Menu
For Business Write a review File a complaint
TapJoy Customer Service Phone, Email, Contacts

TapJoy
Reviews and Complaints

tapjoy.com

Learn how the rating is calculated

1.1 1 Review 844 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TapJoy Complaints 844

ComplaintsBoard
E
9:39 am EDT

TapJoy scam robbed me; castle clash

Hi i've been chasing the jems promised to me for a week after spending money on your offer they say to reply to the email and when I do I get this. Hello,

Thank you for contacting tapjoy. You have emailed an un-monitored inbox, and your request will not be processed. Please make sure to follow the instructions located here when contacting customer support: http://support.tapjoy.com

If you were asked to email us directly, please make sure that you have included the reference number for your case.  this reference number will need to be included in either the subject of your email, or within the body text. Below is an example reference number:

Ref:_00d300pf03._50013x8osi:ref

We apologize for any inconvenience this may cause you.

All the best, the tapjoy customer service team
As you can see you are taking the piss and u will be reviewing online to tell everyone about your scams

Read full review of TapJoy
Hide full review
ComplaintsBoard
S
9:28 am EDT

TapJoy covet fashion - diamonds not rewarded

Case [protected] - Get matched with the perfect wine - 9520 diamonds. Ticket was closed due to lack of response but no valid email to respond to was given. I replied to the email I received with proof, however i t was returned to me stating it was an unattended email box and would not be processed. How do I fix this? Where do I send proof. Exact email address please.

The same also happened for WWE case # [protected]. I have more but figure if I can get an answer here I can resolve the rest.
Thank you.

Jody
j.[protected]@icloud.com

Read full review of TapJoy and 1 comment
Hide full review
1 comment
Add a comment
A
A
Akhu Lor Kali
US
Apr 01, 2018 3:47 pm EDT

tapjoy is scam

View 0 more photos
ComplaintsBoard
P
6:25 pm EST

TapJoy I haven't received cat food from. different offers

Tapjoy Request [Case [protected]]- Dog walkers on-demand - Get your fi: ref:_00D30pf03._5001B16pPD3:ref
Tapjoy Request [Case [protected]]- Get my Konami Slots and reach Level: ref:_00D30pf03._5001B163CWK [ ref:_00D30pf03._5001B163CWK:ref ]
Tapjoy Request [Case [protected]]- Reach Castle Level 11 Lords Mobile : ref:_00D30pf03._5001B16c6U1:ref
I have completed both the konomi slots and lords mobile in the same day from 2 months ago, and yet i havent recieved my reward. Also i have also completed a offer for a free walk and completed it as well from last month. I submitted a ticket to recieve help in getting my rewards but when i check 3 days later, my request was gone. So I am really dissapointed in how their services don't help out at all.

Read full review of TapJoy
Hide full review
ComplaintsBoard
A
1:41 am EST

TapJoy offerwalls not rewarded

[Case [protected]]- Reach Castle Level 11 Lords Mobile : Not rewarded (about 2, 000+ gems) despite completing offer within 5 days. Have sent in multiple replies to the automated ticket issued with no response. Still no gems after 2 weeks, and judging by other responses online, probably never. Insult to injury - this offer then was removed from the offerwall BEFORE I received the gems, but a week AFTER I sent in a ticket. Game pending rewards - Abyssrium

[Case [protected]]- Reach level 35: Legacy of Discord : Also not rewarded despite finishing within 5 days. This time screencapped the request status (1, 360 gems). Have also sent in multiple tickets with no response. Game pending rewards - Abyssrium

Am pretty disappointed since my first TapJoy customer Service experience was actually quite positive (responded within a week, for a 10, 000+ gem reward for FFXANE to reach 100K Power) and I was hoping it wouldn't live up to the internet rumors. From the looks of it though it seems a LOT of people are getting scammed out of their time (and even money, if IAP is included) by completing these offers for no rewards.

If contacted by customer service, please do so through the email linked in the Case numbers above. Thank you.

Read full review of TapJoy
Update by Abyssrium-WZYAS
Apr 18, 2018 10:17 pm EDT

Damn site cut off my comments. FINALLY got my 1, 360 gems for [Case [protected]]- Reach level 35: Legacy of Discord. I'm pacified. Shoutout to Ernesto A.

Update by Abyssrium-WZYAS
Apr 18, 2018 10:14 pm EDT

[Case [protected]]- Reach level 35: Legacy of Discord : 1, 360 gems : Suddenly noticed that my account had gained a bunch of gems when I was

Update by Abyssrium-WZYAS
Apr 18, 2018 10:13 pm EDT

Closing this complaint as of today. Resolutions below.

