The complaint has been investigated and
resolved to the customer's satisfaction
Swissportmissing bag

A Review updated:

Dear Sir
I left a bag in the overhead luggage cabin on an Aerlingus flight EI680 on the 31st of August which departed from Dublin at 6.55 am and arrived in Geneva at 10 am
I was one of the last passengers to leave the aircraft
When I arrived in Geneva and came into the arrival hall 15 mins after touchdown I realised that I had left my bag on board the plane
I immediatly went to the Swiss port desk where they directed me to the baggage tracing, I asked if they could contact the gate to where I had arrived into but I was told that they could not but to come back the next day .It was upsetting as I knew my bag was probably still there and with a phone call the bag would of been secured .Within the bag was a family heirloom broch that is particularily important and also very valuable .
I filed a report to the police in geneva airport and in Dublin airport
It would be of great value if I could contact the Aerlingus airline staff that were on the plane that day to jog their memory whether they found the bag or not .Aer lingus, will not contact them
Also whether the cleaners in Geneva found the bag, also no one will give me their contact or contact them
I would be most grateful if you could help me find my bag or let me know what I can do to recover it
I feel that Geneva airport is responsible for not contacting the airlin e gate as it was only 15 minutes after I arrived that I contacted the desk .Therefore I would consider approaching a legal firm to investigate please can you advise me how to proceed

The list below is the description and contents of the bag
A red Lacoste canvas bag with zipped opening approx.60 x 60cms
Contents ;
A document from my bank with details of address and name and account numbers
A jewellery box with brooch diamond encrusted around a green crisofas stone
3 dresses
3 shoes
2 blouses
make up amd wash bag
and another jewellery bag with a beaded necklace, and a gold leafed necklace in the shape of leaves and a faux gold beaded necklace
The total value is above 8, 000 euro

Yours sincerely
Aisling Law


  • Mo
    Mohammed Raziuddin Khan Aug 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Dear Team,
    Good Day!

    The baggage missing from below inputs, kindly check & update.



    File reference: RUHGF14248
    TAG No: AA364343 & AA364341.

    Thanks & regards,
    Mohammed Raziuddin Khan
    [email protected]

    0 Votes

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