Suddenlink Communications — crooks. bait & switch.
This company is a bunch of crooks. I upgraded my ISP about six months ago to 400mbps download, which I was able to get until a few months ago when it started lagging. My Roku and wifi devices have always functioned much slower but my desktop connected to cable ran fast at least. The past few months though it's been crawling and the last month I barely get 200mbps at any and all times of day.
First time I called in they crashed it when they reset modem and sent out a tech 5 days later to fix it leaving me without Internet that whole time. Tech said it could've been fixed remotely. Second time I called, they reset, sent out a tech and he claimed nothing was wrong with it, "maybe my cable cord." I tried another one. It is NOT my cord. Third time I called, they repeated "200mbps is within the guaranteed service range and is considered good." GOOD? 200mbs when I'm paying for 400mbps!? I said, why don't I just pay for 200mbps? She said, then you're only guaranteed 100mbs and lose your unlimited data!
There is seriously something wrong with a nation that allows these corporate crooks to monopolize the cable systems. I'm going with a new wifi company and will hope for the best because anyone, ANYONE, is better than getting screwed by these crooks one more month.
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