CB Travel and Vacations Sunwing Travel Group

Sunwing Travel Group Reviews and Complaints

Sunwing Travel Group review: unfair bag fee charged despite bag chaos, demand refund

Rosielola of Toronto, CA

Sep 14, 2023 11:29 am EDT

Verified customer

Featured review

To whom it may concern:

Last year, my partner and i took a flight out of Toronto to Cuba ( Varadero ) on the 25th of December 2022. Our flight was delayed for almost 16 hours, our bags ( 3 ) never made it to our final destination. So, for 10 days we had no bags. That morning on departure, they charged me $70.00 CAD for an extra bag, even knowing that none of the bags would be loaded onto our flight. There was an airport disruption with doors freezing in the baggage area and bags couldnt be loaded, at least that what we were told.

We got no hotel that morning, no food vouchers or anything to help us out. Basically, it was " you're on your own.

Not the greatest Customer Service.

I have been flying Sunwing for 15 years, every year. I expected more from your company than what we received.

I again booked with Sunwing this year ( Booking #[protected] ) and want the extra bag fee that i paid in 2022 onto this reservation.

Please contact me at [protected]@swlawyers.ca by email or cell# [protected]

Desired outcome: Read above

0 comments

Add a comment

Sunwing Travel Group - severe flight delay & cruel treatment 8

Resolved

Sunwing Travel Group - lost luggage 8

Resolved

Sunwing Travel Group - official complain 4

Resolved

Sunwing Travel Group - horrible service and delayed flight 4

Sunwing Travel Group - horrible service 8

Resolved

Sunwing Travel Group - the sunwing rep that screwed up my vacation 1

Sunwing Travel Group - seat reservations

Sunwing Travel Group - nightmare vacation

Sunwing Travel Group - Vouchers

Sunwing Travel Group - unprofessional 3

Resolved

View all Sunwing Travel Group reviews and complaints

Sunwing Travel Group Contacts

Sunwing Travel Group phone numbers

+1 (877) 877-1755

Click up if you have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number

Sunwing Airlines

+1 (800) 830-1111

Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number

Sunwing Vacations

+1 (855) 706-3987

Click up if you have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number

NexusTours, Canada & USA

+1 (800) 070-0033

Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number

NexusTours, Mexico

+1 (416) 679-9505

Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number

SellOffVacations

+52 998 251 6559

Click up if you have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number

NexusTours

+1 (404) 321-7742

Click up if you have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number

Vacation Express

+1 (416) 536-7422

Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number

LUXE Destination Weddings

More phone numbers

Sunwing Travel Group emails

customersupport@sunwing.ca

100%
Confidence score: 100%

Support

foundation@sunwingtravelgroup.com

95%
Confidence score: 95%

Sunwing Travel Group address

27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada

Sunwing Travel Group social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 25, 2025
View all Sunwing Travel Group contacts