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Lost channel signals on and off from last week of Nov 2019 until 1st week of Jan 2020. Learned how and used Internet service to stream TV channels and movies during Dec 2019. Suddenlink charged $60 penalty fee for going over Dec 2019 Internet data useage. Insult to injury, they took 2 weeks to provision my new cable-Modem so I could upgrade Internet plan to Unlimited Data. When I complained to billing they offered $10 compensation refund. Unsatisfactory. I feel it is right that they should refund entire penalty fee. Thank you.
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Suddenlink provides the worst service I have ever seen. Their customer services reps are incredibly rude & will place you on mute until you hang up. It's appalling that this type of business acumen is allowed. I have had 3 service outages (phone, internet, and TV) 3 different times between 10/15 - 10/30. They refuse to credit my account saying that I signed a contract stating they will not credit unless your service is out for 24 hrs. Mine has been out for 24 hrs, yet the customer service rep claims her computer doesn't show it, therefore, I am ineligible for a credit. It took 1hr 13min for this rep (she went by the name Ash) to tell me everything she CAN'T do. I regret signing up with this company. I've heard that cancelling is a whole other nightmare. I guess I'll be next to experience that as well!