SupermarketItaly.com
reviews and complaints

I came across Supermarketitaly.com through an ad on Facebook and was immediately drawn in by the idea of supporting a small business. Eager to try out their products, I went to their website and placed an order that was just over $50 for some readily available food items, without anything extravagant on the list. I was surprised to see that my payment went through in just a matter of minutes.

However, my excitement soon dissipated when I failed to receive any information about the expected delivery date of my order the following day. After sending out a few emails to their customer care team inquiring about the status of my shipment, I was finally informed - after a prolonged delay - that it might take another ten days before they arrived.

When the shipment finally did arrive, I was extremely disappointed by the haphazard packaging that was not at all professional. Worse still, the products were warm, which made me highly doubtful about their quality. On top of that, a chunk of speck had noticeable white specks beneath the wrapping, and the ingredient list was printed on worn out, old paper that was falling apart.

Needless to say, I was highly dissatisfied with my order from Supermarketitaly.com, and I haven't even touched any of the food they delivered yet, as I'm too concerned about it being of subpar quality. I'm deeply disappointed to share that I would never even consider buying from this website again, as I believe they are highly unprofessional and could have dealt with my inquiries in a much more efficient way. In their lack of responsibility and accountability, they do not prioritize customer satisfaction and may cheat even the old and disabled people among us.

My recent experience with SupermarketItaly.com was nothing short of amazing! From the moment I placed my order, everything went smoothly and effortlessly. The website was super easy to navigate and placing my order was a breeze. Once I hit the "submit" button, I was eagerly anticipating my package's arrival.

And boy, did it arrive fast! The delivery was lightning-fast and was there before I knew it. I was truly impressed with how quickly my package got to me - it couldn't have been any faster. However, I was a bit worried when I didn't receive a confirmation email after placing my order. I decided to call their customer service number and was pleasantly surprised when someone picked up the phone right away!

The customer service representative was so polite and helpful. They suggested that I check my junk mail folder for the confirmation email. Sure enough, that's exactly where it was! The rep told me that my package was on its way and even gave me the tracking number so I could keep an eye on it.

The most impressive part of my experience was how actual people spoke to me. In today's age of automation and chatbots, it was refreshing to know that I could speak to a real person if I needed to. The rep patiently answered all my questions and even made me laugh when I realized that the confirmation email was in my junk folder the whole time.

Overall, my experience with SupermarketItaly.com was fantastic. The ordering process was seamless, the delivery was lightning-fast, and the customer service was exceptional. I couldn't be happier and will definitely be ordering from them again in the future!

I recently had a bit of a dilemma when I discovered that my go-to cleaning product was no longer available on Amazon. Determined to track down this elusive item, I embarked on a quest that took me far and wide across the internet, until I stumbled upon a website that was new to me: SupermarketItaly.com. Intrigued, I decided to take a chance and place an order for several bottles of my beloved cleaning solution.

To my delight, I discovered that SupermarketItaly offers free shipping for orders over $50, which made my decision to stock up even easier. But the real highlight came when my package arrived in record time - less than three days after I hit the "submit" button on my order. I eagerly tore into the box, expecting to find my bottles haphazardly thrown in with some packing material, but what I found instead was a pleasant surprise: my items were packed with care and attention to detail that reminded me of how my own mom would have packed them.

I am so impressed with the service I received from SupermarketItaly that I am now actively looking for any excuse to place another order with them. From the user-friendly website to the speedy shipping and thoughtful packaging, this company has truly won me over. SupermarketItaly, you can count me as a loyal customer from now on - keep up the amazing work!

I absolutely loved my experience with SupermarketItaly.com! It was my first time ordering from them, and I must say, I was thoroughly impressed with everything from start to finish.

First off, I have to mention the packaging. As soon as I received my order, I could tell that there was so much care and attention to detail that went into packaging each item. Some items were wrapped in heavy brown paper, while others were packaged in generous bubble wrap that was then taped together to make sure everything was secure. It was evident that SupermarketItaly.com goes above and beyond to ensure their products arrive in perfect condition.

The individually wrapped items also deserve a special mention. It was such a treat to open each item and savor the moment before finally getting to indulge in the delicious Italian pantry staples that I had ordered. It reminded me of the love and care that grandmothers put into packaging homemade cookies for their grandkids in college. It truly felt like these products were hand-picked and packaged just for me.

