Tampa Electric / Teco Energy review: Electric

We live in the Wellington Manor subdivision in Lutz. Enough is enough. Over the years outages were frequent and our small subdivision has always been the first or only sub around us to lose power and last to get restored. Why is this so? The past few months have brought this to new heights. We’ve had two big outages this week alone, both for several hours. It’s always the same reply, with the canned 4 hour ETR. The website stinks, and trying to report an outage in the dark can be frustrating for a senior. Calls are even worse. Between hold times and losing the call I’m not sure which is the lesser evil. I’ve had to discard food twice this week for fear of contamination. We have a senior guest staying with us who is handicapped & not comfortable with the landscape of our home, which is a recipe for disaster. One of our neighbors indicates trees on Newberger road are the culprit, and a fix is forthcoming but what assurances do we have this is a long tern solution to a very long running problem? We’re close to deciding on an alternate power source, and I’ll spread the word if this is not fixed once and for all. This will mean $ loss for TECO, not to mention the poor reviews. I kindly request some positive answers at this point.