S Jun 21, 2019

My name is Sonja Dudley confirmation # 1646164. I scheduled a ride on 6/15/19 from my son's home to LAX. I was supposed to be picked up at 8:20 pm. Supershuttle called me one hour before my scheduled pick up time and told me that they did not have a driver for me and I would recieve a refund in 3 to 5 business days. I expresses that this was last minute and this was leaving me in a bind. Not only would i have to find a new ride to the airport but I would have to put out more money to get there. I asked to speak to a supervisor, who was no help at all and made me feel like this wasnt her problem. I am writing this complaint 5 days later and still has not recieved my refund. This company was unprofessional and lacked empathy for a paying customer

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