[Case [protected]]- Reach Castle Level 11 Lords Mobile, 3, 570 gems: TapJoy customer service asked me to contact Abyssrium admins regarding the missing gems as this was out of their hands. Given up on seeing this reward since Abyssrium admins don't really reapond either.

[Case [protected]]- Reach level 35: Legacy of Discord : 1, 360 gems : Suddenly noticed that my account had gained a bunch of gems when I was

Update by Abyssrium-WZYAS
Apr 05, 2018 6:21 pm EDT

Was contacted by TapJoy for both cases, and again told them that even though the status was showing as Rewarded, that I hadn't actually gotten ANY gems in-game. Received a generic "We've checked, and it looks like you were already rewarded!" email despite telling them I did not. : Calling this a lost cause for now.

Update by Abyssrium-WZYAS
Apr 03, 2018 10:38 am EDT

I got contacted by customer service sayimg they'd awarded me my 3570 gems. My gem amount had remained exactly the same (400+), status Pending in Offerwall. Sent in a follow up ticket, and they told me it'd been awarded a few days prior. I check Offerwall again and it now says Rewarded... But STILL no gems. Don't ever bother with TayJoy's "rewards", you'll just waste your time and effort.

Hide full review
ComplaintsBoard
H
10:51 am EST

TapJoy offer

So I just wanted to warn you that the offer you are giving in my case in cooperation with the game "The Walking Dead: Road To Survival"
that goes by regestering for a trial with "Filesfetcher.com" is a scam, or their site is scamming people. I signed up for a trial and now I cannot access the account at all(It is as if my account never existed). And they kept drawing money. Had to cancel my card.

https://www.onlinethreatalerts.com/article/2017/9/17/filesfetcher-com-is-a-fraudulent-website-created-by-scammers/

Read full review of TapJoy
Hide full review
ComplaintsBoard
H
7:51 pm EST

TapJoy archery king

I have completed several offers on the offerwall for archery king and have not been paid for them. I submitted a ticket but only got told that i had already been paid for thwm but i havent and i replied to the emial and no response, The contact email on the terms of service agreement is a fake because i have tried to email it and it would not go through. This is such a scam, and to think i really did like this game.
The case numbers are:
[protected]
[protected]
[protected]
[protected]
It would be really nice if someone would actually do something to fix this.

Read full review of TapJoy
Hide full review
ComplaintsBoard
C
1:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy missing coins

hello, i have been trying to get my reward for an offer i have completed for over a month now! It would not bother me so much if i did not spend real $$ in order to complete this offer. I have tried to go through the proper channels through the offerwall. They asked for 'proof', so i sent them a copy of my google receipt (included below) which shows the order date, order number, game name, and last 4 digits of the card that was used to make the purchase. What other 'proof' could they need? I got an email several days later stating that they recieved no proof, so i replied to that e-mail again providing the proof. I then received another email several days later stating they did not hear from me and were closing my case? I have since e mailed scopely and a few email addresses i found for tapjoy, scopely rsponded saying to go through the offerwall (UGH!), and no response from tapjoy. Below i have included a series of emails w/ tapjoy that should have my case number on it as well as the required 'proof' please tell me where i can go from here?

Tapjoy Request [Case [protected]]- Make a $19.99 purchase in Cooking D: ref:_00D30pf03._5001B161KOJ:ref6
Yahoo
/
Inbox

Reward Help
To:
[protected]@yahoo.com

Feb 3 at 1:41 PM

Hi there!

We have marked your case for the "Make a $19.99 purchase in Cooking Dash! " offer as Solved because we haven't heard from you in at least 72 hours. If you still need assistance with this issue, do not worry, you can simply reply to this email to reopen the case and let us know.

Thanks again for choosing Tapjoy, and have a great day!

All the best, The Tapjoy Customer Service Team

Note: This e-mail was sent automatically by Tapjoy Customer Service
ref:_00D30pf03._5001B161KOJ:ref

Chris Sieder
To:
Reward Help

Feb 3 at 11:12 PM

I am confused here... I originally sent the 'proof' when i first replied to the auto email that was sent out when the case was first opened, then i received an email that stated no proof was received, so i replied to that email again with the 'proof', and now the case has been closed due to no response?...please re open my case and below i have pasted a copy of my google play receipt that includes the order #, order date, and the last 4 digits of the credit card that was used for the purchase,

thank you for your time in considering my request
Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Reply,
Reply All
or
Forward
Send

Show original message

Chris Sieder
To:
Reward Help

Feb 5 at 8:39 AM

Hello, i am just re sending this email to make sure you guys get this one, because it seems there may have been an issue with some of my emails going through in the past.

