TaxSlayer.com
reviews

I used tax slayer in April and I got an email recently that says I have to log back in to access my refund, but the site won’t let me login because it’s asking for a code. I was never given the code I was given is not being excepted, and no matter which number I call nobody picks up it’s nothing but a machine I can’t seem to get in contact with anyone, I’m think this is a scam. They are software says I was supposed 1872$ But I can get that money because I can’t log back in.

I cant get a hold of noone and all I have is a question too high of a fee for short form!

They advertised free filing but snuck in a $70 payment at the end and tried to deduct it from my tax return. Manipulative practices.

I have been using tax slayer for many years! I've have not had any issues! Anytime I do have a question they respond in a timely fashion!

They do not offer features that even their help features say are available. They are a joke! Also they try to charge you an arm and a leg!

I have used tax slayer for a few years! It states they are FREE yet I'm charged every year! This year they are trying to charge me $78. How can this be resolved?!?!

Bait & switch! Horrible for lower income! Say's it's free then after filling in all the info it sends you an e-mail conformation & switches you without your approval! I paid $64.90 for this "FREE" service! I tried twice & they switched me both times. I gave up & just paid the fee for this so called "FREE" service! I'm using *** next year. SCAMMERS!

IRS.gov lists them as a free tax filing resource for low income filers. This is a lie. I filed out my forms and they still kept trying to charge me. When I called, their representative and her supervisor claimed that it was my fault for using the irs website to get to TaxSlayer's website. When I argued the point because it was a ridiculous claim, they hung up on me.

I was extemely happy until I received our refund which was short by $88.00. I chose the no fee option all the way through the forms and at the end it never said anything about fees. So when I got the refund and it was less than expected I called them and they said that I had to pay because I had certain items on my form that charged a filing fee but nothing ever told me I was to be charged that fee. I'm not a stupid person and I read all the forms in detail so they are not up front when charging you fees...BEWARE!

My return is as easy as it gets, and this scam of a company tries to upgrade you at every screen to their 'classic' return, and makes it especially difficult to stay on the 'simply free' return. I used them for 2018 and 19, but will be going elsewhere for 2020. The worst part is they have you go through the whole process, just to tell you at the absolute very last instance, that you have upgraded, with no explanation or easy way to find out why. Classic bait and switch. Bad business practices. I've never felt the need to leave a ComplaintsBoard.com review for any company, until now.

They advertise free filing but sneak upgrade you to a charged package and make it as hard as possible to downgrade your service package. You should have seen it coming when they hid the Simply Free option at the bottom of the page underneath all the paid plans though. They claim that they only use your personal information for "products and services you specifically request or consent to", but they try to trick you into paying for service by hiding notifications that they're "upgrading" you. (Often behind an undefined asterisk.) Additionally they require you to opt-out of data collection by four third parties, it's hidden as a link in the Terms of Service.

We filed my 17 year old son's return and he had a small amount of dividends/capital gain (insignificant really). That return went through fine for filing for free for Fed and State. Then we attempted same thing for my daughter. She had even less income and less dividends/capital gains. At the very end of the process the system switched her over to "classic" and attempted to charge her for a federal return and a state return which was more that she would have even had as a refund. I wonder how many other people this happens to and just go on. It is a classic bate and switch for the public. IMHO this is why this should be handled by the government an not these companies which seem to be robbing the public.

