbished product on the website. TechLiquidators holds an "A" rating with the BBB, and communicate in plain English the straightforward terms of use for the TechLiquidators website. See BBB review of TechLiquidators: http://bit.ly/BBB-TechLiquidators

    The TechLiquidators market does not work for all buyers. But for those who are able to navigate the risk, the profits have been so sustainable that we've been the primary source of thousands of small electronics wholesalers for years.

    When we can identify a clear instance of missing items or items arriving in a condition significantly worse than listed on the website, we will almost always issue a partial refund.

    With Used/Returned product, you are taking a 50/50 gamble. There are no guarantees about product cosmetic or operational condition: "In most cases, no testing or repairs have been attempted on the listed products. The packaging will be in various states including: opened, distressed and/or missing. There will be units that lack essential components, accessories and documentation. Used/Returns products most likely function or may retain some functionality from the original equipment manufacturers specifications."

    With Salvage product, assume that none of it works. That is the definition of salvage Some of the components may work, but absolutely no testing has been done. The main value buyers find in this product is by stripping out parts from various units and reassembling them to build units or by using them to repair other units.

    TechLiquidators is a liquidation channel that creates an efficient way for Best Buy to move secondary inventory out of the warehouse, while meeting a demand for wholesalers. We are completely transparent about product condition and the risk involved, but what may work for one buyer may not work for another, so we have to rely on our buyers to use cautious judgement in buying on TechLiquidators.

    Because liquidation lots are huge and mixed, they are more prone to error. If you would like to continue to pursue a resolution, after reading understanding the terms you agreed to upon registration and the stated condition of the product purchased, please contact Customer Care and we will do everything we can to rectify the situation for you. We want to do anything we can to make TechLiquidators work for your business.

    Thank you,
    TechLiquidators Customer Care

    TechLiquidators
    30 Executive Park | Suite 100
    Irvine, CA 92614
    [protected]
    Mon - Fri 8:00am - 5:00pm PST

    0 Votes
  • Oh
    Oh wells Jan 15, 2012

    I've purchased a few of their auctions from the Sheperdsville, KY location. What I am noticing is that their auctions listed as Used and Returns are accurate. But what they won't tell you is that I'm willing to bet half of the items from the manifest are from their trade-in services. http://www.bestbuy.com/site/Electronics-Promotions/Online-Trade-In/pcmcat133600050011.c?id=pcmcat133600050011

    Just go to the BestBuy.com website if you're not familiar with their trade in service. You take an old item that they sell, or used to sell, and then you trade it in for a gift card. You might get something, you might not. Anyway, I'm willing to bet they throw these trade ins to fill up 70% of the manifest to make it appear more attractive with the MSRP rates. You won't know until you actually get the auction. Upon inspection and first glance, everything looks like it's there. The retail boxes, properly packaged inside 24x24x24 type boxes. It's when you open the retail boxes and do your quality control that you'll start to see what I mean.

    Don't get me wrong, maybe a tenth of the items are from 30 Day Customer Satisfaction returns, so these will still appear new. Some will have manufacturer defects, I'd say a good 20% of the entire manifest. So that 70% of the items are from customer trade-ins, 20% of the items are manufacturer defects (looks new but doesn't work), 10% are like new customer returns.

    I've had a range of different items, from blown subwoofers to disgustingly used cordless phones. Whoever used these phones never washed their hands I tell ya. And I'm sure it's impossible to get so many scuffs and smudges in 30 days on a lot of their products so like I said, I'm willing to bet 70% of these items are from their customer trade-ins. Don't believe me? Buy one of these auctions and see for yourself. Way to go Best Buy, give away $5 Gift Cards for an item with an MSRP of $100, and charge a good 12-20% from all the customers who buy these auctions.

    1 Votes
  • Rb
    rbarnes Aug 31, 2011

    I can both agree and disagree. It's been real bad since they started the Kentucky warehouse over Flower Mound. Flower mound would ship right away and everything was always correct. I have ordered over $30, 000 in the last two months. 20% of the Return loads were actually salvage. 5 out of 8 Kentucky loads were shorted 1/3 of the manifest. I was credited the 1/3 I paid for the auction but does not help because it seems to be the best inventory missing. They do take care of their mistakes. For that the complaint is wrong. You cannot just do this part time and complain. It is work too and rarely goes smooth. Lately have been getting tracking numbers saying shipped and not being shipped for 3-4 days after. Lied to! costing lots of time. If organized could have sold and bought more auctions before ever even arrived. All probelms I believe go to Best Buy's execs for not understanding the wholesale industry. TIME IS MONEY! This they will never understand. If they did, shipping and organization would be better. If people could receive and sell faster, they would be ordering more and Techliquidators auctions would be going for more money. Everything they are doing is at about 50% of potential. Shorted inventory, fake tracking numbers, misleading retail manifests, etc. It's whoever is overseeing the whole thing that is horrible at their job and has no business sense. Just a paycheck!

    0 Votes
  • TechLiquidators Aug 04, 2011
    This comment was posted by
    a verified customer
    Verified customer

    For general reference, TechLiquidators holds an A+ rating with the BBB: http://bit.ly/BBB-Rating-TechL​iquidators

    -1 Votes
  • TechLiquidators May 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Pompie -

    Thank you for your concern. We apologize for any headache you may have had with our site.

    We want to take the extra step to fully inform our customers, so we are already planning to add the "AS-IS" qualification to all the auction pages, just for extra transparency. In terms of our customer service, we are eager to do anything we can to help find a good resolution, so please contact us if there is anything we can do.

    Our user and purchase agreement and our terms of service both state that all sales are AS-IS. - "This Website is provided on an "AS IS" and "as available" basis. Best Buy does not warrant that use of this Website will be uninterrupted or error-free." This is not buried in our terms; it is a very short document and it is in clear and plain English. (find it here: http://techliquidators.com/index.cfm/p/3/atb/7) In the User and Purchase Agreement, it is called out in bright red, bold & caps. (find it here: http://techliquidators.com/index.cfm/p/3/atb/6)

    Lastly, we have changed our "tech grade" category to "salvage" in order to help clear up any confusion about what to expect in terms of product condition.

    Thank you and again, we apologize for the negative experience you may have had with us and we hope we can continue to win your business.

    TechLiquidators Customer Care
    [protected]
    [email protected]

    0 Votes

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