CB Jewelry and Watches Swarovski Complaints #122-141

Swarovski review: did not honor store credit

Parmelie W. Ulrich of Wilton, US

Dec 23, 2010 6:25 pm UTC

Resolved

Jewelry returned to store purchased from within the required 14 day period. Store issued typed printed receipt. The store receipt indicated that it was issued to my daughter. No indication on receipt that it needed to be used within a certain time period. Thus it should have been as good as cash. My daughter tried to use the credit at the store yesterday and was told that since the store could not find it in their computer they would not honor it. The clerk gave her a card with information on how to contact customer service and said that it would take weeks to straighten out.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Swarovski Contacts

Swarovski phone numbers

+1 (800) 270-2677

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Singapore

+43 51 233 488

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50%
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Austria

+1 (800) 426-3088

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United States

+1 (833) 530-2682

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Canada

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68%
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Benelux

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France

+49 83 419 701 705

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Germany

+39 272 260 300

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Italy

+7 495 789 6844

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+34 900 848 585

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100%
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33%
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Taiwan

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100%
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Thailand

+54 114 326 0515

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100%
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Mexico

More phone numbers

Swarovski emails

customer_relations.us@swarovski.com

100%
Confidence score: 100%

Support

customer_service_us@swarovski.com

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Confidence score: 100%

Swarovski address

1 Kenney Drive, Cranston, Rhode Island, 02920-4468, United States

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