Sumissura
Reviews and Complaints

I ordered pants from this company that came in MASSIVE. I'm not positive whether the measurements were inaccurate or whether the company was incompetent, but I'm starting to suspect the latter. The pants were so large that the tailor I took them to had trouble bringing them in enough to fit. I ended up having to send them back and request they remake them with new measurements done with the tailor. Sumissura sent back new pants made from the first set of measurements that were - again - massive - and told me they wouldn't remake them and that I needed to get them tailored. Now they're unresponsive to my requests. Do not trust this company!

I bought a suit from sumissura in August.

The jacket is too tight around the shoulders.

I submitted a ticket but the sizing dialogue would not accept the correct sizing for the shoulders, which is 2 inches wider than what they took down.

The approved tailor in my area says they no longer work for hockerty and that the suit cannot be fixed.

Hockerty/Sumissura are now ignoring my messages. They have a legal duty to remake the jacket.

I recently had an experience with Sumissura and I must say, it was quite disappointing. I had ordered a suit from their website during the summer and was excited to receive it. However, when it arrived, I was shocked to find that it was two sizes too big for me. I had provided detailed measurements, so I couldn't understand how this had happened.

I contacted customer service and after almost a month of back and forth, they offered to remake the suit for me. I was hopeful that this would solve the issue, but unfortunately, the new suit still didn't fit properly. To make matters worse, the quality of the fabric was cheap and it wrinkled extremely easily.

I had ordered the suit with the promise of a high-quality custom made suit, but now months later, I ended up with an unwearable suit and was out about $350 Canadian. Customer service kept insisting that I send back measurements and have the suit remade, but they refused to refund anything. It made me wonder how cheap the fabric must be if they can afford to keep remaking it instead of refunding even a partial price.

Honestly, I would have been better off just getting a suit from Zara. It would have been better quality, a much better fit, and not to mention cheaper. It's a shame that Sumissura didn't live up to their promises and left me with a bad taste in my mouth.

I recently purchased a woman's skirt suit from Sumissura for a whopping $560. I was excited to select the lining of my choice, but unfortunately, my experience with the company was less than satisfactory. When I received the suit jacket, I noticed that two different materials were used for the lining. The sleeves had a white striped lining, while the rest of the suit had a dark-brick orange paisley lining. This made the suit look unprofessional and not at all what I had expected.

When I contacted Sumissura to get this issue corrected, I was told that the white striped lining used on the sleeves was their standard lining. I was surprised to hear this, as nowhere on their website did they mention that a standard lining would be used for the sleeves. I even mentioned that I had previously ordered a suit with all gray-paisley lining, but I received no additional communication from the company.

I was disappointed with Sumissura's customer service, which was non-existent and lacked accountability. I wanted them to admit their error and at least send material for the correct lining and cover the cost to have the suit fixed. However, this did not happen, and I was left with a suit that did not meet my expectations.

Overall, I would not recommend Sumissura as a company to purchase from. Their lack of transparency and poor customer service make them an unreliable option for anyone looking to buy a suit. I hope that they can improve their services in the future, but until then, I will be taking my business elsewhere.

I had a really bad experience with Sumissura. I was so excited to order a suit from them, especially since they advertised the "highest quality" wool. But when I received my suit, I was really disappointed. The fabric was so thin and transparent, and it attracted lint and hair like crazy. I couldn't believe that this was supposed to be the best quality wool they had.

But that wasn't even the worst part. The tailoring was really bad. The zipper was sewn on crooked, the seams were all bunched up, and the buttons didn't even work. And to top it off, the blazer was dirty and they didn't even bother cutting off all the threads. I was really upset that I had spent so much money on something that was completely unwearable.

When I contacted Sumissura about getting a refund, they refused to give me my money back. They only offered me 20% of the value to spend on their website. But why would I want to spend more money on their junk? And to make matters worse, I had to pay for the shipping back if I wanted them to fix it. It was such a hassle and I felt like they were just trying to scam me.

To add insult to injury, they lied to my credit card company when I opened a dispute. I couldn't believe that they would stoop so low just to keep my money.

Honestly, I would not recommend Sumissura to anyone. You can find a better quality suit at H&M or Forever 21 for a fraction of the price. And if you really want a good quality suit, just spend the money elsewhere and have it tailored. Trust me, you will regret buying from Sumissura like I did. So please, avoid them at all costs!