But aside from the packaging, the quality of the products was equally impressive. Every item that I ordered was high-quality and super fresh. From the pasta to the olive oil, everything tasted incredible and lived up to my expectations of genuine Italian products.

I'm already planning my next order from SupermarketItaly.com and can confidently say that I'll never buy Italian pantry staples from anywhere else again. It's rare to come across a mail-order company that puts this much care and attention into ensuring their products arrive in perfect condition. I'm blown away by the level of customer service and attention to detail that SupermarketItaly.com provides and can't recommend them enough.

The pandemic has made it difficult to obtain specialty products, particularly when visiting local shops is not a viable option. Online orders from local stores were also limited in terms of product variety. However, my experience with Supermarket Italy has been a game changer.

Not only can I still purchase specialty items which are not offered at my local grocery store, but I also have a vast selection of delicious Italian goods to choose from, all at an affordable price point. This is why I continue to order from this exceptional online retailer.

In one of my recent orders, I realized that one of my items was missing from the package. Despite my initial disappointment, I was thrilled when I reached out to Supermarket Italy's customer service and they responded promptly. They explained that the missing item had been shipped separately because it was perishable, a detail that I had overlooked. Their quick response and clear communication truly impressed me.

Overall, Supermarket Italy has provided me with easy and convenient access to all kinds of specialty products that I could not find elsewhere. Their exceptional customer service only adds to the already outstanding experience. I will definitely continue to use this fantastic online grocery service in the future!

I have to say, I have been blown away by the service and selection at SupermarketItaly.com. My husband is a stickler for DeCecco Olive Oil, and we've always had trouble finding it at our local grocery stores. We've resorted to ordering it through a third party supplier at Walmart, but last time, disaster struck - the oil was irreparably damaged during delivery. I was at my wit's end trying to figure out what to do next, but then I stumbled upon SupermarketItaly.com.

Let me tell you, I was skeptical at first. I had never heard of this site before, and I wasn't sure if it would live up to my expectations. But I was pleasantly surprised by how easy it was to navigate and find exactly what I was looking for. And the selection - oh my goodness. It's like a treasure trove of Italian and European products, all in one place. I was like a kid in a candy store, browsing through all the options.

But the real test came when I placed my order. I'm happy to report that everything went smoothly - my items arrived promptly and in perfect condition. The packaging was expertly done, so there was no risk of anything getting damaged in transit. And the best part? The prices were actually really reasonable, especially considering how hard it can be to find some of these specialty items elsewhere.

Overall, I am beyond pleased with my experience at SupermarketItaly.com. It's not just a place to find DeCecco Olive Oil - it's a destination for anyone who loves Italian and European food products. I have a feeling I'll be coming back here again and again for all my specialty item needs in the future. Highly recommend!

I recently had the pleasure of shopping on SupermarketItaly.com and overall, my experience was a positive one. The website is neatly organized with categories and a search function to make finding items a breeze. However, I did notice some confusion with the rewards system. Although there are several types of rewards offered, such as referring a friend or downloading the app, some of these rewards may have already been used but still show up on your reward list. Additionally, applying the 10% text reward or downloading the app reward doesn't seem to work even when there are no other rewards applied. While it is understandable that you cannot use multiple rewards, it would be helpful to have more information about redeeming rewards and if the $10 reward for every $300 spent can be used in addition to other text/app rewards. Despite these issues, SupermarketItaly.com still offers a wide variety of quality products and I enjoyed my overall shopping experience.

SupermarketItaly.com is the go-to if you want to experience the true taste of Italy from the comfort of your own home. Their website is a user-friendly platform that boasts an impressive range of Italian-inspired delicacies, making it the ideal online shop for anyone looking to indulge in the best foods that Italy has to offer.

Navigating the website is a breeze, with everything located in an easily accessible menu. I found the entire ordering process to be incredibly convenient, swift and seamless. The checkout process was simple, and I received my order in a timely fashion. The products arrived in perfect condition, well-packaged, and were as delicious as promised.

