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What you order isn't what you get.
Using the configurator was great. Really detailed and easy to use. I felt quite excited selecting exactly what I wanted. I spent time pouring over materials and designs. I had a clear vision of what to expect.
Immediately upon delivery I realised they had sent me the wrong suit. The material and colour a long way off that I had ordered. The jacket fit, the trousers didn't and the quality was really poor, so I knew they had just sent me the wrong suit. A quick call to Hockerty and they would resolve - no chance.
They only want to find a way that I accept the suit I didn't order - no refunds. My point is, I ordered an apple and they have sent an orange. So trying to make something I didn't order acceptable was ridiculous.
Messages to their team Christian and Jesus were typically replied to 24hrs later and I assume by bots and the answers and the questions didn't match. They have a policy of no refunds, I get this if a change of mind. That is not my issue.
My review is to advise the risk - what you think you order and what you get are not even close. They hide behind distance selling rules and effectively give you a problem.
Avoid, its too risky. Great concept, dreadfully executed.
Recommendation: High risk to order, looks great but isn’t
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Sounds like Hockerty managed to turn your excitement into frustration with a wrong suit and poor customer service. You expected an apple and got an orange, but they’re acting like it’s the same fruit. Could’ve been worse—at least they didn’t send you a lemon. Hopefully, others take your advice and steer clear of this tailor-made trouble.
I agree that Hockerty is a waste of both time and money. In my case, the quality of the fabric for the tuxedo was so poor that it did not matter if the stitching and fit was done correctly. The fabric was far to shiny for the formal event I need to attend. I ordered a merino wool blend and what I got looks and feels nothing like merino wool. It looks more like shiny plastic polyester. Further, Hockerty doesn't seem to know what constitutes a Tuxedo. Belt loops on the trousers with no buttons for suspenders? That may work if you are attending a back-woods wedding, but not a true formal event. Avoid Hockerty unless you want low-quality fabric that does not meet the standards for most formal affairs.