I am confused here... I originally sent the 'proof' when i first replied to the auto email that was sent out when the case was first opened, then i received an email that stated no proof was received, so i replied to that email again with the 'proof', and now the case has been closed due to no response?...please re open my case and below i have pasted a copy of my google play receipt that includes the order #, order date, and the last 4 digits of the credit card that was used for the purchase,

thank you for your time in considering my request
Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Show original message

Chris Sieder
To:
Reward Help

Feb 7 at 5:32 PM

hello, I have not heard from you for almost a week, and i was concerned that maybe my emails have not gotten to you, because it seems there has been an issue with that, so i am replying again with the 'proof' provided at the bottom of this email. Below i have provided a copy of my 'google play receipt' which includes my order number, order date, game name, and last 4 numbers of the card that was used to make the purchase.

again, thank you for your time to help me with this case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Show original message

Chris Sieder
To:
Reward Help

Feb 9 at 11:22 PM

hello, i have been working on this request for several weeks now, i replied to the original automatic message with my 'proof', then i got an email back several days later claiming no proof was received, i then replied to that email again providing proof, several days later i got another email stating my case was closed cause you did not hear from me, i then replied to that email asking to reopen the case again providing the proof. This was over a week ago and i have not received any response. I am not sure if maybe there is an issue with my emails not getting through?, but i am not sure what the next step is i need to do. Below i have again made a copy of my google receipt that shows i completed the purchase to receive the coins, this includes the order #, order date, name of the game it was purchased for and the last 4 numbers of the card that was used to make the purchase. Please let me know what i need to do next to complete this case.

Thank you for taking the time to consider my case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Show original message

Chris Sieder
To:
Reward Help

Feb 26 at 3:06 AM

hello, i have been working on this request for several weeks now, i replied to the original automatic message with my 'proof', then i got an email back several days later claiming no proof was received, i then replied to that email again providing proof, several days later i got another email stating my case was closed cause you did not hear from me, i then replied to that email asking to reopen the case again providing the proof. This was over a week ago and i have not received any response. I am not sure if maybe there is an issue with my emails not getting through?, but i am not sure what the next step is i need to do. Below i have again made a copy of my google receipt that shows i completed the purchase to receive the coins, this includes the order #, order date, name of the game it was purchased for and the last 4 numbers of the card that was used to make the purchase. Please let me know what i need to do next to complete this case.

Thank you for taking the time to consider my case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Show original message

Show original message

Read full review of TapJoy
Hide full review
ComplaintsBoard
A
6:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy twinspires, place your best, leader of horse racing.

I was told to create my free twinspires betting account. Deposit money and recurve reward.. well I created an account deposited $10 ...nothing no reward...so I bet $2. Still nothing, I submitted a request for missing diamonds, I got other ones I submitted on the same day worth less but this one is worth 13600, I feel like they try to scam me out of the ones worth more diamonds, unless I make a stink it's ridiculous, I use this company everyday and generate them lots of business. I just want what I deserve.

Read full review of TapJoy
View 0 more photos
Hide full review
ComplaintsBoard
T
12:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy rewards

Tapjoy Request [Case [protected]]- Get the app that gives you CASH BAC:

Tapjoy team doesn't respond worst customer Service and they make a lot of money from apps and businues's by selling add space. You would think they would be on top of it, but no!
I hope they Realy don't think there even decent at the Job they are supposed to be doing. The most non helpful let alone respectful company ever

Read full review of TapJoy
Hide full review
ComplaintsBoard
D
9:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy still waiting on rewards

I completed several tasks in Family Feud app ( make it to level 7) and still waiting on the 1120 coins due me for completing the requirement. I received email stating that the case was resolved since i did not reply to previous email asking for proof .funny thing NEVER got email from them asking for it and i check email regularly both inbox and spam...so i replied with screenshot proof and told them they need to honor their end of it and NOTHING and it's been days ! I want my coins that are due to me ..I kept up my end of it ..now you need to keep yours!

