Swope Hyundai - Genesis

The 2013 Sonata has a problem with the steering rack support yoke, which can cause the steering to lock up. Swope Hyundai - Genesis is aware of this issue, but unfortunately, they do not seem to prioritize addressing it. Therefore, it is important to exercise caution when dealing with this particular model.

I bought a 2022 Hyundai Kona on November 15 at Swope Hyundai (Kentucky) from out of state (Georgia). As of today, April 18, 2022, I still do not have a tag or car registration (6 months later). I have a temp tag on the vehicle that expired December 15. Multiple calls to Swope over several months and always a new, different explanation for the delay. No concern for how driving around without a tag or registration could put me at risk. When I stopped receiving responses to my voicemails and emails, I had to involve Hyundai USA Consumer Affairs, who were told new and completely different explanations for the delays. I implored Swope Hyundai months ago to send ME, directly, all the paperwork needed so I could handle this myself with my local government... but was told that was impossible. Now Hyundai USA Customer Affairs is telling me to drive to a DMV location in suburban Atlanta to communicate with DMV staff there face to face to look in their warehouse/back office for a package Swope Hyundai supposedly sent there back in February.

Went in for a diagnostic and recall. The service department provided me with poor customer service. I was given conflicting information and felt misled. When I finally received an update about my vehicle, the technician informed me that upon investigation, wires had been chewed and they were simply taped together. As a result, my vehicle now has an airbag caution light illuminated, and my 12v charging ports, aux port, and stereo are all malfunctioning. The ports under my stereo are completely non-functional. Additionally, the charging port under my glove compartment emits a burning smell and makes a whistling sound when something is plugged into it. I have reached out to the facility regarding these issues, and they promised that the General Manager would contact me. However, I have yet to receive any response.