Superior Propane review: No customer service at all.

Superior bought out my former supplier of Downeast Energy. Two complaints really one is I cannot get through on a phone line ... have held for 2 hours plus which is unacceptable. Lastly I filled out an online form from their web page. Still no reply. I have changed suppliers and want the tanks gone. We have three Properties. New supplier is local with a local manned office and the pricing is considerably lower than superior. I was automatically signed up a budget plan and I want to stop payments but the credit card company says we can only dispute a charge after it is made. I cannot believe they can stay in business the way they are not dealing with customers.