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CB Banks SunTrust Banks Complaints #322-341
SunTrust Banks

SunTrust Banks review: refusal to release vehicle title ( 1 comment)

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5:11 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

On May 31st, 2010 I purchased a brand new 2010 Toyota Prius and had the vehicle financed through Suntrust Bank. In July of 2010, I had the vehicle refinanced for a lower interest rate with "Bank B". I took a check for the balance of loan in full from "Bank B". Stamped on the back of the check from "Bank B"were instructions and the forwarding address for Suntrust to send the title to the new lienholder. I was later contacted by mail by "Bank B" expressing that they have not received the title from Suntrust and it is my responsibility to obtain the title and ensure that "Bank B" receives it. Suntrust Bank failed to provide me with a copy of the title to my vehicle.

I contacted Suntrust in September of 2010 and made my initial complaint to the Better Business Bureau, after receiving numerous correspondence from the current lienholder, "Bank B" in regards to the failure of the title, (collateral) being provided and threatening to increase my interest rate. Communication was facilitated through BBB between Suntrust and myself and it was agreed upon speaking to a supervisor that she would request a copy of the title from the North Carolina BMV in Raleigh and have the title sent fed-ex to me after she receives. She informed me this process would take between 6-8 weeks. Suntrust again failed to send me the title.

I am in the militaryand I was scheduled to deploy by the end of January 2011 to Afghanistan so I was hoping to have this resolved prior to my departure. On February 15, 2011 a 2nd complaint to BBB was filed again in regards to Suntrust refusal to send me the title to my vehicle. To, since the complaint has been filed, Suntrust has not initiated any contact with me. I have contacted Suntrust and I was informed that they will not send me a title they will only send me a lien satisfaction letter and they refuse to send the title to "Bank B", even though they were initially instructed to do so at the time full payment was made for the balance of the Auto Loan. Suntrust accepted funds from "Bank B" and refuses to give them the collateral. It will be going on a year soon and I still have not received the title to my vehicle. I am currently deployed in Afghanistan. My wife, has legal power of attorney and authority to handle all business and financial matters that may arise in my absence.

Desired Resolution is for Suntrust to send me a copy of the title for the vehicle in which I refinanced and have it mailed directly to my address in c/o my wife with the proper tracking information provided so that I may ensure the title is received by the current lien holder, "Bank B" in my absence.

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Nocrunch
Atlanta, US
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Jun 17, 2012 11:58 am UTC

Suntrust financed my vehicle through my mother since my credit was destroyed after loosing my job. They refused to include my name on the title. Year later, my mother has since been diagnosed with Alzheimers and I have power of attorney. Her licence has been suspended after failing cognitive testing. I asked Suntrust once again to add my name to title since I need to register for tag and add to my auto insurance. They refused and I am paying for a vehicle that can no longer be registered. Their advise is to find another family member who will finance in their name adding more unnecessary expense instead of adding my name to title, leaving them as lien holder.

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