Swope Hyundai - Genesis
reviews and complaints

The 2013 Sonata has a problem with the steering rack support yoke, which can cause the steering to lock up. Swope Hyundai - Genesis is aware of this issue, but unfortunately, they do not seem to prioritize addressing it. Therefore, it is important to exercise caution when dealing with this particular model.

Went in for a diagnostic and recall. The service department provided me with poor customer service. I was given conflicting information and felt misled. When I finally received an update about my vehicle, the technician informed me that upon investigation, wires had been chewed and they were simply taped together. As a result, my vehicle now has an airbag caution light illuminated, and my 12v charging ports, aux port, and stereo are all malfunctioning. The ports under my stereo are completely non-functional. Additionally, the charging port under my glove compartment emits a burning smell and makes a whistling sound when something is plugged into it. I have reached out to the facility regarding these issues, and they promised that the General Manager would contact me. However, I have yet to receive any response.

I bought a 2022 Hyundai Kona on November 15 at Swope Hyundai (Kentucky) from out of state (Georgia). As of today, April 18, 2022, I still do not have a tag or car registration (6 months later). I have a temp tag on the vehicle that expired December 15. Multiple calls to Swope over several months and always a new, different explanation for the delay. No concern for how driving around without a tag or registration could put me at risk. When I stopped receiving responses to my voicemails and emails, I had to involve Hyundai USA Consumer Affairs, who were told new and completely different explanations for the delays. I implored Swope Hyundai months ago to send ME, directly, all the paperwork needed so I could handle this myself with my local government... but was told that was impossible. Now Hyundai USA Customer Affairs is telling me to drive to a DMV location in suburban Atlanta to communicate with DMV staff there face to face to look in their warehouse/back office for a package Swope Hyundai supposedly sent there back in February.