TapJoy review: Rewards not given and nothing but automated replies

i download and game to get cat for the battle cats and got the rewards for the first 2 milestones and none. this was well before the time limit for the offer. i put in the claim and after 2 weeks and multiple claim reports i was only given the reward for 1 more milestones. and was still missing the last one. I then put another claim saying i still needed the last reward but was given the same automated replies for another week to the point that that time limit for the offer past. and now the only messages im given in return is saying that the time is up and the policy doesn't allow it. even though the only reason i went past the time was because they didn't give me the reward even after repeated screenshots showing it was completed. and even when i wasn't to speak to a representative i was just given the same automated responses.

Case ID #4980749

the screenshot showing i passed the goal was taken on the 8th of december nearly 2 weeks before the time limit and i have been trying to get the reward since

it shouldn't be so hard to try and talk to a real person about a problem instead of automated/ AI responses that don't even look at what the question was

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