SupermarketItaly.com
Reviews and Complaints

I recently had the pleasure of exploring the impressive product selection at SupermarketItaly.com, and I must say, the options are truly outstanding. Their inventory boasts a diverse and extensive array of Italian foods and goods that are sure to satisfy even the most discerning palate. However, I must admit that my overall experience was marred slightly by the rather cumbersome checkout process. To my chagrin, the site informed me that I was unable to charge my purchase because it did not register my zip code as valid. Even though I live in the main postal code for my city- 92607, the website still did not seem to recognize it. Fortunately, I was able to find another payment option through the use of PayPal, but even that option was not immediately apparent on the site. I hope that the site can address this issue and adjust its software to recognize the aforementioned zip code space, as it is a legitimate postal code. Nonetheless, the quality and scope of their products more than make up for the minor inconvenience I experienced at checkout. I heartily recommend SupermarketItaly.com for those who wish to indulge in authentic Italian products and ingredients.

When I decided to order from SupermarketItaly.com, I was excited about discovering new Italian products online. However, my experience with their customer service left much to be desired. While placing my order on their website was relatively seamless, I encountered trouble when my package did not arrive on the expected delivery date of December 6. As I became increasingly worried about its whereabouts, I decided to reach out to their customer service team for assistance.

Unfortunately, my attempts at contacting them through phone, email, and live chat all proved futile. It was only after exhausting all possible communication channels that I finally received an email from their team, informing me that my package had been returned due to damages during transit. They requested that I verify my shipping address, which I promptly did. However, I was left waiting with no response from their end about how they intended to resolve the issue.

The lack of responsiveness and effort from their customer service team left me feeling quite disappointed. What could have been a great shopping experience turned into a frustrating ordeal due to the inadequate support provided. I sincerely hope that SupermarketItaly.com takes steps to improve their customer service in the future, as it is a crucial aspect of any online business.

I have to say, I am so disappointed with SupermarketItaly.com. I've made several orders with this retailer and have experienced issues with every single shipment. I received an email earlier today asking if I've received my package yet. Shouldn't they know the status of my delivery? It's a bit frustrating to feel like I'm left in the dark, especially when I'm eagerly awaiting my purchase.

To make matters worse, I received a notification that my order was out for delivery today. Exciting, right? But when I kept waiting for the delivery truck to show up, it never did. I even stayed home this evening specifically to receive this package. I don't understand the problem with delivering my parcels on time. As a customer, I feel like my time and investment in these products is being wasted.

Although I adore all of the products that SupermarketItaly.com carries, the shipping and delivery process leaves me feeling discouraged. How can I confidently order perishable items with such long delivery times and the possibility of lost shipments? It doesn't make sense, especially given the available options in the market.

Perhaps a solution would be to switch to UPS Ground for shipping. It might just save everyone some time and disappointment. I hope SupermarketItaly.com can improve in the future, but until then, I may need to consider alternative delivery options.

SupermarketItaly.com is an online platform that offers a wide range of Italian groceries and gourmet foods for customers to shop from the comfort of their home. While navigating through the website, I was impressed by the vast selection of products available. The Lavazza expresso capsules caught my eye, and I decided to order two boxes of 100 capsules each.

Unfortunately, when I received my order, I realized that the capsules were not compatible with my Nexpresso machine, and I was quite disappointed. However, I was hoping that the customer service team could help me out with my predicament. I reached out to them, and they informed me that I could only return the unopened box.

Despite the inconvenience, I proceeded with the return process as instructed. I had to send the package back by my chosen carrier and ensure that I provided them with the tracking number to receive my refund. This return policy was not as easy as I expected, and it required some hassle on my part.

Overall, while I had some issues with the product compatibility, I appreciated the customer service response and understanding that was provided throughout. SupermarketItaly.com is an excellent resource for anyone looking to indulge in Italian delicacies, and I would recommend shopping from their vast selection. However, I would suggest that customers double-check the compatibility of their products to avoid similar issues.

I recently had an experience with SupermarketItaly.com that left me feeling disappointed. While I was excited to try out their products, I encountered a few issues that left me feeling frustrated. For starters, it took several days after I placed my order before my items were shipped. This was problematic for me, especially since my payment had already been processed. I had no idea when my items would begin their journey to my doorstep, and it wasn't until I followed up with their customer service team that I received any information about the shipping status.

To add insult to injury, I was informed that one of the items I ordered was not actually in stock. While I understand that stock levels can change rapidly, this information should have been available to me at the time that I was ordering items. This would have allowed me to make an informed decision about which products to purchase and avoid any frustration later down the line.

Finally, the tracking information provided to me claimed that my order would have been delivered yesterday, but I still have not received it. This only added to my frustration, and I am still waiting for the items that I ordered.