One of the standout features of SupermarketItaly.com is their exceptional customer service. I had an issue with finding a particular product that was out of stock and when I reached out to them, I was pleasantly surprised by their quick response. Not only did they resolve the issue by informing me about the box to fill in my email address so that I could receive a notification when the product was back in stock, but the support staff was also warm, understanding and professional.

Overall, I am thoroughly impressed by my experience with SupermarketItaly.com. Their commitment to quality, convenience, and exceptional customer service has won over a loyal customer in me. It goes without saying that I will be returning to their website for more Italian-inspired cuisine as soon as possible. I would highly recommend trying their products if you are looking to get a true taste of Italy right at your doorstep.

As a first-time shopper on SupermarketItaly.com (supermarketitaly.com), I was absolutely blown away by the quality of products offered on this website! Upon hearing positive recommendations from Jo Anne and Robert Beckerich, who have ordered from this website frequently, I decided to give it a shot. And boy, am I glad I did!

Living away from Pittsburgh, I found it difficult to get my hands on certain food products that I had grown accustomed to while living there. However, SupermarketItaly.com proved to be a one-stop shop for all of my grocery needs! Their variety of products is truly unparalleled, with options that I couldn't find anywhere else. It's clear that they've put a lot of effort into curating a wide-ranging collection of high-quality products that boast diverse flavors and origins from across Italy.

But what truly stood out to me was the care and attention to detail that this website puts into packaging and shipping their products. Their wrapping and packaging was unlike anything else that I've ever received from an online grocery service. You can tell that they take immense pride in their company and the products that they provide to people.

Overall, I must say that I will definitely be returning to SupermarketItaly.com for all of my grocery needs. I have never been as satisfied with an online grocery shopping experience as I have been with this one. If you're a food lover looking to explore the diverse and delectable world of Italian cuisine, I highly recommend checking out SupermarketItaly.com!

As someone who has been a loyal customer of SupermarketItaly.com since 2019, I have noticed a persistent issue that has yet to be resolved. It's frustratingly difficult to locate how many rewards points one has earned prior to going through checkout. This essential information should be prominently displayed as a hot link in the pull-down for signed-in members. Instead, it requires time-consuming and frustrating navigation through various pages, clicks, and searches. Even then, the location of the link is buried in a maze of submenus that are not entirely clear.

In my experience, I have had to go through the process of becoming a member, scrolling through the benefits, and even clicking on "how do I redeem points" before finally stumbling across the information I need. This could be avoided with better organization and placement of the link in a more easily accessible location.

Despite having reached out to customer support on multiple occasions, there has been no change to this chronic problem. As a regular shopper, I feel this is a critical issue that needs to be resolved as soon as possible. It shouldn't take multiple complaints to address an issue that could easily be resolved. The ultimate goal is to improve the overall customer experience and reduce the amount of traffic in their chat function.

Overall, the website is great with an abundance of options to choose from, but this is the one downside to the site. SupermarketItaly.com is a trusted online retailer known for quality and variety, but it would be much better if they could address this confusing issue. I hope that this issue can be fixed as soon as possible so I can continue to shop on their website with ease.

I recently had the pleasure of exploring the impressive product selection at SupermarketItaly.com, and I must say, the options are truly outstanding. Their inventory boasts a diverse and extensive array of Italian foods and goods that are sure to satisfy even the most discerning palate. However, I must admit that my overall experience was marred slightly by the rather cumbersome checkout process. To my chagrin, the site informed me that I was unable to charge my purchase because it did not register my zip code as valid. Even though I live in the main postal code for my city- 92607, the website still did not seem to recognize it. Fortunately, I was able to find another payment option through the use of PayPal, but even that option was not immediately apparent on the site. I hope that the site can address this issue and adjust its software to recognize the aforementioned zip code space, as it is a legitimate postal code. Nonetheless, the quality and scope of their products more than make up for the minor inconvenience I experienced at checkout. I heartily recommend SupermarketItaly.com for those who wish to indulge in authentic Italian products and ingredients.

When I decided to order from SupermarketItaly.com, I was excited about discovering new Italian products online. However, my experience with their customer service left much to be desired. While placing my order on their website was relatively seamless, I encountered trouble when my package did not arrive on the expected delivery date of December 6. As I became increasingly worried about its whereabouts, I decided to reach out to their customer service team for assistance.

