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CB Banks SunTrust Banks Complaints #2-21
SunTrust Banks

SunTrust Banks review: Business Credit Card

G
Author of the review
9:46 am UTC

We have an unauthorized charge on our card. After numerous 2 hour hold times to get a rep, entering a dispute we receive a letter telling us the charge is valid. We have never done business with the merchant, don't know who they are, and never authorized the charge. We call the number on the card again, and after 45 min on hold they tell us we have to call the accounts security dept - another 2-hour hold and we hung up.
Transaction Type
Debit
Transaction Description
Rapid Web Services [protected] Fl *1212
Date Cleared
12/10/2021
Amount
-$9.75
FI Reference Number
20211210000000000009759559316

Next issue: Suntrust has had a problem delivering our statements to our email since July 2021. After another 1 hour hold, the rep says they need to rebuild our profile. Now the statements are working, but they keep trying to charge us a late fee after they admitted the issue and refunded the original late fee of $29. We can't pay what we can't see, and again are told we need to talk to account security - same as above 2 hours then we hang up.
Transaction Type
Debit
Transaction Description
Purchases $1.40 Cash Advance $0.00 *1212
Date Cleared
01/05/2022
Amount
-$1.40
FI Reference Number
20220105000000000001400100316

Needless to say, we have closed this account and moved to chase where our other business is well served. However, the above issues linger.

Desired outcome: Get rid of the fraudulent transaction and late fee.

Keywords:
accounts security authorized closed account debit dispute late fee merchant statement transaction unauthorized charge
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  1. SunTrust Banks Contacts

  2. SunTrust Banks phone numbers
    +1 (800) 786-8787
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    Lost or Stolen Card
    +1 (800) 382-3232
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    Online Banking, PC Banking, Bill Pay & Mobile Banking
    +1 (800) 854-8965
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    TDD
    +1 (800) 447-8994
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    Report Checking Account Fraud
    +1 (800) 443-1032
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    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries
    +1 (877) 596-5407
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    Credit Bureau Disputes
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  4. SunTrust Banks address
    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
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  6. Laura
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    Oct 18, 2026
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