Sugar Popped
Reviews and Complaints

I should have listened to the reviews and not ordered from this company. I placed an order over a month ago and still haven't received my order.

I have sent out at 2 emails regarding the status of my order. Still have not received any information on my order monday morning I will be contacting my bank to reverse the charges. Do not order from this company.

I made a purchased on 4/12/23 from their site and I haven't got a update from UPS of when my items will be delivered. UPS stated that a label has been created, but they haven't received the package yet. I've never received an estimated date of delivery for my items or new notifications from UPS or Sugar Popped. I have called and left a voicemail, did a live chat, and emailed Sugar Popped and all contact sources I used were without any response back from them.

I am a new customer to their site and it's already horrible customer service with scam vibes. I will never order anything else from that site again!

Bonjour,
J'ai effectué une commande le 8 décembre et je n'ai jamais reçu ma commande, je suis vraiment déçu de votre site j'exige un remboursement dans les plus brefs délais

I was sent the incorrect item. I attempted to reach out via phone and email. That was a waste of time because I never received a response. They never answer the phone or responds to emails. In turn I decided to go to their Instagram page and leave a public review on a post. Ah Ha! Well it did the trick, unfortunately I was still left without. They acknowledged they would send the correct item immediately, and in the meantime sent me a free return label to send back the incorrect one, and a measly $10 store credit(for the mistake). Well I sent back the incorrect item and I am still left without my item and stuck out of $47.95. I still have yet to receive a phone call, email or my item. Please be aware when ordering from them.

Placed an order on Dec. 20, 2019. Got an email saying a shipping label was created and tracking would be updated but never was. So I called usps and they told me that sugar popped did not send my package and that they only downloaded the shipping label. So I called sugar popped and finally they pickup and say by the end of the day tracking would be updated but that did not happen. 50 dollars gone. Will be reporting and getting justice!

I purchased an item in august 2019. It is now october 2019, I was charged but did not receive my item. Worst part was I made several attempts to contact them using all contact methods & received a response from johnathan in september stating he would either ship item or refund my money. This was a joke. I'll be sure to share my horrible experience with other women. Please save yourself & do not order from this site.

They do present nice items on Instagram however their customer service is piss poor and on that alone I would highly recommend nobody spend any money with them. Furthermore I would not spend money with a company who doesn't have a physical location again. This company has methods of contact but does not respond on any level and when someone does respond they do not follow through. Worst business ever

I ordered two jumpsuits from this company only received one of the jumpsuits and have been trying to contact them for almost 2 weeks about my order either a refund or the jumpsuit. My order number is 32580.
Sometimes a response to a customer about their order and reliable service will take you a long way. im very dissapointed in this as im not rich and do not have money to waste.

I placed an order in August 2019. It has now been over a month & I have not received the item & waS charged for the item. When I placed the order I received confirmation & a tracking number. After a week, there was no item received & tracking status stated the shipping label was created & postal was awaiting for item. I have tried contacting them using every contact method available, with no response. I have ordered from them twice before this & there was no issue. So I'm not sure what's up with them. I just hope to eventually receive full refund or my item.

This company is horrible! I place an order 2/25. Received an email that a tracking label was created, 2/5 i've heard nothing since. Contacted usps and they told me a label was created but no package was received! So I emailed sugarpopped several times regarding where's my order because my account has been charged? Not one reply!
I contacted the number listed on their website several times and no answer, I even reached out by chat which I later find out is not really a person to person chat (still no reply) it is now onemonth later no response no package and they still have my money which I will be disputing with my bank at this time! Please do not waste your hard earned money on this website! They are not legit. Thank me later.

I order 3 dresses from this company may 15th 2015. Got them by may 22, 2015. I got home from work and was happy the package came in. The dresses looked gorgeous online. It was sent in a plastic bag (how cheap), but I didn't think much of it. So I opened the bag and tooked out the dresses. Ok the first one was a pink belted bodycon dress.
The second one was a bustier bodycon dress with floral design. I order them both in size medium but usually wear small. They both were super tight on me with no space to breath. I don't think they were medium. The third dress the worst one out of them all. OmG! It was a vanna midi ivory dress. The color was not ivory but white. The fabric was made out of cheap spandex. They sew some horrible shoulder pads on the dress. I swear the dress was made from china. The only thing they got right on this dress was the size. I order that in a small and funny thing was it was actually looser than the other two in a medium. Werid! I was horrify so I checked their website on returns. It stated that all returns must be done within 5 days of receiving and to email them with the order number and dress you are returning. Then wait until they send you a return confirmation. So I email them right away with all the information. I waited until Monday afternoon to re email them again. Since it was a holiday I thought they might be close. I waited 8 days and no reply from them. So I decided to call them. I called them around 11:30am in central time. They are at least 2hrs ahead from my time zone. The phone ranged and no answer. I got sent to voicemail. I got mad so I wrote on their instragram page about their treatment that I got. Hoping all the new and old customers or people who are thinking about buying their clothes see that. Two hours later I checked their instragram page and I got blocked! Just wow if they got time to post and block me from instragram. They should of use that time to email me back about my purchases. I'm very disappointed in that company. Don't ever buy from them. Or you will get scam just like me. The dresses weren't cheap either. I paid $40 each for dress one and two then $45 for dress number three. This is the first time that I ever got ugly dresses buying from online.