Read full review of TapJoy and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
Y
Y
Yesika123456
US
Mar 04, 2018 12:50 am EST

Completo necesito mi recompensa

ComplaintsBoard
C
8:55 am EST

TapJoy trials fusion reward

Tapjoy Request [Case [protected]]- Homescapes : ref:_00D30pf03._5001B16eaM9:ref
Tapjoy Request [Case [protected]]- NOW TV Sky Cinema Month Pass. Start: ref:_00D30pf03._5001B16eT9X:ref
Tapjoy Request [Case [protected]]- Join TV ratings survey community (3: ref:_00D30pf03._5001B16eMII:ref

None of these offers has been rewarded
What does pending mean ?
Fix this today

Read full review of TapJoy
Update by Carlo Fabbri
Feb 20, 2018 8:57 am EST

what does pending mean?

Hide full review
ComplaintsBoard
S
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy payment not received

Tapjoy Request [Case [protected]]- Get my Konami Slots and reach Level: ref:_00D30pf03._5001B16149I:ref
I completed this contacted them its been over a month and still nothing

Tapjoy Request [Case [protected]]- Sign up to a FREE Prepaid Debit Mast: ref:_00D30pf03._5001B15zfXb:ref
I completed this offer and I have my card and still no payment another one that is a month old

Read full review of TapJoy and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Cara Anderson
US
May 15, 2018 4:38 pm EDT

https://www.ftccomplaintassistant.gov/#crnt&panel1-1

ComplaintsBoard
J
6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy shadow fight 3

I've completed their offer for final fantasy xv which was to register of a new account and upgrade the Citadel to level 10 within 7 days of registration. I did as they said but they didn't reward me. I tried to contact them via email but they didn't answer, I also sent them the proof of accomplishment but they never replied. It's been a week at least and still never heard of them answering my emails. It's very unfortunate that they play this game to not reward you, at first they promise something and then when they are done with you they forget about everything and even don't answer your emails.

Read full review of TapJoy
Hide full review
ComplaintsBoard
I
12:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy 216 top eleven tokens

I already completed their offer to install lords mobile and reach castle 11. But they don't reward me. Already emailed them several times but never gets any reply. I even sent them the proof of progress. Then after 3days they sent me an email stated that my case has been resolved because they haven't heard from me. I was like wtf? Till now still haven't got any updates from them

Read full review of TapJoy
View 0 more photos
Update by Iqbal77
Feb 23, 2018 11:59 pm EST

Update : Now they have blocked my account. I cant see any offer or my reward status. Already complainted to BBB. Everyone should do the same. No one should ever click on their offers. [censor] cheap scam

Hide full review
ComplaintsBoard
K
11:28 am EST

TapJoy guns of glory

I have not received my coins for Guns of Glory. I have completed all requirements.
This happens quite often and is not fair. I am a loyal player of Avakin Life and do not appreciate not getting my rewards.
Will someone please do something about this. I've spent plenty of my own money on purchasing coins for both myself and someone else and not getting my rewards is unacceptable.
Thank you

Read full review of TapJoy and 2 comments
Hide full review
2 comments
Add a comment
G
G
Gilles001
CA
Sep 30, 2019 11:34 am EDT

This happened to me too. They are attracting new players by promising rewards and they don't respect their engagements when you fulfill your. This looks like false advertising. That is quite a bad way to make business. I'm looking forward to report this way of doing business.

M
M
Mz Laydee Skittles
US
Feb 16, 2018 4:43 pm EST

I have not received mines either. I myself do not think it's fair for us to follow the directions and meet the requirements as stated. They say file a request of ticket we do that, they respond with an email, we follow with the proof that's requested and still absolutely nothing. They should be able to accommodate us better especially with most of us like myself being committed to this particular game.

ComplaintsBoard
D
9:21 am EST

TapJoy not getting reward from final fantasy

I completed a final fantasy off and im not gett the reward from it and i did the offer weeks ago it was to get my power to 100k and i have but waited 2 days for the reward and never got it been emailing for the past few days and havent totten and kind of reply back i just want my 8k in coin i was doing the reward for my walking dead road to survival game

Read full review of TapJoy
View 0 more photos
Hide full review
ComplaintsBoard
A
7:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TapJoy lifestyle direct

I did an offer through tapjoy for the game covet fashion, I ordered a bottle of 24 karat golden hero facial serum through a free trial where all I would pay was the $5 shipping and handling fee and I would get this first complementary bottle of facial serum free, but i would be signed up to receive a bottle once a month at the price of $119. Unless of course I didn't like the product and cancelled. But after the initial purchase I never received my diamonds, I submitted a ticket with all proof.. and they have played out all low offers that I didn't receive my diamonds for but not this one.. it's like they either don't want to pay me or they want me to be stuck in this membership while waiting for them to respond to my ticket either way it's unfair buissness practices. They owe me 5440 Again must be my lucky number.. now it's double diamonds so it should be 10880!

