Menu
Register
Write a review File a complaint
Superior Propane Customer Service Phone, Email, Contacts

Superior Propane
Reviews and Complaints

Superior Propane's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.superiorpropane.com

Learn how the rating is calculated

1.3 1 Review 28 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Superior Propane Complaints 28

ComplaintsBoard
S
2:56 pm EST

Superior Propane propane home heat

I used to get my home heat propane from Superior. They are difficult to reach as their system is automated. You could never reach a live person. I called several times and left messages to complain about their rate as it was higher than my contract stated. When I finally got a hold of someone they told me that the contract was never endorsed and therefore null. I changed providers since I didn't have a contract and two years later they sent a collection agency after me to collect for pick up charges for their tank.
AVOID Superior Propane at all costs! You don't need the aggravation!

Read full review of Superior Propane
Hide full review
ComplaintsBoard
D
4:50 pm EDT

Superior Propane propane

Switched to natural gas. Called superior to remove my tank. They set a date to pick up tank in nov. they had their techs come to puck up the tank. But left without it apparently because there was too much snow. Finally picked up tank in April. They sent a cheque for the credit I had. Then soaked me for $281.37 for the picking up thier tank. To top it off they sent the bill to collections so either pay or screw your credit. Superior propane are crooks. Would never recommend them

Read full review of Superior Propane
Hide full review
ComplaintsBoard
B
6:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Superior Propane price gouging

my latest tank delivery of 308.1 liters @ cost of 1.2534 per.for a total of 480'54.i checked for same day prices and was stunned, a difference of more then 45cents a liter.i tried to get in touch with the help of my daughter... to no avail.i have been a customer for more then 10 yrs.I wonder how many bills i have been overcharged for?because i am a senior 70+ are they taking advantage of my age. i pay my bill with regularity so they assume that i won't check the prices.

Read full review of Superior Propane
Hide full review
ComplaintsBoard
M
2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Superior Propane propane prices and extra fees

After being over charged by superior propane 3 times in a row I cancelled and went with another provider and they charged me $250 fee even thiugh they couldn't produce the original contract.
It started out when they over charged me by at least 35% to 40 % on my propane delivery. This happened right from the start and continued every time I received propane. I would follow propane prices on line and realized I was being over charged. I confirmed by making calls to neighbors and local companies and the overcharge was very significant. After the 3rd time being over charged I decided to switch to a local company and cancel my service. They now want to charge me $250 to pick up the tank which was never agreed upon and when I asked for the original agreement they could not provide it. The way they work they could charge me $1000 for this and to them this is okay. This company is a joke and they think they can charge you whatever they want, whenever they want to do it. Is there anything I can do to not pay them there fee? I offered to drop the tank off myself as it is empty. they said no so I offered to have another company drop it off as I don't want to give them another penny. again they said no.
What can I do?

Read full review of Superior Propane
Hide full review
ComplaintsBoard
R
2:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Superior Propane Outrageous price

Feb 15 2017 account [protected] invoice 5460 54 27
We received a delivery of propane at Pioneer Baptist Church 7553 Highway 35 Norland On K0M 2L0 The bill was 134 /liter. Other suppliers in our area are charging less that half that price. When we complained we were told that we didn't use enough to qualify for a lower price. What the, we have been very diligent to cut our use as we are all supposed to be doing. They finally offered us a discount of 111 and with a little more pushing also took $40 off. They also told us after the fact that it is cheaper to fill up in the summer. Trouble is we needed it now. No customer rep informed us of these matters. Now we are stuck with an unfair bill. The least they could do is reduce it closer to the other suppliers. Obviously after this we will be looking at another supplier for next time. Other suppliers we have talked to don't have all these restrictions.

Read full review of Superior Propane
Hide full review
ComplaintsBoard
R
3:33 pm EST

Superior Propane Tank rental - cash cow

I have been a customer of Supior Propane since my wife and I purchased our house in the township of Adjala in 1993 and took over the Supior propane account. I have paid $200 per year for 22 years ($4400 in total). Our house burnt down on October 1 2015 and the tanks were damaged beyong repair. The company came and picked up the burnt out tanks and has now sent us a bill for $1131.47 for "Parts and Other Charges". Both my wife and I have tried negotiating with them and they have refused to drop the charge. I let them know that I will need propane services in the near future for 2 different houses and that still did not sway their stance. Had nothing happened I'm sure these guys would continue renting the same tanks for another 22 years. I will never use them again.

