The complaint has been investigated and
resolved to the customer's satisfactionResolved Suddenlink — talk to the home office
resolved to the customer's satisfaction
Suddenlink is part of Cequel. Contact their home office at [protected]. I call EVERY time there is an outage or service interruption, which is an average of 2 to 3 times per week. Log your outages and then put your complaint in writing to the FCC. You can complete the online complaint form or print the form and fax or mail it in. And make sure to contact your city council rep as well. Suddenlink probably has a license/franchise agreement with your city that will eventually have to come up for a review to be renewed. Cequel boasts about being the '10th largest cable network in the US' but it is a patchwork quilt of isolated systems in small towns where there seems to be minimal maintenance and less likely chance of massive customer revolt. You are paying for cable service and internet service 24 hours a day, 7 days a week. Are you getting your money's worth??