Read full review of TapJoy
View 0 more photos
Update by Amberrrosexo
Feb 11, 2018 7:09 am EST

If i don't hear back from them I will be contacting the better buissness bureau for this is ridiculous, putting my credit card information on God knows how many websites for this company and in return they can't even pay you a magical figure of game currency. It's hurting more then it's helping.

Resolved

Tapjoy played me my diamonds on this thankfully..but what I had to deal with lifestyle direct was rediculous.

Hide full review
ComplaintsBoard
Y
5:17 am EST

TapJoy offer wall

In the game I am playing I have not received any of the several rewards I am owed for multiple offers. Currently, Tapjoy owes me 3000 stars (the in game currency) and I am almost certain they are refusing to pay on purpose.

Whenever I attempt to submit a request for support it causes the game to crash. Though their offer Wall will say they have sent me an email, I will never receive that email. After a couple of days they will then have the gall to say that, because I did not respond to the nonexistent email, my case has been "resolved". What a bunch of [censor]!

Honestly, stay away from anything Tapjoy. They are liars and scammers and a massive fraud of s company. The fact the BBB has not shut them down and that there is no pending class action lawsuit against them is amazing. In fact, I'll be filing as many BBB complaints through as many of my own emails (and emails of friends and family) as possible!

Read full review of TapJoy and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tia Willich
US
Feb 14, 2019 4:47 pm EST

January I downloaded board Kings and played to level 2 on avakin life tapjoy wall for double coins over 18, 000 coin . I did what was asked and never received a coin. Today I go in and check the status and it says rewarded and that is a lie . I never received a single coin . I wasted all my time with a stupid game for what? Nothing never again my Id is Medusa76 email willich123@gmail.com

View 0 more photos
ComplaintsBoard
A
7:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TapJoy rize website for saving money for tapjoy covet diamonds

I completed this offer for Rize money management but I did not receive all my 5440 diamonds for completing this offer where not only I have to link my bank account information but then I have to deposit at least $5 to start to receiv7y6e the diamonds so.. I contacted tapjoy letting them know that I didnt recieve my diamonds. So i sent them an email back just showing them a picture of me signed up with the website.. and I haven't heard anything back since, I've had 5 other request answered and handled since then.i have all the proof I completed the offer I just want my diamonds..i don't want to go to BBB and report you. Bc I enjoy tapjoy. Just please take care of this matter

Read full review of TapJoy
View 0 more photos
Resolved

As soon as I posted this complaint I was rewarded my missing diamonds. So I take my words back about tapjoy, they may be hard to get in contact with but they've made right on everything thus far for me. Thanks for the help of this website I was able to reach out to them.

Hide full review
ComplaintsBoard
E
7:41 am EST

TapJoy covet fashion

I had completed two offers through the in game tapjoy section with the promise of game currency otherwise known as diamonds. Both products are legit and had been delivered although Covet fashion did not come through with my rewards and are laying the responsiblity at tapjoy. I had submitted a ticket request that as of now still sitting idle "waiting for tapjoy action". I did email both rewardhelp and Covet help and getting authenticity generated responses that someone will get back to me as soon as possible.
I will attach some screen shots and please let me know what is my next step in order to resolve this issue.
Thank you

Read full review of TapJoy
View 0 more photos
Hide full review

TapJoy Reviews 0

Looks like TapJoy has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent TapJoy, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of TapJoy complaint handling

TapJoy reviews first appeared on Complaints Board on Jun 2, 2011. The latest review Missed Reward and rude Support Team was posted on Sep 2, 2024. The latest complaint in game currency rewards not received was resolved on Aug 08, 2022. TapJoy has an average consumer rating of 1 stars from 845 reviews. TapJoy has resolved 23 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.6
10544 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TapJoy Contacts

  2. TapJoy phone numbers
    +1 (415) 766-6900
    +1 (415) 766-6900
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6900 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number
    +1 (415) 766-6905
    +1 (415) 766-6905
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6905 phone number 2 2 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6905 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number 17 17 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number
  3. TapJoy address
    111 Sutter St., 12th Floor, San Francisco, California, 94104, United States
  4. TapJoy social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 02, 2024
TapJoy Category
TapJoy is ranked 11 among 300 companies in the Mobile Apps and Add-Ons category

Most discussed TapJoy complaints

sucks
3
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.