CB Internet Providers TDS Telecommunications Cancellation and billing practices
TDS Telecommunications

TDS Telecommunications review: Cancellation and billing practices

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I cancelled my TDS service on August 11, due to a move. On Sept. 5, my payment for service from Aug 16 - Sept 15 was deducted from my bank account. I called TDS to get the payment reversed and was given a total runaround. Had to call back three times because of dropped calls while I was on hold and was ultimately told that the payment was deducted because the bill was already "out," which seemed to mean "in the system" and could not be stopped. It also cannot be reversed without a fee until my "final" bill is issued on Sept 16 with a credit which will then be issued to me in the form of a debit care within 90 days. 90 days? WTH? The rude supervisor did his best to say I was responsible for the problem because I didn't cancel the autodebit of that payment. Why on earth would I think necessary to cancel a payment for a closed account, for a service period after the closing? Their system makes no sense and their telephone customer service people are either clueless or rude. Beware. I'm so glad I no longer have to use their service.

Desired outcome: I would like an immediate refund of the payment.

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