Unfortunately, my attempts at contacting them through phone, email, and live chat all proved futile. It was only after exhausting all possible communication channels that I finally received an email from their team, informing me that my package had been returned due to damages during transit. They requested that I verify my shipping address, which I promptly did. However, I was left waiting with no response from their end about how they intended to resolve the issue.

The lack of responsiveness and effort from their customer service team left me feeling quite disappointed. What could have been a great shopping experience turned into a frustrating ordeal due to the inadequate support provided. I sincerely hope that SupermarketItaly.com takes steps to improve their customer service in the future, as it is a crucial aspect of any online business.

I have to say, I am so disappointed with SupermarketItaly.com. I've made several orders with this retailer and have experienced issues with every single shipment. I received an email earlier today asking if I've received my package yet. Shouldn't they know the status of my delivery? It's a bit frustrating to feel like I'm left in the dark, especially when I'm eagerly awaiting my purchase.

To make matters worse, I received a notification that my order was out for delivery today. Exciting, right? But when I kept waiting for the delivery truck to show up, it never did. I even stayed home this evening specifically to receive this package. I don't understand the problem with delivering my parcels on time. As a customer, I feel like my time and investment in these products is being wasted.

Although I adore all of the products that SupermarketItaly.com carries, the shipping and delivery process leaves me feeling discouraged. How can I confidently order perishable items with such long delivery times and the possibility of lost shipments? It doesn't make sense, especially given the available options in the market.

Perhaps a solution would be to switch to UPS Ground for shipping. It might just save everyone some time and disappointment. I hope SupermarketItaly.com can improve in the future, but until then, I may need to consider alternative delivery options.

SupermarketItaly.com is an online platform that offers a wide range of Italian groceries and gourmet foods for customers to shop from the comfort of their home. While navigating through the website, I was impressed by the vast selection of products available. The Lavazza expresso capsules caught my eye, and I decided to order two boxes of 100 capsules each.

Unfortunately, when I received my order, I realized that the capsules were not compatible with my Nexpresso machine, and I was quite disappointed. However, I was hoping that the customer service team could help me out with my predicament. I reached out to them, and they informed me that I could only return the unopened box.

Despite the inconvenience, I proceeded with the return process as instructed. I had to send the package back by my chosen carrier and ensure that I provided them with the tracking number to receive my refund. This return policy was not as easy as I expected, and it required some hassle on my part.

Overall, while I had some issues with the product compatibility, I appreciated the customer service response and understanding that was provided throughout. SupermarketItaly.com is an excellent resource for anyone looking to indulge in Italian delicacies, and I would recommend shopping from their vast selection. However, I would suggest that customers double-check the compatibility of their products to avoid similar issues.

I recently had an experience with SupermarketItaly.com that left me feeling disappointed. While I was excited to try out their products, I encountered a few issues that left me feeling frustrated. For starters, it took several days after I placed my order before my items were shipped. This was problematic for me, especially since my payment had already been processed. I had no idea when my items would begin their journey to my doorstep, and it wasn't until I followed up with their customer service team that I received any information about the shipping status.

To add insult to injury, I was informed that one of the items I ordered was not actually in stock. While I understand that stock levels can change rapidly, this information should have been available to me at the time that I was ordering items. This would have allowed me to make an informed decision about which products to purchase and avoid any frustration later down the line.

Finally, the tracking information provided to me claimed that my order would have been delivered yesterday, but I still have not received it. This only added to my frustration, and I am still waiting for the items that I ordered.

Overall, my experience with SupermarketItaly.com was not a positive one. While their products may be of high quality, their communication and shipping processes need some work. I hope that in the future, they can improve these areas of their business so that customers like myself can have a more enjoyable shopping experience.

As a shopper who was excited to try out SupermarketItaly.com, I must say that my experience fell short of my expectations. I needed to procure some essential food items for my Christmas Eve dinner, and had high hopes that SupermarketItaly.com would be able to meet my needs. However, I was unfortunately disappointed with the customer service that I received.

One particular issue that I encountered was the inability to find a feature on the website that would allow for delivery on specific dates. With my need to receive my items by December 22nd or 23rd, I immediately reached out to the customer service team via email, putting "URGENT" in the subject line to ensure that my request was prioritized. Unfortunately, I was not given a clear answer about when my order would be shipped or delivered, leaving me feeling uncertain and frustrated.

