Sunbeam Products — requested heating pad replacement since 11-12-2019, getting no where.
On 11/12/2019 notified on line Sunbeam (Newell Brands inc.) that my Express heating pad XL quit working despite using trouble shooting tips. Case [protected]. 11/29/2019 sent photos they requested. 12/13/2019 again requested replacement. 12/17/2019 they offered a cheap blue plastic dry/heat pad, they were out of stock of my heating pad; I declined & even notified that my Xl Express heating pad was for sale on Amazon and send same Replacement NOW!
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