Read full review of Superior Propane
Hide full review
ComplaintsBoard
S
9:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Superior Propane Poor service and outragous prices

Service has been terrible. I bought a house with an oil furnace, and decided to go with propane. Superior seemed reasonable so i purchased a new furnace, it took them 4 months to install. It was summer so I didn't get too upset. When I didn't receive a bill I started calling, it took them 12 more months to send me a bill. I have since filled the 1000Gal tank several times, I started to think I was paying to much, so I asked a driver for another company what their price was, and it was 6 cents/L cheaper. I didnt think it was that bad so i ordered propane from them again. To compare the same day I called 2 other propane suppliers, and they were 10 and 13 cents cheaper. Today I called to complain, and the price was higher than gasoline. I called another supplier to find out what the cost would be to have them deliver me propane and it was 21.34 cents/L cheaper! Needless to say that's the last time Superior will EVER supply me with propane. They did offer to lock in my price if i signed an agreement with them. it was higher than the cash price from others.

Read full review of Superior Propane and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jbrennan
CA
Apr 12, 2014 6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have an excellent supplier now but if our only choice was Superior Propane we would not use propane at all. We are still trying to clear off the problems created back when we dealt with them. I can say in all candour they were simply the worst national company with which we have even done business. With the exception of local delivery people who were always very good we found them increasingly remiss and unhelpful at every opportunity. It is hard to imagine what drives a company down such a path; they're not selling some service like telephony where a technical problem is a local matter, they're storing, selling and transporting a highly explosive product. I can only hope they are not confusing good luck for good management.

ComplaintsBoard
C
1:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I changed propane suppliers and Superior Propane charged me a $200 administration fee for cancelling my account. I had no contract with them. I have contacted other propane suppliers that do not charge fees for cancelling propane delivery.

Read full review of Superior Propane and 30 comments

Superior Propane Reviews 0

Looks like Superior Propane has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Superior Propane, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Superior Propane complaint handling

Superior Propane reviews first appeared on Complaints Board on Mar 13, 2009. The latest review Superior doubled our tank rental charge without notice was posted on May 7, 2024. The latest complaint Poor service and outragous prices was resolved on Jan 22, 2014. Superior Propane has an average consumer rating of 1 stars from 29 reviews. Superior Propane has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.3
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Superior Propane Contacts

  2. Superior Propane phone numbers
    +1 (877) 873-7467
    +1 (877) 873-7467
    Click up if you have successfully reached Superior Propane by calling +1 (877) 873-7467 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (877) 873-7467 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (877) 873-7467 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (877) 873-7467 phone number
    Customer Service
    +1 (855) 539-5862
    +1 (855) 539-5862
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5862 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5862 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5862 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5862 phone number
    General Inquiries
    +1 (855) 539-5854
    +1 (855) 539-5854
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5854 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5854 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5854 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5854 phone number
    Delivery
    +1 (855) 539-5855
    +1 (855) 539-5855
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5855 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5855 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5855 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5855 phone number
    Service
    +1 (855) 539-5856
    +1 (855) 539-5856
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5856 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5856 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5856 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5856 phone number
    Account Inquiries
    +1 (855) 539-5858
    +1 (855) 539-5858
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5858 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5858 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5858 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5858 phone number
    Moving
    +1 (855) 539-5860
    +1 (855) 539-5860
    Click up if you have successfully reached Superior Propane by calling +1 (855) 539-5860 phone number 0 0 users reported that they have successfully reached Superior Propane by calling +1 (855) 539-5860 phone number Click down if you have unsuccessfully reached Superior Propane by calling +1 (855) 539-5860 phone number 0 0 users reported that they have UNsuccessfully reached Superior Propane by calling +1 (855) 539-5860 phone number
    Sales
    More phone numbers
  3. Superior Propane emails
  4. Superior Propane address
    1111 49 Avenue NE, Calgary, Alberta, T2E8V2, Canada
  5. Superior Propane social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.