In my efforts to get more information, I communicated with two different people via email, but neither conversation was satisfactory. I found it disappointing that I did not receive more personalized attention and understanding regarding the urgency of my request.

Overall, while SupermarketItaly.com may have some great products, I am disappointed with the lack of satisfactory customer service that I received. As a result, I will not be placing additional orders with this retailer in the future.

My recent experience ordering a gift card from Supermarketitaly.com was rather challenging. When attempting to email the gift card to someone else, I encountered issues with the process. After reaching out to customer service, I was advised to input the recipient's shipping address into the "ship to" address field. However, when attempting to do so, I was unable to input the shipping address without first placing an order. I ultimately decided to order an item to take advantage of the "free shipping" offer, but to my frustration, the option was not truly free and ended up adding an unexpected shipping charge to my order!

Despite these hiccups, I did manage to have the gift card emailed to me, and I must say that I was impressed with the variety of delightful items I found on the website. I remain hopeful that future transactions will go more smoothly, but for now, I am optimistic and eager to explore more of what Supermarketitaly.com has to offer. With such an appealing selection, I have no doubt that I will want to purchase additional items from this platform in the future!

As a customer, I had a rather unsatisfying experience with SupermarketItaly.com. To begin with, the cookies I had ordered turned out to be hard and stale, leaving me quite disappointed with my purchase. However, when I reached out to the company for a refund, I was told that I had to ship back the entire order on my own account, and only then they would initiate the refund process. This was quite inconvenient and puts a lot of responsibility on the customer to deal with the return, especially when there are no arrangements made for the pickup of the product.

Moreover, I faced an added difficulty as I didn't have the means to make it to a FedEx store to ship the items back. As I expressed my disappointment to the company multiple times, they begrudgingly offered a 50% discount, but it's been a while and I'm yet to receive it. Overall, my experience with Supermarketitaly.com was a waste of my money and energy. Such incidents can discourage customers from coming back, and I hope the company can improve its customer service policies and ensure better packaging and quality control in the future.

I recently discovered SupermarketItaly.com and have been absolutely loving their products and service! The selection of Italian goods is fantastic and I've been thoroughly impressed with the quality of everything I've purchased thus far.

However, I did run into a bit of trouble during checkout when using my iPhone 12. I tried using their app twice, but unfortunately it only offered Apple Pay as a payment option and I couldn't seem to complete the transaction. Frustrated, I decided to try the website instead.

While it was a bit inconvenient to have to start a new shopping cart, I was glad to see that they offered PayPal as a payment option. I checked out through PayPal and was redirected back to the SupermarketItaly.com site, but I did notice that there was no indication that I had already placed an order. Despite this, I trusted that the order had gone through and submitted the payment.

Thankfully, everything ended up going smoothly and I received my order without any issues. I would suggest giving their checkout process a try yourself and seeing how it works for you. Don't let my experience deter you from trying out their fantastic products and service!

Recently, I had some trouble receiving my order from SupermarketItaly.com. According to FedEx's tracking details, my expected delivery time was delayed by one day, but even that did not happen. Eventually, when I received the tracking info the next day, I found that my package had just left Kansas! While I understand that it is not the company's fault once the package leaves their facility, it was certainly frustrating for me. I wonder if they might consider looking into alternative shipping carriers to ensure timely delivery.

Despite my shipping woes, I must say that I always enjoy shopping for Italian goodies at SupermarketItaly.com. Their products are of top notch quality and never disappoint. Their selection is vast, and it's impossible not to find something that suits my taste. I'm especially happy with the range of gluten-free options they offer, which can be hard to find elsewhere.

On a side note, like many others, I am eagerly waiting for things to return to normal. The pandemic has been a difficult time for us, and it's crucial that everyone gets vaccinated to ensure a semblance of normalcy. I, for one, cannot wait to get back to living life without worrying about the virus.

Overall, while the shipping experience was a bit frustrating, SupermarketItaly.com remains one of my go-to places for Italian products online. Their excellent quality, vast selection, and gluten-free options make them stand out from the rest.