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Sucuri Securityvery bad

1
J Jun 30, 2018

I'm sorry but this plugin I used to like didn't deserve the best rating from me.
I have read the reviews and understood I wasn't the only one with the same issue. Everything is ok unless your website goes down. So then there's a real trouble to reach them out and get their help.
My one and only website went down and I immediately contacted sucuri security customer service. It took 5 attempts to do it. I described my problem and asked them to fix it as fast as possible. They promised to do it and... disappeared.
After three weeks I still had not heard a peep. My website doesn't work. I lost time, money and customers. No one will give it back.
I can't find any reason to justify this kind of behavior.
I paid $200 for their service, they took them and now don't give a crap about me.
So please don't do business with them unless you want a lot of heartaches.
Writing this review and hoping they will finally pay their attention. For sure I will stop using them after they fix everything and I will also ask to refund.

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