Tata Motors review: Urgent complaint regarding repeated vehicle failure, poor service quality & unprofessional behaviour

Dear Tata Motors Customer Care Team,

I am writing this email to express my extreme disappointment with the service provided by your authorized Tata Motors Service Centre in Sri Ganganagar.

Our vehicle broke down in the Sri Ganganagar market, after which we sent it to your service centre on 29th May for repairs. We paid approximately ₹75,000 for the repairs, expecting that the issue would be completely resolved.

This is not the first time our vehicle has been taken to your service centre. We have visited your workshop multiple times for the same issue, but the problem has never been permanently resolved. Every time, different parts have been replaced and we have been charged a significant amount, yet the original fault still exists. It appears that parts are being replaced and bills are being generated without identifying and fixing the actual root cause.

We purchased this car to drive it, not to keep it parked at your service centre. Unfortunately, our vehicle has spent more time in your workshop than on the road due to repeated unresolved issues. This has caused us financial loss, inconvenience, and mental stress