I recently purchased a Black shiny Tuxedo with shawl lapels from Sumissura and let me tell you, it was a complete disaster. I have never seen such a poorly cut suit in my entire life. It was definitely not made to my measurements and the fabric was so cheap that it felt like I could use it to clean my floors. To make matters worse, the suit was shiny AF. I mean, I know it's in the name, but I wasn't expecting to look like a disco ball.

I was extremely disappointed with my purchase and to top it off, Sumissura doesn't offer refunds. I suspect that all the positive reviews are fake because I can't imagine anyone being satisfied with their products. If you're thinking about making a purchase, I strongly advise against it. I wasted ?200 on a suit that I needed for a wedding and it was a complete waste of money.

The only thing that Sumissura can do for you is make amendments up to 25% of the value of the item. But what's ?50 worth of amendments going to do for a rubbish suit? If you have money to waste, then go ahead and make a purchase. But if you're like me and you don't want to throw your money away, then stay clear away from this company.

Looking back, I can only be mad at myself for not reading their returns policy beforehand. It's a complete shambles. I hope that my review will save someone else from making the same mistake that I did.

I gotta say, I'm pretty disappointed with Sumissura. I've been a loyal customer for years, relying on them to provide me with quality garments that actually fit my tall frame (I'm 6'2"). But lately, it seems like their quality and customer service have both taken a nosedive.

Just recently, I ordered a blazer from them that was completely unwearable. It looked like I was trying to squeeze into a blazer that was two sizes too small - definitely not the look I was going for. And the kicker? I used the same measurements from a previous order of a similar Sumissura blazer that fit me perfectly. What gives?

So I took the blazer to my tailor to see if he could salvage it. He did what he could, but it still wasn't great. When I contacted Sumissura about getting a refund, they offered me store credit instead of a refund to my credit card, even though their policy says they'll refund up to 25% of the garment price for the cost of the tailor. And to top it off, the customer service rep I talked to was pretty rude and unhelpful.

Honestly, I'm not sure I'll be shopping at Sumissura again. It's a shame, because they used to make great-fitting, high-quality clothes. But if this is the kind of service and quality I can expect from them now, I'll have to look elsewhere.

I've had a few experiences with Sumissura and unfortunately, they haven't all been positive. One time, I ordered a blazer and it came out perfect - I was really happy with it. However, in the same order, the jacket was 5 inches too small and the pants were 5 sizes too big. I was really disappointed, but I decided to give them another chance. The next order (with the same measurements) they sent a jacket that was 4 inches too small. I was really frustrated at this point.

Every time something goes wrong, they ask you to send pictures of your measurements. It's really important to have someone available to hold the measuring tape and take the picture. If you don't, you might have trouble getting the right fit. Even after I sent the exact same measurements that I uploaded, they still didn't make the jacket or pants right. This has been going on for months and it's been really frustrating. I finally filed a dispute with my credit card company.

One thing that I found really misleading about Sumissura is that they're based in China, but they give you the impression that they're based in Europe. They even had me send my jacket back to New York one time. FedEx sent it back to me saying the address was not theirs and it was refused. It was a waste of $20.

Overall, I would say that it's probably better to save time and order from a reputable company and just get it tailored. This stuff isn't worth the hassle. The quality isn't even that good.

So, I recently purchased a pair of custom pants for my wife from Sumissura. I followed their instructions for taking measurements and received the pants. However, as expected, the pants needed some tailoring. I took them to a tailor who made some adjustments, but they still didn't seem quite right to me.

I decided to reach out to Sumissura and sent them pictures of the pants, asking if they thought they fit correctly. Unfortunately, I didn't receive a response right away. After several requests for help, they finally responded, but it wasn't exactly what I was hoping for.

They told me that they would update my wife's measurements so that the next order would be "perfect." However, I was confused because they didn't even know how much the tailor had taken up and where. When I asked them about this, they admitted that it was just an automatic reply. I felt like they were just playing with words and not really looking at each order or email follow-ups.

Overall, I was disappointed with the lack of professionalism from Sumissura. I have asked for a full refund because I no longer have faith in them since they have lied to me on several email exchanges. I am skeptical that they will adhere to their money-back guarantee.

In conclusion, I would not recommend Sumissura to anyone looking for custom clothing. Their lack of attention to detail and poor customer service make them a less than desirable option.