Overall, my experience with SupermarketItaly.com was not a positive one. While their products may be of high quality, their communication and shipping processes need some work. I hope that in the future, they can improve these areas of their business so that customers like myself can have a more enjoyable shopping experience.

As a shopper who was excited to try out SupermarketItaly.com, I must say that my experience fell short of my expectations. I needed to procure some essential food items for my Christmas Eve dinner, and had high hopes that SupermarketItaly.com would be able to meet my needs. However, I was unfortunately disappointed with the customer service that I received.

One particular issue that I encountered was the inability to find a feature on the website that would allow for delivery on specific dates. With my need to receive my items by December 22nd or 23rd, I immediately reached out to the customer service team via email, putting "URGENT" in the subject line to ensure that my request was prioritized. Unfortunately, I was not given a clear answer about when my order would be shipped or delivered, leaving me feeling uncertain and frustrated.

In my efforts to get more information, I communicated with two different people via email, but neither conversation was satisfactory. I found it disappointing that I did not receive more personalized attention and understanding regarding the urgency of my request.

Overall, while SupermarketItaly.com may have some great products, I am disappointed with the lack of satisfactory customer service that I received. As a result, I will not be placing additional orders with this retailer in the future.

My recent experience ordering a gift card from Supermarketitaly.com was rather challenging. When attempting to email the gift card to someone else, I encountered issues with the process. After reaching out to customer service, I was advised to input the recipient's shipping address into the "ship to" address field. However, when attempting to do so, I was unable to input the shipping address without first placing an order. I ultimately decided to order an item to take advantage of the "free shipping" offer, but to my frustration, the option was not truly free and ended up adding an unexpected shipping charge to my order!

Despite these hiccups, I did manage to have the gift card emailed to me, and I must say that I was impressed with the variety of delightful items I found on the website. I remain hopeful that future transactions will go more smoothly, but for now, I am optimistic and eager to explore more of what Supermarketitaly.com has to offer. With such an appealing selection, I have no doubt that I will want to purchase additional items from this platform in the future!

As a customer, I had a rather unsatisfying experience with SupermarketItaly.com. To begin with, the cookies I had ordered turned out to be hard and stale, leaving me quite disappointed with my purchase. However, when I reached out to the company for a refund, I was told that I had to ship back the entire order on my own account, and only then they would initiate the refund process. This was quite inconvenient and puts a lot of responsibility on the customer to deal with the return, especially when there are no arrangements made for the pickup of the product.

Moreover, I faced an added difficulty as I didn't have the means to make it to a FedEx store to ship the items back. As I expressed my disappointment to the company multiple times, they begrudgingly offered a 50% discount, but it's been a while and I'm yet to receive it. Overall, my experience with Supermarketitaly.com was a waste of my money and energy. Such incidents can discourage customers from coming back, and I hope the company can improve its customer service policies and ensure better packaging and quality control in the future.

I recently discovered SupermarketItaly.com and have been absolutely loving their products and service! The selection of Italian goods is fantastic and I've been thoroughly impressed with the quality of everything I've purchased thus far.

However, I did run into a bit of trouble during checkout when using my iPhone 12. I tried using their app twice, but unfortunately it only offered Apple Pay as a payment option and I couldn't seem to complete the transaction. Frustrated, I decided to try the website instead.

While it was a bit inconvenient to have to start a new shopping cart, I was glad to see that they offered PayPal as a payment option. I checked out through PayPal and was redirected back to the SupermarketItaly.com site, but I did notice that there was no indication that I had already placed an order. Despite this, I trusted that the order had gone through and submitted the payment.

Thankfully, everything ended up going smoothly and I received my order without any issues. I would suggest giving their checkout process a try yourself and seeing how it works for you. Don't let my experience deter you from trying out their fantastic products and service!

Recently, I had some trouble receiving my order from SupermarketItaly.com. According to FedEx's tracking details, my expected delivery time was delayed by one day, but even that did not happen. Eventually, when I received the tracking info the next day, I found that my package had just left Kansas! While I understand that it is not the company's fault once the package leaves their facility, it was certainly frustrating for me. I wonder if they might consider looking into alternative shipping carriers to ensure timely delivery.

Despite my shipping woes, I must say that I always enjoy shopping for Italian goodies at SupermarketItaly.com. Their products are of top notch quality and never disappoint. Their selection is vast, and it's impossible not to find something that suits my taste. I'm especially happy with the range of gluten-free options they offer, which can be hard to find elsewhere.

On a side note, like many others, I am eagerly waiting for things to return to normal. The pandemic has been a difficult time for us, and it's crucial that everyone gets vaccinated to ensure a semblance of normalcy. I, for one, cannot wait to get back to living life without worrying about the virus.

Overall, while the shipping experience was a bit frustrating, SupermarketItaly.com remains one of my go-to places for Italian products online. Their excellent quality, vast selection, and gluten-free options make them stand out from the rest.