Sunbeam Products review: Worst customer service

I filed a warranty claim In July for a faulty heating pad. The warranty form required a tremendous number of pictures and information.

They got back to me on July 29 with a shipping label and instructions.

On August 8 they said: I am glad to confirm that a check refund for the amount of 39.99 USD has been approved by our Finance Department. Please allow 4-6 weeks for processing and shipping.

Please note: you will receive a check for the confirmed amount by post on behalf of Newell Brands.

On Oct 6 I sent them an email noting that I had not received the check.

On Oct 9 I received an email saying: our check is expected to arrive by the end of this month.

I called customer service and spoke to someone I had great difficulty understanding and he finally said he would have another check sent, even though he said a check was already sent.