The clothes that I bought from Sumissura were a complete disappointment. I was expecting a tuxedo, but what I received was more like a pair of pajamas. The fabric was extremely cheap and thin, and it was see-through. I wouldn't even consider wearing it to a formal event. The garments had no shape to them, and they looked like a garbage bag. I was extremely upset when I received them, especially considering the cost. The clothes were shipped in a bag, and they came out completely crumpled up like a tissue. The fabric was so bad that I was afraid to iron it because it felt like plastic.

If you're unsatisfied with your purchase, Sumissura offers to pay a portion of your re-tailoring costs. However, what good is that if the quality of the fabric itself is garbage? I was shocked that they're allowed to intentionally mislead people like that and get away with it. The images on their site are completely misleading, and what you get won't even look close to that. I would give it zero stars if I could.

I would strongly advise against buying anything from Sumissura. You can get a better quality suit at a department store for the same price. Don't make the same mistake I did.

Sumissura is a company that I would not recommend to anyone. I had a terrible experience with them and here are some of the issues I encountered:

Firstly, the quality of the pants I ordered was extremely poor. The material was so thin that I could easily rip it with my hands. It felt like I was wearing pajama pants instead of dress pants. I have purchased better quality pants from stores like Banana Republic and Nordstrom Rack for a much cheaper price. To make matters worse, the pants were manufactured in Shanghai and it was even printed on the box!

Secondly, despite taking my exact measurements, the fit of the pants was terrible. I followed the measurement video provided by Sumissura, but the pants were still a horrible fit. They barely stayed up on me and were supposed to be slim fit. It was a complete waste of my time and money.

Lastly, the customer service was absolutely horrible. They refused to refund me for any reason, even though they knew they were scamming me. It was like dealing with one of those Chinese companies that show one picture on their website and give you something completely different. All they offered was to pay for tailoring or to ship me another pair of pants. However, the quality was so bad that I didn't even want to bother with the hassle of tailoring or receiving another pair.

Overall, Sumissura is a complete scam and I will be taking legal action against them. I would advise anyone considering purchasing from them to think twice and look elsewhere for better quality and customer service.

This is the worst garment I have ever purchased in my life. I spent $400 on this suit and it was a complete waste of money. The suit is huge, it feels cheap, looks cheap, and even smells cheap. It's disgusting. My dad can fit into it better than I can. I thought I was getting a tailored suit, but it turns out they just adjust large suits. They wouldn't know what tailoring was if it smacked them in the face. This is a complete scam.

I bought this suit from Sumissura, a website that seems legit. They have a customer service team that makes you feel like everything is coming together. I tried to cancel my order shortly after I placed it because I read some bad reviews, but it wasn't possible. I should have taken that as a sign.

Where do I even start with this suit? The shoulders are clearly pinched and the seams are uneven. The pants are just giant pants pulled in at the waist. They didn't even try to make it look like they made an effort. This is just a money-making machine. I have other tailored suits and this one doesn't even compare. Don't waste your money on Sumissura. You will be disappointed.

And to those people giving positive reviews, I'm convinced you're either a bot or you've never experienced wearing a nice garment that's actually made to fit. You've been ripped off.

Order placed 9 Apr and confirmed same day with 2 week estimated delivery time. 2.5 weeks later advised they had supply chain and logistics issues and my order was delayed with no revised delivery date. I requested cancellation and a refund as production had not yet started. This was denied despite no foreseeable delivery window over a month after my order was placed. Furthermore the reason for the delay would have been impacting them, thus known, when I placed the order - but instead of disclosing at the time they waited till my right to cancel in 24hrs had passed and intentionally vague about the status of my order. Customer service is condescending and lacks customer centricity. There is no customer complaints escalation process. The jurisdiction means that there are limited opportunities to access any consumer protections.

This was the most unpleasant surprise to me. Simissura is a company with a perfect reputation, so many positive reviews about its unique and high-quality clothes.
Maybe I was an exception. one out of hundreds. I ordered one of the most expensive items from their website for my birthday. What I received looked more than just terrible. First of all, it was smaller. I ordered my ordinary size, so you can't blame it on me.
I couldn't even put it on as it was toooooo small. Speaking of quality... Honestly, I have seen better, but it's ok in general. Maybe it's just not worth its price...
Been trying to figure out how to return, certainly, I won't keep this to myself...