THEY GET NO STARS FROM ME. I PREPARED MY TAXES THROUGH TAXSLAYER AND DECIDED TO ALLOW THEM TO TAKE THE FEES FROM MY REFUND. THEY THEN ALLOWED IRS TO SEND MY REFUND TO SOME PLACE CALLED *** BANK WHERE YOU ARE UNABLE TO SPEAK TO ANYONE, ASK QUESTIONS, OR INQUIRY ABOUT YOUR FUNDS VERBALLY. EVERYTHING IS AUTOMATED SYSTEMS AND LEAVE YOUR INFORMATION AND SOMEONE MAY CALL YOU BACK. AND THEN NO ONE AT TAX SLAYER HAS ANY INFORMATION FOR YOU OR KNOW WHAT TO TELL YOU AND THEY PUSH YOU RIGHT BACK TO THE AUTOMATED SYSTEM. BUT GUESS WHAT TAX SLAYER GOT THEIR MONEY THOUGH. LOL I WILL NEVER IN MY LIFE USE THEM AGAIN AND I SUGGEST NONE OF YOU DO EITHER. STICK WITH *** OR *** YOU WILL BE WAYYYYYY MORE SATISFIED. I REPEAT PLEASE DONT WASTE YOUR TIME ON TAX SLAYER THEY ARE HORRIBLE AND ONLY CARE ABOUT THEIR MONEY NOT THE CUSTOMERS

Got rejected for putting my dad who has had identity fraud happen and can't get any help from the IRS to get the IP PIN to e-file. They both go hand to hand of not being helpful and a complete waste of time. All I want is a refund so I can just file another year by mail since I am not filing this year. Waste of money, do yourself a favor and use *** someone who does care of your situation rather than use a completely capitalistic company who cares about your money and not your taxes, the situation, or you. Great job for being A rated by ComplaintsBoard.com, don't know how you are. Thank you for taking my money and not helping me one bit at all. You guys are completely worthless, you guys are the main reason why I will go out of my way and take my w-2s to an actual tax professional who will actually take care of a human being. I bet the only reason why people use you is because of the ease of doing at home. The only thanks I can give you is for nothing! Horrible service.

Upon inquiring about filing my late 2018 and current 2019 taxes i was told they would only charge me for 2018($35 aprox)and file 2019 free. I was ok with that. Had no problem with 2019 filing but after finishing my 2018 tax form i came to a page(with no directive options/aka dead end)that explained that they could not e file prior years taxes(no mention of this when i gave my credit card number couple hrs earlier)and i would need to paper file through regular mail. I didn't really have a problem with this until i realized there was no instructions on how to copy or print out the work i had finished for 2018. Again i was at a page that just explained they could not help me e file this form(no directive on how to keep my finished form or even how to print out a blank 2018 tax form so i could start over and then send it in the mail). The next day i ended up downloading the forms from different tax service(cost me $20 more)and filling out/mailing on my own. A week later i was looking at my bank statement and seen they had still charged me. I emailed tax slayer about this and they have just sent me the same email 3 times telling me no refunds(but no explanation). I have a feeling this duplicate email has been sent out to many who have been wronged like myself. If this stops anyone from giving this shady company any more money it was worth my time. And if TAXSLAYER reads this id like to say take my $35

Let me first say that I have used TaxSlayer to do my taxes for quite a few years and have never had any issues with anything! Never, have I had any issues, nothing was ever computed incorrectly, etc.. Until 2020, I entered all of my information correctly, including the stimulus information as it when and how it was asked in the TaxSlayer program. Once my return was submitted and accepted it seemed like it was taking forever for my refund. I would check the site and it would just say "being processed". I finally receive my return and it a lot less than what it was calculated to be. I messaged TaxSlayer, they say that I have to contact the IRS, it could be for various reasons. I try calling, everything is automated, but get a response that states I would be receiving a letter. I receive that letter about a week and a half later. The letter gives you a list of different reasons of why the difference, so out of the list you determine which one is the reason, mine was calculated incorrectly. Well, like I said I have done my taxes for years and have never had this happen! In reviewing some of the comments about TaxSlayer and other people having this same thing happen to them with 2020 taxes, I believe that their is flaw in their system with the Stimulus and how it was calculated. I feel that this is something that should not be on us. We pay TaxSlayer. If this is was an error in their system, then ok, we know things happen, but make it right. Make sure that we are refunded the $ we are due. Don't turn this around on all of us and say we input/entered information incorrectly! As of this point, I will no longer we using TaxSlayer. I feel after the issue I have had with them in 2020 and after reading other's comments basically being the same as mine I know that this was not an input error on my end. It is a program/system error that TaxSlayer needs to address. Thank you.