Swissport International
Reviews and Complaints

On August 4th we arrived at the Dublin airport at Approximately 9:30am for our Air Canada flight#aco843we were told by Air Canada that although our confirmed flight reservations were visible our names were not and we needed to go to the Swissport desk to get it resolved. When we got to the Swissport desk their were 4 to 5 swissport employees at the desk talking, joking with each other as well as Air Canada employees. One employee (Alex or Alec) was helping one family in front of us. After waiting for about 30 minutes, I approached the desk and asked if someone could help us as we had a flight to catch. Alex was very abrupt and said " the problem is not my problem it is your problem. Your travel agent canceled your flight. You have to resolve it with your travel agent". He did not ask my name or look at my documents so, if he knew why I was standing there and that was the answer, why did he not tell me this sooner? We called our agent and she said it was impossible for her to cancel our return flight and it appeared to be an airline issue. We got back in line at Swissport and when it was finally our turn Alex walked into the back room without acknowledging that I was there. After a few moments I asked the other Swissport employees ( who still had not helped a single customer) if he was coming back. They giggled and shrugged their shoulders. Finally one said "he went to the toilet". Although I could see Alex leaning against a counter in the back. After several minutes he came back. He just looked at me and I began to tell him that it was an airline issue. He picked up the phone had his head very low and covered his eyes with his hand. I honestly did not know if he was helping me or calling his boyfriend . After several long minutes, without looking up he waved his hand at me in a shewing motion as if he was telling me to leave. I wasn't sure what he meant by that so I stayed there he then looked at me in an aggravated way did the Shewing gesture again and pointed behind me. I said "I don't understand what you want me to do" he said "go to ticketing." I went back to Air Canada desk and when I told them how rude he was the girl said "it must be Alex" and several of the girls began talking about how rude Alex is. I was told that Alex was told that all he needed to do was add our names back on the bookings and that he never should have said it was a "travel agent" issue. They felt he said that "just to be a jerk" they said he does things like that. Anyhow, we were told everything was taken care of and went continued our travels. What we didn't know is that our connection flight from Toronto to Atlanta had been changed from 6:35am to 8:50pm. This caused us great distress. We ended up in the airport for over 17 hours. We are told by Air Canada that Swissport should have told us of this change. We are also told that Alex added a note on our file claiming our "travel agent" canceled the flights. This also caused Air Canada to believe this was our fault resulting in them being very unaccomidating through this entire situation . This problem was because Air Canada transferred us to a Delta flight on our very first flight and as a result their computer marked us as a "no show" and our return flights were canceled by the computer. We have found Swissport as well as Air Canada to be very unprofessional in their customer service procedures.

I have previously written to you and received no reply. My previous correspondence of 15/6/2015 is give below and this time I would appreciate your reply.

Dear Sirs,
I visited the island of Kefalonia on a Thomas Cook holiday between 6th and 13th June 2015 and wish to complain about the services at Kefalonia airport.
Whilst I appreciate that airlines and airport management services are attempting to maximize their profits, the level of service given by Swissport at Kefalonia is absolutely appalling.
My wife and I arrived by coach at the airport at 11.25am on 13/6/2015 to take the 2pm Thomas Cook flight back to Manchester airport (UK).
From the point of arrival until approximately 2.10pm, we passed from the (i) boarding ticket queue, to (ii) the hold baggage queue, to (iii) the passport control queue. This is simply not acceptable!
We then passed to the gate to find hundreds of people waiting to board two flights which were some 1.5 hours overdue in arrival. The notification boards made no mention of delays to these flights, or indeed to ours! Also, the tannoy system at the gate area is barely audible, and so no one received any flight information whatsoever.
So then having waited at the gate until approx . 3.10pm, we were passed through the gate and queued outside, baking in the heat, until allowed to board the plane at about 3.30pm.
In summary, the volume of flights in and out of Kefalonia airport has been increased, but the airport facilities are outdated and unable to cope with this increase in flight volume.
A very pleasant one week holiday was totally ruined by Swissport during our returning visit to Kefalonia airport!
Yours sincerely,
David Aistrup
Tel: +[protected]
Email: [protected]@leftshiftit.com

Dear Sir
I left a bag in the overhead luggage cabin on an Aerlingus flight EI680 on the 31st of August which departed from Dublin at 6.55 am and arrived in Geneva at 10 am
I was one of the last passengers to leave the aircraft
When I arrived in Geneva and came into the arrival hall 15 mins after touchdown I realised that I had left my bag on board the plane
I immediatly went to the Swiss port desk where they directed me to the baggage tracing, I asked if they could contact the gate to where I had arrived into but I was told that they could not but to come back the next day .It was upsetting as I knew my bag was probably still there and with a phone call the bag would of been secured .Within the bag was a family heirloom broch that is particularily important and also very valuable .
I filed a report to the police in geneva airport and in Dublin airport
It would be of great value if I could contact the Aerlingus airline staff that were on the plane that day to jog their memory whether they found the bag or not .Aer lingus, will not contact them
Also whether the cleaners in Geneva found the bag, also no one will give me their contact or contact them
I would be most grateful if you could help me find my bag or let me know what I can do to recover it
I feel that Geneva airport is responsible for not contacting the airlin e gate as it was only 15 minutes after I arrived that I contacted the desk .Therefore I would consider approaching a legal firm to investigate please can you advise me how to proceed

The list below is the description and contents of the bag
A red Lacoste canvas bag with zipped opening approx.60 x 60cms
Contents ;
A document from my bank with details of address and name and account numbers
A jewellery box with brooch diamond encrusted around a green crisofas stone
3 dresses
3 shoes
2 blouses
make up amd wash bag
and another jewellery bag with a beaded necklace, and a gold leafed necklace in the shape of leaves and a faux gold beaded necklace
The total value is above 8, 000 euro

Yours sincerely
Aisling Law