Swatchlousy service ever

X Jul 11, 2019
This review was posted by
a verified customer
Verified customer

I was advised that, to change a new leather string includes the string itself, accesories and labour cost. Total $86. The officer told me to wait a maximum of 1 hour. I waited for 2 hours and the officers are taking their sweet times and chit chat. I found that the watch is ready long ago. But the officers did nothing and continued to their chats. When I approach to the counter, then only they noticed me and still asked me whether Im collecting watches. I feel like wtf and I have been waiting in the service center for so long and how come they are relunctant to notice me when there is less than 5 customers there. When I collect the watches, they suddenly told me that I have to pay another $20 for the screw. What the heck why didnt you tell me earlier? And asking me to pay when all the things are done???? Lousy customer service officers ever. Three of them. One white man, one indian and one perhaps called Maria. I will probably consider not buying any watches from Swatch Group ever. So I will inform all friend, relatives, and post it to all public groups.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.